Re: Bypass Approval Phase
Thank you. All information was very important. Thanks Rezaul From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Thursday, March 18, 2010 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Rezaul, I think if I am not wrong, you can create Emergency Phase in the Process Configuration and Assign this page the approver in the approval mappings form. For more information please follow page number: 48 in the Approval_Config_for_Change_management.pdf document. Thanks & Regards, Ram Rudra From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 6:09 PM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Hi, do the following 1- open the Application Administration Consol ==>Custome Configuration ==>Foundation ==> Advanced Option ==> Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status flow tab 5- in status select values (Begin = Request For Authorization, Approved = Scheduled, Rejected=Rejected, No Approvers=Scheduled) 6- add all your approval mapping in phase review BR, Hany On 3/18/10, Haque, Rezaul R mailto:rezaul.ha...@chartercom.com>> wrote: ** Does anyone can tell me how can we bypass approval phase in ITSM Change management 7.01 patch 2. We would like system to add all approver in one phase and when the approver done with it goes straight to Schedule status. Any help would be very much appreciated. Thanks, Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | 314.288.3487 12405 Powerscourt Drive, St. Louis, MO 63376 [%20] E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- BR, Hany _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Bypass Approval Phase
That's exactly what we done. and looks like this is the best and fast solution. Thanks a lot. Thanks Rezaul From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Hi, do the following 1- open the Application Administration Consol ==>Custome Configuration ==>Foundation ==> Advanced Option ==> Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status flow tab 5- in status select values (Begin = Request For Authorization, Approved = Scheduled, Rejected=Rejected, No Approvers=Scheduled) 6- add all your approval mapping in phase review BR, Hany On 3/18/10, Haque, Rezaul R mailto:rezaul.ha...@chartercom.com>> wrote: ** Does anyone can tell me how can we bypass approval phase in ITSM Change management 7.01 patch 2. We would like system to add all approver in one phase and when the approver done with it goes straight to Schedule status. Any help would be very much appreciated. Thanks, Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | 314.288.3487 12405 Powerscourt Drive, St. Louis, MO 63376 Error! Filename not specified. E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- BR, Hany _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Bypass Approval Phase
Rezaul, I think if I am not wrong, you can create Emergency Phase in the Process Configuration and Assign this page the approver in the approval mappings form. For more information please follow page number: 48 in the Approval_Config_for_Change_management.pdf document. Thanks & Regards, Ram Rudra _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 6:09 PM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Hi, do the following 1- open the Application Administration Consol ==>Custome Configuration ==>Foundation ==> Advanced Option ==> Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status flow tab 5- in status select values (Begin = Request For Authorization, Approved = Scheduled, Rejected=Rejected, No Approvers=Scheduled) 6- add all your approval mapping in phase review BR, Hany On 3/18/10, Haque, Rezaul R wrote: ** Does anyone can tell me how can we bypass approval phase in ITSM Change management 7.01 patch 2. We would like system to add all approver in one phase and when the approver done with it goes straight to Schedule status. Any help would be very much appreciated. Thanks, Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | 314.288.3487 12405 Powerscourt Drive, St. Louis, MO 63376 charter_email_logo E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- BR, Hany _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Bypass Approval Phase
Hi, do the following 1- open the Application Administration Consol ==>Custome Configuration ==>Foundation ==> Advanced Option ==> Approval Process Configuration 2- the search for all the records 3- Disable All Phases except process Change Level IA - Review 4- modify the process by going to status flow tab 5- in status select values (Begin = Request For Authorization, Approved = Scheduled, Rejected=Rejected, No Approvers=Scheduled) 6- add all your approval mapping in phase review BR, Hany On 3/18/10, Haque, Rezaul R wrote: > > ** > > Does anyone can tell me how can we bypass approval phase in ITSM Change > management 7.01 patch 2. We would like system to add all approver in one > phase and when the approver done with it goes straight to Schedule status. > Any help would be very much appreciated. > > > > Thanks, > > > > Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | > 314.288.3487 > > 12405 Powerscourt Drive, St. Louis, MO 63376 > > [image: charter_email_logo] > > > > E-MAIL CONFIDENTIALITY NOTICE: > > > > > > > > The contents of this e-mail message and > any attachments are intended solely for the > addressee(s) and may contain confidential > and/or legally privileged information. If you > are not the intended recipient of this message > or if this message has been addressed to you > in error, please immediately alert the sender > by reply e-mail and then delete this message > and any attachments. If you are not the > intended recipient, you are notified that > any use, dissemination, distribution, copying, > or storage of this message or any attachment > is strictly prohibited. > > > > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- BR, Hany ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Bypass Approval Phase
Does anyone can tell me how can we bypass approval phase in ITSM Change management 7.01 patch 2. We would like system to add all approver in one phase and when the approver done with it goes straight to Schedule status. Any help would be very much appreciated. Thanks, Rezaul Haque | Systems Engineer III | ITIL Certified | OSS-Remedy | 314.288.3487 12405 Powerscourt Drive, St. Louis, MO 63376 E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" <>
