Awesome.. Joe
From: David Durling Sent: Wednesday, March 14, 2012 2:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input - resolved ** I hid the submit button & most of the menu items for that form, and since I had a custom button for submit/modify already, this worked out fine. Thanks! David From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 13, 2012 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** Do not forget to disable the change flag on every field that gets a value (hidden field or otherwise), else the default form submit button will get enabled. It may also be a good idea to hide the form bar, so that button is not visible, in which case it is not necessary to turn off the change flag on fields... Joe From: David Durling Sent: Tuesday, March 13, 2012 9:35 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** Hi Ian, The issue would be stopping things before I hit a submit or modify action, I think – because then the system will generate a pop-up (on 7.5). So, like Joe suggested, I think I’ll try a custom submit/modify button and display the text/color like you mention if the needed fields are null. This avoids any submit or modify action actually being initiated until the needed fields are filled in. I guess I could even leave the fields as Required and do this. Thanks guys, David David Durling University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ian Trimnell Sent: Tuesday, March 13, 2012 1:42 AM To: arslist@ARSLIST.ORG Subject: Re: Avoiding pop-ups while requiring input ** David, One way to avoid pop-ups could be as follows: a.. parse the form on submit and check if any of the required fields are blank b.. if so, make a hidden warning text field visible saying something like "please enter required data" c.. change the label colour on the fields that are required. Would that fit the bill? Ian -------------------------------------------------------------------------------- Ian Trimnell Systems Programmer, Distributed Systems Information Technology Berrill Building, Level 1 North Phone: 01908 6 53741 web: http://www.open.ac.uk/ On 12/03/2012 21:28, David Durling wrote: We're rolling out an app for staff that normally don't use Remedy, and a usability concern is browser pop-up blockers. (I know the login page warns about pop-ups, but I've seen it ignored & I've done it myself.) This is a rather detailed Remedy form, and if they get a pop-up & have to reload the page, the user input is lost. I took out "message" actions from my workflow to avoid this, but there are still Required fields: if left blank, they use a pop-up box. Does anyone have a creative way for getting around this for required fields? Maybe some trick where the fields are not really required on the database side, but not sure how ensure they are populated without using a message to the user. Or something else I can do? David ---David Durling durling@uga.eduEnterprise IT Services 706-542-0223University of Georgia _______________________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
