Re: Development server issues - more
Hi Mark, There are many approaches to resolve ARERR-102 and ARERR-93 For ARERR-102: ARERR 102 is an error that happens when a field that is used in 'Advanced' workflow to reference a form or server name or 'Advanced' table fields to reference a form or server name is empty. This typically happens when there is missing data in containers that have information about servers or forms, and a set field operation that finds no data set fields to null. It also could happen if you have changed a form name and the data containing form names may have not been edited to reflect the renamed form. For ARERR-93: IF development cache mode is off and you do perform admin operations (in admin tool) its not very uncommon that operations time out - especially if you have users working on the system at the same time. In development mode, the admin thread for API calls does not copy the cache but locks incoming threads out of the existing cache and waits for threads currently using the cache to complete their operations before performing changes. The thread will not release the cache until the end of the API call. No time is spent copying the cache so operations have a smaller memory footprint and are performed faster than in production mode. Development mode is intended for servers whose main purpose is application development. It is unsuitable for servers with a large number of application users in a production environment because the operations of those users will be blocked when forms and workflow are changed, especially when many structures are changed, such as when importing an application. The AR System Server manages the database connections. we can optimize the number of threads at AR System level to optimize the number of database connections opened by the AR System server.(Increasing no of threads will help to resolve error 93) Apart from above, please check if there are any CMDB jobs running on server which keeps server busy. Please refer below Knowledge Article: KA359109: CMDB Dispatcher Timeout errors: Server hangs HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Can you please try commenting out the cmdb,reconciliation from armonitor to check? Dhananjay From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kapil Banwari Sent: 28 May 2013 03:44 To: arslist@ARSLIST.ORG Subject: Re: Development server issues - more ** Check armonitor.log, do you see arserver or any other process is dying? What is the Cache-Mode set to ? Set it to 0 if not already set for Production box. I hope that you are not using the same box for 7604 which you have used for 6.3, as it takes more memory and CPU, so check you are not running out of memory. Also for running ARServer being slow, enable sql/api logging and analyze them via log analyzer to see if there are any long running api's going on? Other possibility , also check at the db level, if your DBA is seeing some type of locks? Regards Kapil Banwari From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 30, 2013 3:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: FW: Development server issues - more ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: FW: Development server issues - more
Hello Mark, Could you please let us know Operating System you are using. Regards, Sanjay. On Wed, Jan 30, 2013 at 3:11 AM, Brittain, Mark mbritt...@navisite.comwrote: ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome ** ** Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: ** ** Mark ** ** *From:* Brittain, Mark *Sent:* Tuesday, January 29, 2013 4:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Development server issues ** ** Hi All, ** ** I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. ** ** Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ** ** ARS 7.6.04 SP3 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Is this server group environment with any one server having Development Cache mode set and Server-Group-Signal-Option set to T (true)? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kanhu mohapatra Sent: Tuesday, May 28, 2013 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Development server issues - more ** Hello Mark, Could you please let us know Operating System you are using. Regards, Sanjay. On Wed, Jan 30, 2013 at 3:11 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Check armonitor.log, do you see arserver or any other process is dying? What is the Cache-Mode set to ? Set it to 0 if not already set for Production box. I hope that you are not using the same box for 7604 which you have used for 6.3, as it takes more memory and CPU, so check you are not running out of memory. Also for running ARServer being slow, enable sql/api logging and analyze them via log analyzer to see if there are any long running api's going on? Other possibility , also check at the db level, if your DBA is seeing some type of locks? Regards Kapil Banwari From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, January 30, 2013 3:12 AM To: arslist@ARSLIST.ORG Subject: FW: Development server issues - more ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
is it Windows or UNIX? Who owns the arserverd process? On Tue, May 28, 2013 at 3:43 AM, Kapil Banwari kapil.banw...@gmail.comwrote: ** Check armonitor.log, do you see arserver or any other process is dying?*** * ** ** What is the Cache-Mode set to ? Set it to 0 if not already set for Production box. ** ** I hope that you are not using the same box for 7604 which you have used for 6.3, as it takes more memory and CPU, so check you are not running out of memory. ** ** Also for running ARServer being slow, enable sql/api logging and analyze them via log analyzer to see if there are any long running api’s going on? ** ** Other possibility , also check at the db level, if your DBA is seeing some type of locks? ** ** Regards Kapil Banwari ** ** ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Wednesday, January 30, 2013 3:12 AM *To:* arslist@ARSLIST.ORG *Subject:* FW: Development server issues - more ** ** ** As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome ** ** Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: ** ** Mark ** ** *From:* Brittain, Mark *Sent:* Tuesday, January 29, 2013 4:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Development server issues ** ** Hi All, ** ** I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. ** ** Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ** ** ARS 7.6.04 SP3 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ** ** ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
FW: Development server issues - more
As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Mark, What is your hardware / environment configuration like? OS and version/patch DB and version/patch Memory CPU Etc. 7.6.04 is a lot more resource intensive so what may have worked for 6.3 may not be good enough for 7.6.04 SP3. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, January 29, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: FW: Development server issues - more As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Mark,Check Knowledge Article KA305395. Ravi Date: Tue, 29 Jan 2013 17:44:57 -0500 From: jdso...@shyle.net Subject: Re: Development server issues - more To: arslist@ARSLIST.ORG ** Mark, What is your hardware / environment configuration like? OS and version/patch DB and version/patch Memory CPU Etc. 7.6.04 is a lot more resource intensive so what may have worked for 6.3 may not be good enough for 7.6.04 SP3… Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, January 29, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: FW: Development server issues - more As a follow up to my earlier posting, I attempted to shutdown the AR Server and this is what I got. Never had this happen on 6.3. Any suggestions welcome Action Request System shutdown in progress. Action Request System Monitor shutdown failed. Action Request System Server shutdown failed. Action Request System Dispatcher shutdown failed. Java Plugin Server shutdown failed. Action Request System Assignment engine shutdown failed. The following processes could not be stopped and may need to be stopped manually: Mark From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
