Disappearing reports...
I have groups of users who are all of a sudden losing access to Incident Management reports. I have changed permissions (I have even given admin rights with no luck), deleted and recreated accounts, etc... and available reports is zero for several users. Permissions for the reports is set to Public. I am losing access for entire support groups at a time. BMC couldn't give me a solution after a month and a half. Any ideas? Using AR System Remedy 7.1 on Windows Server 2003 using Oracle 10 db. No Crystal reporting in place, just using plain AR System reports. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University University Park, PC 330 Miami, Florida 33199 Office: 305-348-2284 Email: rfu...@fiu.edu http://uts.fiu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ITSM 7 and the Mystery of the Disappearing Reports
You're right..I installed english and french Language packs. If I select the english Locale the change reports appear, if I choose the French Locale the French reports appear for all products... So what the solution for this? On 5/11/07, strauss <[EMAIL PROTECTED]> wrote: ** Did you localize your server or the application - that has always had the effect of "hiding" the canned reports because they have inconsistent Locale data... null, en, or en_US. They have to match the server locale to be seen in the consoles. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Emad Zaky *Sent:* Friday, May 11, 2007 1:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7 and the Mystery of the Disappearing Reports ** In the reporting console On 5/11/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: > > ** > So where did you find them missing? I'm not quite sure I understand your > question.. > > - Original Message > From: Emad Zaky < [EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Friday, May 11, 2007 1:50:58 PM > Subject: ITSM 7 and the Mystery of the Disappearing Reports > > ** Hello All, > > I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every > stage of the installation I took a back up and checked the applications. > Solaris 10, Oracle 10g > > I checked the reports after installing incident, Problem and they were > ok. After installing Change all the reports disappeared and the Change > reports are now present. I went to the report form and all the reports are > present including incident and Problem. > > So, Dear Listers, Can anyone solve the mystery of the disappearing > reports?!! > > > Regards, > Emad M. Zaky > *Wondering why BMC Didn't make an easier, quicker and better > installation* > > -- > Yahoo! oneSearch: Finally, mobile search that gives answers > <http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC>, > not web links. > __20060125___This posting was submitted with HTML in > it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 and the Mystery of the Disappearing Reports
And if you did localize, make sure you install patch 3 if you use online help for your applications. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, May 11, 2007 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 and the Mystery of the Disappearing Reports This is a multi-part message in MIME format. --_=_NextPart_001_01C793FE.7E7A8E9B Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Did you localize your server or the application - that has always had the effect of "hiding" the canned reports because they have inconsistent Locale data... null, en, or en_US. They have to match the server locale to be seen in the consoles. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/=20 _ =20 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky Sent: Friday, May 11, 2007 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 and the Mystery of the Disappearing Reports ** In the reporting console On 5/11/07, Joe DeSouza <[EMAIL PROTECTED]> wrote:=20 **=20 So where did you find them missing? I'm not quite sure I understand your question.. =20 =09 - Original Message From: Emad Zaky < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports=20 =09 **=20 Hello All, =20 I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g =20 I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem.=20 =20 So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! =20 =20 Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* =09 =09 _ =20 Yahoo! oneSearch: Finally, mobile search that gives answers <http://us.rd.yahoo.com/evt=3D48252/*http://mobile.yahoo.com/mobileweb/on= e search?refer=3D1ONXIC> , not web links.=20 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___=20 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" --_=_NextPart_001_01C793FE.7E7A8E9B Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable ** Did you localize your server or the application = - that has=20 always had the effect of "hiding" the canned reports because they have=20 inconsistent Locale data... null, en, or en_US. They have to match = the=20 server locale to be seen in the consoles. Christopher Strauss, Ph.D.Remedy Database=20 AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/";>http://remedy.unt.edu/helpdesk/<= /A>=20 From: Action Request System = discussion=20 list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad=20 ZakySent: Friday, May 11, 2007 1:46 PMTo:=20 arslist@ARSLIST.ORGSubject: Re: ITSM 7 and the Mystery of the = Disappearing Reports ** In the reporting console On 5/11/07, Joe=20 DeSouza <mailto:[EMAIL PROTECTED]">[EMAIL PROTECTED]> = wrote:=20 **=20 So where did you find them missing? I'm not quite sure I = understand your=20 question.. -=20 Original Message From: Emad Zaky <mailto:[EMAIL PROTECTED]" target=3D_blank>=20 [EMAIL PROTECTED]>To: mailto:arslist@ARSLIST.ORG"=20 target=3D_blank>arslist@ARSLIST.ORGSent: Friday, May 11, 2007 = 1:50:58=20 PMSubject: ITSM 7 and the Mystery of the Disappearing Reports = **=20 Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At = every=20 stage of the installation I took a back up and checked the = applications.=20 Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they = were=20 ok. After installing Change all the reports disappeared and the Change = reports=20 are now present. I went to the report form and all the reports are = present=20 including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the = disappearing=20
Re: ITSM 7 and the Mystery of the Disappearing Reports
Did you localize your server or the application - that has always had the effect of "hiding" the canned reports because they have inconsistent Locale data... null, en, or en_US. They have to match the server locale to be seen in the consoles. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky Sent: Friday, May 11, 2007 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 and the Mystery of the Disappearing Reports ** In the reporting console On 5/11/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports ** Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* _ Yahoo! oneSearch: Finally, mobile search that gives answers <http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/one search?refer=1ONXIC> , not web links. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 and the Mystery of the Disappearing Reports
In the reporting console On 5/11/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports ** Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* -- Yahoo! oneSearch: Finally, mobile search that gives answers<http://us.rd.yahoo.com/evt=48252/*http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC>, not web links. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7 and the Mystery of the Disappearing Reports
So where did you find them missing? I'm not quite sure I understand your question.. - Original Message From: Emad Zaky <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, May 11, 2007 1:50:58 PM Subject: ITSM 7 and the Mystery of the Disappearing Reports ** Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
ITSM 7 and the Mystery of the Disappearing Reports
Hello All, I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At every stage of the installation I took a back up and checked the applications. Solaris 10, Oracle 10g I checked the reports after installing incident, Problem and they were ok. After installing Change all the reports disappeared and the Change reports are now present. I went to the report form and all the reports are present including incident and Problem. So, Dear Listers, Can anyone solve the mystery of the disappearing reports?!! Regards, Emad M. Zaky *Wondering why BMC Didn't make an easier, quicker and better installation* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
