CI Relationship Viewer does not work !

2009-11-02 Thread tristan.rop...@t-online.de
**
Hello,Installed
packages:CMDB-Version: 2.1.00 patch 004AR-Version: 7.01.00 patch 005AR-Database: SQL Server 2008 (SP1)AR-OS: Windows 7 !!!I have problems to start my CI Relationship
viewer.Every time i want to see my
relationships to the CI, i´m getting this error message in the data
visualition field.This
application can the show the web page.I checked all the log informations in der AR folder
db, i checked the midtier log and eventhe tomcat log files !I was not able to find any hint of this
malfunction.Does anybody know, what is
the reason for this error ( perhaps new OS Windows 7?)Thanks in advanceTristan
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


Re: CI Relationship Viewer does not work !

2009-11-02 Thread Kelly Deaver
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Look at the Troubleshooting guide - http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf
Start on page 45

Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail)



 Original Message Subject: CI Relationship Viewer does not work !From: "tristan.rop...@t-online.de" tristan.rop...@t-online.deDate: Mon, November 02, 2009 6:34 amTo: arslist@ARSLIST.ORG** 
Hello,
Installed packages:
CMDB-Version: 2.1.00 patch 004
AR-Version: 7.01.00 patch 005
AR-Database: SQL Server 2008 (SP1)
AR-OS: Windows 7 !!!
I have problems to start my CI Relationship viewer.
Every time i want to see my relationships to the CI, i´m getting this error message in the data visualition field.
"This application can the show the web page".
I checked all the log informations in der AR folder db, 
i checked the midtier log and even
the tomcat log files !
I was not able to find any hint of this malfunction.
Does anybody know, what is the reason for this error ( perhaps new OS Windows 7?)
Thanks in advance
Tristan_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_