Rajesh,
I'm no licensing expert, but here is my understanding.
1 - As you have pointed out, Chat and Virtual Agent are two completely
separate things
2 - Due to the fact that Chat uses an open (non bmc) chat server, that you
can actually connect to outside of Remedy, I can't see how they can require
licenses to connect to the chat server
3 - With that saidit's accessing the Chat server through a Remedy
interface, so the user needs to have some sort of license to access the
Remedy stuff (not related to Chat)as far as I'm aware, 'that' license
is sufficient to allow your users to chat among themselves relating to
tickets.
On Tue, Aug 26, 2014 at 10:39 AM, rajesh rajhp...@rediffmail.com wrote:
** Hi Experts,
We are planning to Implement BMC Chat in Remedy 8.1 Environment.However we
have few queries on
Licensing and business cases.I have gone through BMC Chat Admin/User
Installation Guide,but
could not gather much information.Please advise on below to proceed
further:-
1- Do we need separate licenses for BMC Chat Virtual Agent?
2-Is it possible,if we do not want to implement Virtual agent and allow
end users to directly
communicate with the support Agents?
3-If we are not implementing Virtual Agent,do we still need Named User
License?
4-We have close to 20k user who will be using BMC Chat so does it mean
everyone needs to have
named License to use BMC Chat.
Kindly provide your valuable thoughts.
Regards,
Raj
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