Automate Change Work Info Notes

[Brittain, Mark]

Hi All,

In Remedy 6.3 we have a Change Request with a maintenance tab. On that tab are 
the fields: Implementation Plan, Risk Advanced Testing, Test Plan, Acceptance 
Plan and Rollback.  I also have workflow in place to force the users to fill 
out these fields. Now that we have moved to ITSM 7.6.04 I need to implement 
something similar but would prefer not to add these fields if I really don't 
have to do so.

In the Work Info Notes there are Work Info Types Such as Install Plan, Test 
Plan and Backout Plan. One thought is that if certain conditions are met, a set 
of filters would create the Work Info Notes. Anyone done something like this? 
If so how did you do it and what was the condition that executed the Work Order 
Notes creation?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-634-9337 new
Mobile: 315-882.5360
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<>

Re: Automate Change Work Info Notes

[Lisa Singh]

On 8/1/13, Brittain, Mark  wrote:
o.
>
> In the Work Info Notes there are Work Info Types Such as Install Plan, Test
> Plan and Backout Plan. One thought is that if certain conditions are met, a
> set of filters would create the Work Info Notes. Anyone done something like
> this? If so how did you do it and what was the condition that executed the
> Work Order Notes creation?

We took a different approach to do more or less the same thing - our
BMC Consultant customised the basic Change template form to also
include Change WorkLog which would then create the 5 work info note
types we use with all changes with some basic values to tell people
what info to put into that sort of note type.

Lisa

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