Blank incoming emails
Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset=ISO-8859-1 character set. Has anyone encountered this issue? If so what is the cause/fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.424 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Blank incoming emails
Mark, I have seen this before, and it's rare. The mail is coming in as multiple MIME attachments, but the Mime-separator string in the email message header is not being detected properly. You will occasionally find a second email with the same time stamp that has all the content but no sender or other missing headers. I have not seen this on Windows/MAPI servers but have on Unix. There is a fix! Edit the email.properties file and add MBOXFromLineWith-At-The-Rate-Sign= . Agh! I cannot remember if you need to set it to false or true! But which ever one you have in email properties now, try the other way :-) Took me days to find that a few years ago Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any typos, misspellings or non sequiturs are all Steve Jobs' fault :-) On Aug 18, 2011, at 9:33 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset=ISO-8859-1 character set. Has anyone encountered this issue? If so what is the cause/fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.424 Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Blank incoming emails
Do you have the full inbound email in the attachments or the HTML Body? I have seen this (especially from Exchange) where they send a that is HTML only. Basically if a message has a Content section that is text/plain then that section is put into the Plain Text Body field while the text/html is put into the HTML Body field. You could add workflow on Submit (where the Plain Text Body is empty and the HTML Body is not) to fill in the Plain Text Body. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, August 18, 2011 9:34 AM To: arslist@ARSLIST.ORG Subject: Blank incoming emails ** Hi All, I am having an issue where an occasional email is coming into Remedy, the record is created in the AR System Email Messages, but the message body is blank. Best I can tell these are html formatted emails using the Content-Type: text/html; charset=ISO-8859-1 character set. Has anyone encountered this issue? If so what is the cause/fix? ARS 6.3 patch 24 SunOS 5.9 Oracle 9.2 Java 1.424 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
