This is what I thought it was.
1. NTE:CFG:-Notification Events: Either create a new notification event or
use a current one. Only problem with using current one is that if employee
opts out that it is for both emails and not just the out of the box or the
one you added.
2. SYS:Notification: Create new message here, using the new notifcation
event you create or the out of the box one.
3. NTE:SYS:-Define NT Events: not sure but I am guessing that this form
checks which applications can use the notication event? I am not sure
either if you have to create an entry here if you create a new Notifiction
event?
4. I am assuming all the configuration is done, so you can use workflow to
call the new notification by creating a record in NTE:SYS-NT Process Control
form using passing all the correct values inlcuding Notification Message Tag
for the one you just created.
This is pretty much what I think it takes. I am going to try it out a
little later on today. If anyone knows of a step I might be missing let me
know.
This also assumes that you are using only out of the box fields that are
available already on the SYS:Notification Messages form. Adding fields
to for that process is a whole other can of worms :)
Kevin Begosh
On Thu, May 20, 2010 at 1:33 PM, Robert Fults rfu...@fiu.edu wrote:
If I remember correctly I just created the email in the sys:notification
messages form, then duplicated the 2 filters that were attached to another
message with minor adjustments for the tag info. They should show up in the
notification list in the user profile so they can opt out. But it has been
a while, and I can’t find the documentation at the moment. Need to get
myself organized… :\
Sincerely,
Robert Fults
Remedy Admin/Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu
*From:* Kevin Begosh [mailto:kbeg...@gmail.com]
*Sent:* Thursday, May 20, 2010 12:24 PM
*Subject:* Custom System Email Message
**
List,
Does anyone know of a how to/white paper on how to add a custom email that
uses the remedy out of the box email process. Just like the out of the box
emails that you can go into your peronal profile and opt out of them, and
how you can change the text in sys:messages etc...
I know most of the steps I justs did not know if I was missing anything. I
know there are documents on how to add a custom field to the process so kind
of looking for something like that but just a new message instead.
ARS 7.1
ITSM 7.03
Windows 2003
--
Kevin Begosh
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Kevin Begosh
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