R: Re: Rif: Direct access URL used in email notification - AR 7.6
I follow two ways to reach the Help Desk Form and view the Incident Number INC00319263 through an URL, but in both cases when i try to loginwith my credentials the system gives back to me the message of Authentication failed.The two URLs i used are these:https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classicamp;server=remedyserveramp;qual=%27Incident Number%27%3D%22INC00319263%22 https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchamp;F304255500=HPD%3AHelp+Deskamp;F100076=FormOpenamp;F303647600=SearchTicketWithQualamp;F304255610='100161'%3D%22INC00319263%22 Please can anyone help me to solve this problem?Thanks in advance.Regards.Pietro Messaggio originale Da: jason.mil...@gmail.com Data: 19-feb-2014 10.12 A: arslist@ARSLIST.ORG Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6 ** There is also this document in the BMC Communities: Direct Access URL to INC, CRQ amp; TSK using SHR:LandingConsole Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams ruedi...@tams.de wrote: Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification - AR 7.6 An: arslist@ARSLIST.ORG Datum: Dienstag, 18. Februar, 2014 11:30 Uhr ** Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziamp;form=WRBorsaitalianaamp;mode=Modifyamp;qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa team.rem...@libero.it ---17/02/2014 15:03:49---Hi Folks, I am currently trying to implement a hard link in an email notification to the Da:team.rem...@libero.it team.rem...@libero.it Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rif: Direct access URL used in email notification - AR 7.6
In ITSM 8.1 I was able to make slight changes versions of both those URLs work. I wasn't able to get the first one to work with either the the field name or field label (I didn't bother trying with URL encoded special charters in field label attempt). I changed the Incident Number reference to use the field ID and it worked fine. The second URL worked just fine when I put in our server info and an Incident number that exists in our system. That is fun and all but doesn't speak to your authentication issue. Are you already logged in when opening the URL? Your existing session should be used (unless you are in some kind of private browsing mode). If you are not already logged in then you should be presented with the login page and once logged in be sent to the proper request (validated URLs this way too). Just to confirm there are no issues going to https://MidtierServer/arsysand logging in? I am having thinking of any reason why a URL without any username/password parameters would throw an authentication failed message. Jason On Thu, Feb 20, 2014 at 3:44 AM, team.rem...@libero.it team.rem...@libero.it wrote: ** I follow two ways to reach the Help Desk Form and view the Incident Number INC00319263 through an URL, but in both cases when i try to login with my credentials the system gives back to me the message of Authentication failed. The two URLs i used are these: https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classicserver=remedyserverqual=%27IncidentNumber%27%3D%22INC00319263%22 https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchF304255500=HPD%3AHelp+DeskF100076=FormOpenF303647600=SearchTicketWithQualF304255610='100161'%3D%22INC00319263%22 Please can anyone help me to solve this problem? Thanks in advance. Regards. Pietro Messaggio originale Da: jason.mil...@gmail.com Data: 19-feb-2014 10.12 A: arslist@ARSLIST.ORG Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6 ** There is also this document in the BMC Communities: Direct Access URL to INC, CRQ TSK using SHR:LandingConsolehttps://communities.bmc.com/docs/DOC-27541 Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams ruedi...@tams.de wrote: Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification - AR 7.6 An: arslist@ARSLIST.ORG Datum: Dienstag, 18. Februar, 2014 11:30 Uhr ** Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziform=WRBorsaitalianamode=Modifyqual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa team.rem...@libero.it ---17/02/2014 15:03:49---Hi Folks, I am currently trying to implement a hard link in an email notification to the Da:team.rem...@libero.it team.rem...@libero.it Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e
Re: Rif: Direct access URL used in email notification - AR 7.6
There is also this document in the BMC Communities: Direct Access URL to INC, CRQ TSK using SHR:LandingConsolehttps://communities.bmc.com/docs/DOC-27541 Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams ruedi...@tams.de wrote: Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification - AR 7.6 An: arslist@ARSLIST.ORG Datum: Dienstag, 18. Februar, 2014 11:30 Uhr ** Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziform=WRBorsaitalianamode=Modifyqual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa team.rem...@libero.it ---17/02/2014 15:03:49---Hi Folks, I am currently trying to implement a hard link in an email notification to the Da:team.rem...@libero.it team.rem...@libero.it Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rif: Direct access URL used in email notification - AR 7.6
Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziform=WRBorsaitalianamode=Modifyqual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa Da: team.rem...@libero.it team.rem...@libero.it Per:arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto:Direct access URL used in email notification - AR 7.6 Inviato da: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: graycol.gif
AW: Rif: Direct access URL used in email notification - AR 7.6
Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger Luisa Clotilde Carena luisaclotilde.car...@sgsbp.it schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification - AR 7.6 An: arslist@ARSLIST.ORG Datum: Dienstag, 18. Februar, 2014 11:30 Uhr ** Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.serviziform=WRBorsaitalianamode=Modifyqual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa team.rem...@libero.it ---17/02/2014 15:03:49---Hi Folks, I am currently trying to implement a hard link in an email notification to the Da:team.rem...@libero.it team.rem...@libero.it Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Direct access URL used in email notification - AR 7.6
Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
