Re: Business Hours tag - Dynamic reference to group tags

[[EMAIL PROTECTED]]

Resolved:  There is an out of box feature that enables leverage of
zTmpBusinessHrs tag on application form.  Response from Remedy Support
below:

Assuming you are using SLA 5.5, 5.6, or 6.0, or the version that was
just released, SLM version 7.0 - then there is a feature of the
application that allows you to take the Business Time tags from a field
on the request itself.   When you register the application form in
Configuration Manager, in the Configure SLA Application Formstep, you
can specify the 'Field containing Business Hours' - to specify a
particular field on the form that contains the Business Hours tag to
use.  (The location of this configuration step has changed among the
versions, so if you have trouble finding it, please let me know you
version of the Service Level Agreements application, from the
SHARE:Application_Properties form and I can be more specific).

This feature lets you get the business hours tag from a field on the
ticket form.   You may or may not need to perform customization to
populate that field, but that is at least a simpler customization and
does not require customization of the SLA/SLM application.

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Business Hours tag - Dynamic reference to group tags

[[EMAIL PROTECTED]]

Hello,

Issue is, SLA 6.0, we're looking to leverage business hours tags for
40+ groups, we don't want to have dozens of SLA's to accomplish this.
The Group/Idividual business hours tag is tied to each SLA on a one to
one basis, we need to be able to pass the group (on task) into the SLA
during creation.  Anyone seen an easy way to accomplish this?

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