DSO follow-the-sun examples
Hi James, Alexander, and L. J. Head, Thanks for your responses, I appreciate it. Nevertheless, does someone knows about some concrete example of sites where DSO works with several servers in a follow-the-sun mode? Which ones? If I have some examples it's easier to convince the person. I would be frustrated if they choose another tool than DSO for this ... I am just consultant and we are not saling licenses, but just consultancy. I don't want to have to implement something else than DSO...to make replication between ARS servers it would be an aberration in my point of view. Thanks again. Ilidio Moreira da Silva SILOGIS "Alexander G. Zinoviev" a écrit : > Hi, > > If you have wide DSO private thread (I have up to 16 threads), you have to > make some calculations. > DSO speed depends mostly of remote response time. > > I have response time (ping xxx.xxx.xxx.xxx) less then 10 ms (same subnet) and > my DSO speed is 300-500 requests per a minute. > > Best regards, > Alexander Zinoviev > > > ïÔ: Action Request System discussion list(ARSList) ÏÔ ÉÍÅÎÉ arslist > ïÔÐÒÁ×ÌÅÎÏ: þÔ, 14.09.2006 13:08 > ëÏÍÕ: arslist@ARSLIST.ORG > ôÅÍÁ: DSO performances > > Hi Dear ARS experts, > > I have a customer who is fearing about the DSO performances: he never > saw it yet but someone told him some things like this...a competitor > surely... > > The target is to make different ticketing servers repilcating submit, > changes and deletions in a "follow the sun mode" all around the world > (about 4 or 5 servers in different continents). > > Does someone of you know one or more similar examples of implementations > that are running fine in a "follow the sun" mode? > I would appreciate that. > I beleive DSO is the best solution for him but I need to convince him. > > He asked me also about a product called "Golden Gate"...?! > Does someone have an experience with this tool? > > Kind Regards. > > Ilidio Moreira da Silva > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DSO follow-the-sun examples
Hi, I did exactly this at Lucent Technologies and it work fine. We had three servers, one in England, another in Malvern, PA and a third in Sunnyvale, CA. Our purpose was exactly as what you've stated, to allow the tickets to "follow-the-sun" which in essence gave us coverage for 18 hours while only running one shift at each location. Each "shift" retained ownership of the ticket during their normal working day. At the end of the working day ownership was transferred to the next in line and so on. This worked out very well and all were satisfied with the results. Hope this helps... Tom - Original Message - From: "arslist" <[EMAIL PROTECTED]> Newsgroups: public.remedy.arsystem.general To: Sent: Friday, September 15, 2006 3:17 AM Subject: DSO follow-the-sun examples Hi James, Alexander, and L. J. Head, Thanks for your responses, I appreciate it. Nevertheless, does someone knows about some concrete example of sites where DSO works with several servers in a follow-the-sun mode? Which ones? If I have some examples it's easier to convince the person. I would be frustrated if they choose another tool than DSO for this ... I am just consultant and we are not saling licenses, but just consultancy. I don't want to have to implement something else than DSO...to make replication between ARS servers it would be an aberration in my point of view. Thanks again. Ilidio Moreira da Silva SILOGIS "Alexander G. Zinoviev" a écrit : Hi, If you have wide DSO private thread (I have up to 16 threads), you have to make some calculations. DSO speed depends mostly of remote response time. I have response time (ping xxx.xxx.xxx.xxx) less then 10 ms (same subnet) and my DSO speed is 300-500 requests per a minute. Best regards, Alexander Zinoviev ïÔ: Action Request System discussion list(ARSList) ÏÔ ÉÍÅÎÉ arslist ïÔÐÒÁ×ÌÅÎÏ: þÔ, 14.09.2006 13:08 ëÏÍÕ: arslist@ARSLIST.ORG ôÅÍÁ: DSO performances Hi Dear ARS experts, I have a customer who is fearing about the DSO performances: he never saw it yet but someone told him some things like this...a competitor surely... The target is to make different ticketing servers repilcating submit, changes and deletions in a "follow the sun mode" all around the world (about 4 or 5 servers in different continents). Does someone of you know one or more similar examples of implementations that are running fine in a "follow the sun" mode? I would appreciate that. I beleive DSO is the best solution for him but I need to convince him. He asked me also about a product called "Golden Gate"...?! Does someone have an experience with this tool? Kind Regards. Ilidio Moreira da Silva ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DSO follow-the-sun examples
Title: RE: DSO follow-the-sun examples ** Tom: HOW? If you can release details. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas J. Mutaffis Sent: Friday, September 15, 2006 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: DSO follow-the-sun examples Hi, I did exactly this at Lucent Technologies and it work fine. We had three servers, one in England, another in Malvern, PA and a third in Sunnyvale, CA. Our purpose was exactly as what you've stated, to allow the tickets to "follow-the-sun" which in essence gave us coverage for 18 hours while only running one shift at each location. Each "shift" retained ownership of the ticket during their normal working day. At the end of the working day ownership was transferred to the next in line and so on. This worked out very well and all were satisfied with the results. Hope this helps... Tom - Original Message - From: "arslist" <[EMAIL PROTECTED]> Newsgroups: public.remedy.arsystem.general To: Sent: Friday, September 15, 2006 3:17 AM Subject: DSO follow-the-sun examples Hi James, Alexander, and L. J. Head, Thanks for your responses, I appreciate it. Nevertheless, does someone knows about some concrete example of sites where DSO works with several servers in a follow-the-sun mode? Which ones? If I have some examples it's easier to convince the person. I would be frustrated if they choose another tool than DSO for this ... I am just consultant and we are not saling licenses, but just consultancy. I don't want to have to implement something else than DSO...to make replication between ARS servers it would be an aberration in my point of view. Thanks again. Ilidio Moreira da Silva SILOGIS "Alexander G. Zinoviev" a écrit : > Hi, > > If you have wide DSO private thread (I have up to 16 threads), you have to > make some calculations. > DSO speed depends mostly of remote response time. > > I have response time (ping xxx.xxx.xxx.xxx) less then 10 ms (same subnet) > and my DSO speed is 300-500 requests per a minute. > > Best regards, > Alexander Zinoviev > > > ïÔ: Action Request System discussion list(ARSList) ÏÔ ÉÍÅÎÉ arslist > ïÔÐÒÁ×ÌÅÎÏ: þÔ, 14.09.2006 13:08 > ëÏÍÕ: arslist@ARSLIST.ORG > ôÅÍÁ: DSO performances > > Hi Dear ARS experts, > > I have a customer who is fearing about the DSO performances: he never > saw it yet but someone told him some things like this...a competitor > surely... > > The target is to make different ticketing servers repilcating submit, > changes and deletions in a "follow the sun mode" all around the world > (about 4 or 5 servers in different continents). > > Does someone of you know one or more similar examples of implementations > that are running fine in a "follow the sun" mode? > I would appreciate that. > I beleive DSO is the best solution for him but I need to convince him. > > He asked me also about a product called "Golden Gate"...?! > Does someone have an experience with this tool? > > Kind Regards. > > Ilidio Moreira da Silva > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
