Re: Book on Remedy...

2012-04-03 Thread Francois Seegers
Why do we not start a Remedy Online Book wiki where everybody can add their 
comments/experiences and then compile the book from that?  Might be a good 
start and all can comment or add when they like to...

Francois

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
Sent: Monday, April 02, 2012 5:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

I have always wanted to write a book that would help others.  If this project 
ever gets rolling again I would like to be involved.  I would also be 
interested in taking what we have so far and completing it if necessary.

Tim


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, April 02, 2012 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

**

Actually had a bunch of chapters written, a couple by others, and then it took 
so long the next release… the next release…



My current thinking at some point is we need to create a wiki type 
collaborative effort, but again, the reward versus time model

doesn’t work that well for someone like me. Instead I focused the last few 
years on filling the Conference void, more time consuming

than I expected (yes, I really was that naïve, otherwise I would never have 
attempted it. Fortunately we have a great team working on it,

the first year was a rather steep learning curve).



Original title for the book was: In the beginning, there were filters



Both history and how to approach with the ARSystem versus traditional 
languages( which to me includes the silly world of java interpreters),

In other words process oriented versus code block oriented. An object in Remedy 
[ARSystem] to me  is a process not a sub-routine black box.



Daniel



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: April 2, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...



**

Dan Bloom and a few others had talked about making a Remedy Book for Dummies 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are:



1. Basic ARS

2. Thin Client

3. Development

4. Integration

5. Reporting

6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago)

6. Secrets that not everyone knows (ARSList could feed this)

7. Gotchas

8. etc.

Time is the problem, but there is enough expertise out their that it could be 
done.



Gordon Frank

Exelis, Inc



From: richard@bwc.state.oh.us richard@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Friday, March 30, 2012 8:08:11 AM
Subject: Book on Remedy...

**

Has anyone heard of a book on Remedy or the AR system? If so, can you

provide details? Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Book on Remedy...

2012-04-03 Thread Jose Huerta
I would be interested in such a book. Maybe I could manage the Spanish
translation.

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

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SM2 Baleares S.A.
C/Rita Levi 

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  http://twitter.com/#!/SM2Baleares
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On Tue, Apr 3, 2012 at 09:37, Francois Seegers
franco...@blueturtle.co.zawrote:

 Why do we not start a Remedy Online Book wiki where everybody can add
 their comments/experiences and then compile the book from that?  Might be a
 good start and all can comment or add when they like to...

 Francois

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
 Sent: Monday, April 02, 2012 5:56 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Book on Remedy...

 I have always wanted to write a book that would help others.  If this
 project ever gets rolling again I would like to be involved.  I would also
 be interested in taking what we have so far and completing it if necessary.

 Tim


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of arslist
 Sent: Monday, April 02, 2012 9:27 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Book on Remedy...

 **

 Actually had a bunch of chapters written, a couple by others, and then it
 took so long the next release… the next release…



 My current thinking at some point is we need to create a wiki type
 collaborative effort, but again, the reward versus time model

 doesn’t work that well for someone like me. Instead I focused the last few
 years on filling the Conference void, more time consuming

 than I expected (yes, I really was that naïve, otherwise I would never
 have attempted it. Fortunately we have a great team working on it,

 the first year was a rather steep learning curve).



 Original title for the book was: In the beginning, there were filters



 Both history and how to approach with the ARSystem versus traditional
 languages( which to me includes the silly world of java interpreters),

 In other words process oriented versus code block oriented. An object in
 Remedy [ARSystem] to me  is a process not a sub-routine black box.



 Daniel



 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
 Sent: April 2, 2012 8:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Book on Remedy...



 **

 Dan Bloom and a few others had talked about making a Remedy Book for
 Dummies but I think we got side-tracked. I've mentioned it to Doug a
 couple of times, but he got side-tracked as well. At the time we talked,
 ARS was still at Version 5.x. Things have gotten more complicated with the
 rise of 7.4 and ITSM\CMDB. I would think it should be two volumes. Volume
 1, basic Remedy ARS. Volume 2, ITSM\CMDB. BMC has excellent documentation,
 but no one has consolidated it into a book form. I am currently composing a
 Remedy 101 book for my current job and it would not be hard to combine
 several documents into one if I had the time. When Dan and I first talked,
 several people were going to take different chapters. Thoughts I had for
 Chapters are:



 1. Basic ARS

 2. Thin Client

 3. Development

 4. Integration

 5. Reporting

 6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago)

 6. Secrets that not everyone knows (ARSList could feed this)

 7. Gotchas

 8. etc.

 Time is the problem, but there is enough expertise out their that it could
 be done.



 Gordon Frank

 Exelis, Inc

 

 From: richard@bwc.state.oh.us richard@bwc.state.oh.us
 To: arslist@ARSLIST.ORG
 Sent: Friday, March 30, 2012 8:08:11 AM
 Subject: Book on Remedy...

 **

 Has anyone heard of a book on Remedy or the AR system? If so, can you

 provide details? Thanks.

 Portions of this message may be confidential under an exemption to Ohio's
 public records law or under a legal privilege. If you have received this
 message in error or due to an unauthorized transmission or interception,
 please delete all copies from your system without disclosing, copying, or
 transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where
 the Answers Are_

Re: Book on Remedy...

2012-04-03 Thread Ann Ctl
Excellent idea. 

I would contribute where able

Sent from my iPhone

On 3 Apr 2012, at 08:37, Francois Seegers franco...@blueturtle.co.za wrote:

 Why do we not start a Remedy Online Book wiki where everybody can add their 
 comments/experiences and then compile the book from that?  Might be a good 
 start and all can comment or add when they like to...
 
 Francois
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO
 Sent: Monday, April 02, 2012 5:56 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Book on Remedy...
 
 I have always wanted to write a book that would help others.  If this project 
 ever gets rolling again I would like to be involved.  I would also be 
 interested in taking what we have so far and completing it if necessary.
 
 Tim
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
 Sent: Monday, April 02, 2012 9:27 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Book on Remedy...
 
 **
 
 Actually had a bunch of chapters written, a couple by others, and then it 
 took so long the next release… the next release…
 
 
 
 My current thinking at some point is we need to create a wiki type 
 collaborative effort, but again, the reward versus time model
 
 doesn’t work that well for someone like me. Instead I focused the last few 
 years on filling the Conference void, more time consuming
 
 than I expected (yes, I really was that naïve, otherwise I would never have 
 attempted it. Fortunately we have a great team working on it,
 
 the first year was a rather steep learning curve).
 
 
 
 Original title for the book was: In the beginning, there were filters
 
 
 
 Both history and how to approach with the ARSystem versus traditional 
 languages( which to me includes the silly world of java interpreters),
 
 In other words process oriented versus code block oriented. An object in 
 Remedy [ARSystem] to me  is a process not a sub-routine black box.
 
 
 
 Daniel
 
 
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
 Sent: April 2, 2012 8:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Book on Remedy...
 
 
 
 **
 
 Dan Bloom and a few others had talked about making a Remedy Book for 
 Dummies but I think we got side-tracked. I've mentioned it to Doug a couple 
 of

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Re: Book on Remedy...

2012-04-02 Thread Gordon Frank


Dan Bloom and a few others had talked about making a Remedy Book for Dummies 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are: 



1. Basic ARS 

2. Thin Client 

3. Development 

4. Integration 

5. Reporting 

6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago) 

6. Secrets that not everyone knows (ARSList could feed this) 

7. G otchas 

8. etc. 


Time is the problem, but there is enough expertise out their that it could be 
done. 



Gordon Frank 

Ex elis, Inc 


- Original Message -


From: richard@bwc.state.oh.us richard@bwc.state.oh.us 
To: arslist@ARSLIST.ORG 
Sent: Friday, March 30, 2012 8:08:11 AM 
Subject: Book on Remedy... 

** 


Has anyone heard of a book on Remedy or the AR system? If so, can you 

provide details? Thanks. Portions of this message may be confidential under an 
exemption to Ohio's public records law or under a legal privilege. If you have 
received this message in error or due to an unauthorized transmission or 
interception, please delete all copies from your system without disclosing, 
copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: 
Where the Answers Are_ 

___
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attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Book on Remedy...

2012-04-02 Thread arslist
Actually had a bunch of chapters written, a couple by others, and then it took 
so long the next release… the next release…

 

My current thinking at some point is we need to create a wiki type 
collaborative effort, but again, the reward versus time model

doesn’t work that well for someone like me. Instead I focused the last few 
years on filling the Conference void, more time consuming

than I expected (yes, I really was that naïve, otherwise I would never have 
attempted it. Fortunately we have a great team working on it,

the first year was a rather steep learning curve).

 

Original title for the book was: In the beginning, there were filters

 

Both history and how to approach with the ARSystem versus traditional 
languages( which to me includes the silly world of java interpreters),

In other words process oriented versus code block oriented. An object in Remedy 
[ARSystem] to me  is a process not a sub-routine black box.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: April 2, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

 

** 

Dan Bloom and a few others had talked about making a Remedy Book for Dummies 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are:

 

1. Basic ARS

2. Thin Client

3. Development

4. Integration

5. Reporting

6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago)

6. Secrets that not everyone knows (ARSList could feed this)

7. Gotchas

8. etc.

Time is the problem, but there is enough expertise out their that it could be 
done.

 

Gordon Frank

Exelis, Inc

  _  

From: richard@bwc.state.oh.us richard@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Friday, March 30, 2012 8:08:11 AM
Subject: Book on Remedy...

** 

Has anyone heard of a book on Remedy or the AR system? If so, can you

provide details? Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Book on Remedy...

2012-04-02 Thread Rick Cook
Remedy is changing their documentation model to be wiki based. Might as
well wait for that.

Rick
On Apr 2, 2012 11:27 AM, arslist arsl...@danielbloom.ca wrote:

 **

 Actually had a bunch of chapters written, a couple by others, and then it
 took so long the next release… the next release…

 ** **

 My current thinking at some point is we need to create a wiki type
 collaborative effort, but again, the reward versus time model

 doesn’t work that well for someone like me. Instead I focused the last few
 years on filling the Conference void, more time consuming

 than I expected (yes, I really was that naïve, otherwise I would never
 have attempted it. Fortunately we have a great team working on it,

 the first year was a rather steep learning curve).

 ** **

 Original title for the book was: In the beginning, there were filters

 ** **

 Both history and how to approach with the ARSystem versus traditional
 languages( which to me includes the silly world of java interpreters),

 In other words process oriented versus code block oriented. An object in
 Remedy [ARSystem] to me  is a process not a sub-routine black box.

 ** **

 Daniel

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Gordon Frank
 *Sent:* April 2, 2012 8:58 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Book on Remedy...

 ** **

 ** 

 Dan Bloom and a few others had talked about making a Remedy Book for
 Dummies but I think we got side-tracked. I've mentioned it to Doug a
 couple of times, but he got side-tracked as well. At the time we talked,
 ARS was still at Version 5.x. Things have gotten more complicated with the
 rise of 7.4 and ITSM\CMDB. I would think it should be two volumes. Volume
 1, basic Remedy ARS. Volume 2, ITSM\CMDB. BMC has excellent documentation,
 but no one has consolidated it into a book form. I am currently composing a
 Remedy 101 book for my current job and it would not be hard to combine
 several documents into one if I had the time. When Dan and I first talked,
 several people were going to take different chapters. Thoughts I had for
 Chapters are:

  

 1. Basic ARS

 2. Thin Client

 3. Development

 4. Integration

 5. Reporting

 6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago)

 6. Secrets that not everyone knows (ARSList could feed this)

 7. Gotchas

 8. etc.

 Time is the problem, but there is enough expertise out their that it could
 be done.

  

 Gordon Frank

 Exelis, Inc
 --

 *From: *richard@bwc.state.oh.us richard@bwc.state.oh.us
 *To: *arslist@ARSLIST.ORG
 *Sent: *Friday, March 30, 2012 8:08:11 AM
 *Subject: *Book on Remedy...

 ** 

 Has anyone heard of a book on Remedy or the AR system? If so, can you

 provide details? Thanks.

 Portions of this message may be confidential under an exemption to Ohio's
 public records law or under a legal privilege. If you have received this
 message in error or due to an unauthorized transmission or interception,
 please delete all copies from your system without disclosing, copying, or
 transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: Where
 the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Book on Remedy...

2012-04-02 Thread Hulmes, Timothy CTR MDA/ICTO
I have always wanted to write a book that would help others.  If this project 
ever gets rolling again I would like to be involved.  I would also be 
interested in taking what we have so far and completing it if necessary. 

Tim


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Monday, April 02, 2012 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

** 

Actually had a bunch of chapters written, a couple by others, and then it took 
so long the next release… the next release…

 

My current thinking at some point is we need to create a wiki type 
collaborative effort, but again, the reward versus time model

doesn’t work that well for someone like me. Instead I focused the last few 
years on filling the Conference void, more time consuming

than I expected (yes, I really was that naïve, otherwise I would never have 
attempted it. Fortunately we have a great team working on it,

the first year was a rather steep learning curve).

 

Original title for the book was: In the beginning, there were filters

 

Both history and how to approach with the ARSystem versus traditional 
languages( which to me includes the silly world of java interpreters),

In other words process oriented versus code block oriented. An object in Remedy 
[ARSystem] to me  is a process not a sub-routine black box.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
Sent: April 2, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

 

** 

Dan Bloom and a few others had talked about making a Remedy Book for Dummies 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are:

 

1. Basic ARS

2. Thin Client

3. Development

4. Integration

5. Reporting

6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago)

6. Secrets that not everyone knows (ARSList could feed this)

7. Gotchas

8. etc.

Time is the problem, but there is enough expertise out their that it could be 
done.

 

Gordon Frank

Exelis, Inc



From: richard@bwc.state.oh.us richard@bwc.state.oh.us
To: arslist@ARSLIST.ORG
Sent: Friday, March 30, 2012 8:08:11 AM
Subject: Book on Remedy...

** 

Has anyone heard of a book on Remedy or the AR system? If so, can you

provide details? Thanks.

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Book on Remedy...

2012-03-30 Thread richard....@bwc.state.oh.us
Has anyone heard of a book on Remedy or the AR system? If so, can you
provide details? Thanks.
Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Book on Remedy...

2012-03-30 Thread Misi Mladoniczky
Hi,

Do you mean Remedy for Dummies? It's a given best seller ;-)

Best Regards - Misi, RRR AB, http://rrr.se

 Has anyone heard of a book on Remedy or the AR system? If so, can you
 provide details? Thanks.
 Portions of this message may be confidential under an exemption to Ohio's
 public records law or under a legal privilege. If you have received this
 message in error or due to an unauthorized transmission or interception,
 please delete all copies from your system without disclosing, copying, or
 transmitting this message.

 ___
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Re: Book on Remedy...

2012-03-30 Thread Judy Dowell
I would love to see a book like that!  

Judy C. Dowell
Manager of Server Operations
Academic Computing
Wake Forest School of Medicine
(336) 713-7386

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 30, 2012 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

Hi,

Do you mean Remedy for Dummies? It's a given best seller ;-)

Best Regards - Misi, RRR AB, http://rrr.se

 Has anyone heard of a book on Remedy or the AR system? If so, can you 
 provide details? Thanks.
 Portions of this message may be confidential under an exemption to 
 Ohio's public records law or under a legal privilege. If you have 
 received this message in error or due to an unauthorized transmission 
 or interception, please delete all copies from your system without 
 disclosing, copying, or transmitting this message.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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Re: Book on Remedy...

2012-03-30 Thread Shellman, David
Richard,

In case you didn't understand Misi's humor, there isn't any published books on 
the AR System or the BMC/Remedy ITSM Suite.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, March 30, 2012 8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Book on Remedy...

Hi,

Do you mean Remedy for Dummies? It's a given best seller ;-)

Best Regards - Misi, RRR AB, http://rrr.se

 Has anyone heard of a book on Remedy or the AR system? If so, can you 
 provide details? Thanks.
 Portions of this message may be confidential under an exemption to 
 Ohio's public records law or under a legal privilege. If you have 
 received this message in error or due to an unauthorized transmission 
 or interception, please delete all copies from your system without 
 disclosing, copying, or transmitting this message.

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Re: Book on Remedy...

2012-03-30 Thread Roger Justice
There was a Remedy developer book that I saw at Barnes and Noble when I first 
got involved with ARS Release 4.



-Original Message-
From: Shellman, David dave.shell...@te.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Mar 30, 2012 8:51 am
Subject: Re: Book on Remedy...


Richard,
In case you didn't understand Misi's humor, there isn't any published books on 
he AR System or the BMC/Remedy ITSM Suite.
Dave 
-Original Message-
rom: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
n Behalf Of Misi Mladoniczky
ent: Friday, March 30, 2012 8:16 AM
o: arslist@ARSLIST.ORG
ubject: Re: Book on Remedy...
Hi,
Do you mean Remedy for Dummies? It's a given best seller ;-)
Best Regards - Misi, RRR AB, http://rrr.se
 Has anyone heard of a book on Remedy or the AR system? If so, can you 
 provide details? Thanks.
 Portions of this message may be confidential under an exemption to 
 Ohio's public records law or under a legal privilege. If you have 
 received this message in error or due to an unauthorized transmission 
 or interception, please delete all copies from your system without 
 disclosing, copying, or transmitting this message.

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

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Re: Book on Remedy...

2012-03-30 Thread PCR Remedy
no longer printed, just PDFs, the last book I had was version 5.x.
you can find them in BMC Support Store.. jejeje,
Friday's humor

On 3/30/12, Roger Justice rjust2...@aol.com wrote:
 There was a Remedy developer book that I saw at Barnes and Noble when I
 first got involved with ARS Release 4.



 -Original Message-
 From: Shellman, David dave.shell...@te.com
 To: arslist arslist@ARSLIST.ORG
 Sent: Fri, Mar 30, 2012 8:51 am
 Subject: Re: Book on Remedy...


 Richard,
 In case you didn't understand Misi's humor, there isn't any published books
 on
 he AR System or the BMC/Remedy ITSM Suite.
 Dave
 -Original Message-
 rom: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG]
 n Behalf Of Misi Mladoniczky
 ent: Friday, March 30, 2012 8:16 AM
 o: arslist@ARSLIST.ORG
 ubject: Re: Book on Remedy...
 Hi,
 Do you mean Remedy for Dummies? It's a given best seller ;-)
 Best Regards - Misi, RRR AB, http://rrr.se
 Has anyone heard of a book on Remedy or the AR system? If so, can you
  provide details? Thanks.
  Portions of this message may be confidential under an exemption to
  Ohio's public records law or under a legal privilege. If you have
  received this message in error or due to an unauthorized transmission
  or interception, please delete all copies from your system without
  disclosing, copying, or transmitting this message.

  __
  _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

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