CISCO IVR interface to ARS
We are in the process of going to a Voip phone system and integrating the CISCO IVR platform with our ARS 6.3 custom call center application. (currently we are using very old Edify with an analog ROLM solution) Has anyone interfaced ARS to the CISCO IVR software ? Steve [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CISCO IVR interface to ARS
Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real Simple) Cisco invokes a Remedy Macro - that opens the Request form in a new mode, passes the "employee id" which performs a lookup. Doug Tanner From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 23, 2007 5:13 PM To: arslist@ARSLIST.ORG Subject: CISCO IVR interface to ARS ** We are in the process of going to a Voip phone system and integrating the CISCO IVR platform with our ARS 6.3 custom call center application. (currently we are using very old Edify with an analog ROLM solution) Has anyone interfaced ARS to the CISCO IVR software ? Steve [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CISCO IVR interface to ARS
Doug, We are trying to do screen pops with our VOIP system through Apropos and we couldn't get it to work with the Remedy Macro. Can you provide the actual command and macro you are passing to the Remedy Macro? I went as far as going to BMC and they said it wouldn't work because it's a bug with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to work. Thanks Steve Windows 2003 ARSystem 6.3 Patch 19 Mid-Tier 6.3 Patch 20 HelpDesk 6.3 Oracle 10gR1 On 8/24/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: > > ** > > Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real > Simple) Cisco invokes a Remedy Macro – that opens the Request form in a new > mode, passes the "employee id" which performs a lookup. > > > > Doug Tanner > > > > > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Steve Brown > *Sent:* Thursday, August 23, 2007 5:13 PM > *To:* arslist@ARSLIST.ORG > *Subject:* CISCO IVR interface to ARS > > > > ** We are in the process of going to a Voip phone system and integrating > the > CISCO IVR platform with our ARS 6.3 custom call center application. > (currently we are using very old Edify with an analog ROLM solution) > > Has anyone interfaced ARS to the CISCO IVR software ? > > Steve > [EMAIL PROTECTED] > __20060125___This posting was submitted with HTML in > it___ > DISCLAIMER Important! This message is intended for the above named > person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the > intended recipient of this e-mail and have received it in error, please > immediately notify the sender by return email and then delete it from your > mailbox. This message may be protected by the attorney-client privilege > and/or work product doctrine. Accessing, copying, disseminating or re-using > any of the information contained in this e-mail by anyone other than the > intended recipient is strictly prohibited. Finally, you should check this > email and any attachments for the presence of viruses, as the sender accepts > no liability for any damage caused by any virus transmitted by this email. > Thank you. > __20060125___This posting was submitted with HTML in > it___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CISCO IVR interface to ARS
I would like to see this too :) We attempted the same thing but was not
successful.
Ron Suwanski
Remedy Administrator / Developer
DeVry Inc.
Phone 630-472-2209
Fax 630-382-2917
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]>
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray
Sent: Saturday, August 25, 2007 4:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: CISCO IVR interface to ARS
** Doug,
We are trying to do screen pops with our VOIP system through Apropos
and we couldn't get it to work with the Remedy Macro. Can you provide
the actual command and macro you are passing to the Remedy Macro? I went
as far as going to BMC and they said it wouldn't work because it's a bug
with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to
work.
Thanks
Steve
Windows 2003
ARSystem 6.3 Patch 19
Mid-Tier 6.3 Patch 20
HelpDesk 6.3
Oracle 10gR1
On 8/24/07, Tanner, Doug <[EMAIL PROTECTED]> wrote:
**
Yes, we just recently integrated (Screen Pops) CISCO with Remedy
6.3 (real Simple) Cisco invokes a Remedy Macro - that opens the Request
form in a new mode, passes the "employee id" which performs a lookup.
Doug Tanner
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown
Sent: Thursday, August 23, 2007 5:13 PM
To: arslist@ARSLIST.ORG
Subject: CISCO IVR interface to ARS
** We are in the process of going to a Voip phone system and
integrating the
CISCO IVR platform with our ARS 6.3 custom call center
application.
(currently we are using very old Edify with an analog ROLM
solution)
Has anyone interfaced ARS to the CISCO IVR software ?
Steve
[EMAIL PROTECTED]
__20060125___This posting was submitted with
HTML in it___
DISCLAIMER Important! This message is intended for the above
named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not
the intended recipient of this e-mail and have received it in error,
please immediately notify the sender by return email and then delete it
from your mailbox. This message may be protected by the attorney-client
privilege and/or work product doctrine. Accessing, copying,
disseminating or re-using any of the information contained in this
e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for
the presence of viruses, as the sender accepts no liability for any
damage caused by any virus transmitted by this email. Thank you.
__20060125___This posting was submitted with
HTML in it___
__20060125___This posting was submitted with HTML in
it___
___
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Answers Are"
Re: CISCO IVR interface to ARS
Steve, Contact me off list [EMAIL PROTECTED] 1. The function to call the macro happens within the Cisco Application, the users are logged into the Remedy user tool and the Cisco application Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Saturday, August 25, 2007 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: CISCO IVR interface to ARS ** Doug, We are trying to do screen pops with our VOIP system through Apropos and we couldn't get it to work with the Remedy Macro. Can you provide the actual command and macro you are passing to the Remedy Macro? I went as far as going to BMC and they said it wouldn't work because it's a bug with remedymacro. I'm also on 6.3 patch 19. I'm dying to get this to work. Thanks Steve Windows 2003 ARSystem 6.3 Patch 19 Mid-Tier 6.3 Patch 20 HelpDesk 6.3 Oracle 10gR1 On 8/24/07, Tanner, Doug <[EMAIL PROTECTED]> wrote: ** Yes, we just recently integrated (Screen Pops) CISCO with Remedy 6.3 (real Simple) Cisco invokes a Remedy Macro - that opens the Request form in a new mode, passes the "employee id" which performs a lookup. Doug Tanner From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown Sent: Thursday, August 23, 2007 5:13 PM To: arslist@ARSLIST.ORG Subject: CISCO IVR interface to ARS ** We are in the process of going to a Voip phone system and integrating the CISCO IVR platform with our ARS 6.3 custom call center application. (currently we are using very old Edify with an analog ROLM solution) Has anyone interfaced ARS to the CISCO IVR software ? Steve [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
