Displaying Remedy information in a NOC

2011-10-28 Thread Rick Cook
I have been tasked with coming up with some solutions for how to display a
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I
thought that the easiest way would be to simply display the mid-tier web
page.  Is that workable?  They want the data to be pretty much real time.

Rick

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread pritch
What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

** 

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.  

Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread Tommy Morris
It's the first part of a NOC NOC joke

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, October 28, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

** 

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.  

Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread Rick Cook
Network Operations Center.

Rick
On Oct 28, 2011 10:18 AM, pritch pri...@ptd.net wrote:

 What's a NOC?

 - Original Message -
 From: Rick Cook remedyr...@gmail.com
 To: arslist@ARSLIST.ORG
 Sent: Friday, October 28, 2011 10:10:05 AM
 Subject: Displaying Remedy information in a NOC

 **

 I have been tasked with coming up with some solutions for how to display a
 Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I
 thought that the easiest way would be to simply display the mid-tier web
 page.  Is that workable?  They want the data to be pretty much real time.

 Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Displaying Remedy information in a NOC

2011-10-28 Thread John . Atherly
Who's there?
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 




Tommy Morris tommy.mor...@radioshack.com 
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arslist@ARSLIST.ORG
10/28/2011 10:23 AM
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arslist@ARSLIST.ORG


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Re: Displaying Remedy information in a NOC






It's the first part of a NOC NOC joke

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, October 28, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

** 

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   
I thought that the easiest way would be to simply display the mid-tier web 
page.  Is that workable?  They want the data to be pretty much real time.  


Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread Tommy Morris
SCOM

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com
Sent: Friday, October 28, 2011 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

**
Who's there?
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 703 Waterford Way, Suit 850, 
Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail


Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com
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arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

10/28/2011 10:23 AM
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To

arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

cc

Subject

Re: Displaying Remedy information in a NOC







It's the first part of a NOC NOC joke

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, October 28, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

**

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.

Rick _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the 
Answers Are_

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread pritch
That's what I thought - but before folks answer, need to make sure it's not 
some type of add-on in Remedy.

The folks in our NOC log into the system and go to the dashboard page, just 
like any other user.

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:25:07 AM
Subject: Re: Displaying Remedy information in a NOC

** 

Network Operations Center.  

Rick 
On Oct 28, 2011 10:18 AM, pritch  pri...@ptd.net  wrote: 


What's a NOC? 

- Original Message - 
From: Rick Cook  remedyr...@gmail.com  
To: arslist@ARSLIST.ORG 
Sent: Friday, October 28, 2011 10:10:05 AM 
Subject: Displaying Remedy information in a NOC 

** 

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.  

Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread John . Atherly
SCOM who?
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 




Tommy Morris tommy.mor...@radioshack.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
10/28/2011 10:26 AM
Please respond to
arslist@ARSLIST.ORG


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arslist@ARSLIST.ORG
cc

Subject
Re: Displaying Remedy information in a NOC






** 
SCOM 
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
john.athe...@schneider-electric.com
Sent: Friday, October 28, 2011 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC
 
** 
Who's there?
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 



Tommy Morris tommy.mor...@radioshack.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG 
10/28/2011 10:23 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Displaying Remedy information in a NOC
 








It's the first part of a NOC NOC joke

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, October 28, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

** 

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using? I 
thought that the easiest way would be to simply display the mid-tier web 
page.  Is that workable?  They want the data to be pretty much real time. 

Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Displaying Remedy information in a NOC [I]

2011-10-28 Thread Paul Nicolaides
Classification: For internal use only

Rick,

I would suggest a fully bespoke dashboard page using flashboards to 
display useful information. i.e servers per location/data center etc.




pritch pri...@ptd.net 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
28/10/2011 15:34
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Displaying Remedy information in a NOC






That's what I thought - but before folks answer, need to make sure it's 
not some type of add-on in Remedy.

The folks in our NOC log into the system and go to the dashboard page, 
just like any other user.

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:25:07 AM
Subject: Re: Displaying Remedy information in a NOC

** 

Network Operations Center.  

Rick 
On Oct 28, 2011 10:18 AM, pritch  pri...@ptd.net  wrote: 


What's a NOC? 

- Original Message - 
From: Rick Cook  remedyr...@gmail.com  
To: arslist@ARSLIST.ORG 
Sent: Friday, October 28, 2011 10:10:05 AM 
Subject: Displaying Remedy information in a NOC 

** 

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   
I thought that the easiest way would be to simply display the mid-tier web 
page.  Is that workable?  They want the data to be pretty much real time.  


Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: Displaying Remedy information in a NOC

2011-10-28 Thread Tommy Morris
Some SCOM-bag closer couldn't finish out the Ranger's season last night.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com
Sent: Friday, October 28, 2011 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

**
SCOM who?
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 703 Waterford Way, Suit 850, 
Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail


Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

10/28/2011 10:26 AM
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To

arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

cc

Subject

Re: Displaying Remedy information in a NOC







**
SCOM

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
john.athe...@schneider-electric.commailto:john.athe...@schneider-electric.com
Sent: Friday, October 28, 2011 9:26 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

**
Who's there?
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 703 Waterford Way, Suit 850, 
Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail
Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

10/28/2011 10:23 AM


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To

arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

cc

Subject

Re: Displaying Remedy information in a NOC











It's the first part of a NOC NOC joke

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, October 28, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

**

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.

Rick _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the 
Answers Are_

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Re: Displaying Remedy information in a NOC [I]

2011-10-28 Thread Tommy Morris
If you use the new Customized Home Page you can actually display a Dashboard 
and a custom forms that poll the other ITSM modules on an interval. Our NOC 
really just watches for Incidents so that makes it easier on me.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Nicolaides
Sent: Friday, October 28, 2011 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC [I]

** Classification: For internal use only

Rick,

I would suggest a fully bespoke dashboard page using flashboards to display 
useful information. i.e servers per location/data center etc.


pritch pri...@ptd.netmailto:pri...@ptd.net
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

28/10/2011 15:34
Please respond to
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG

cc

Subject

Re: Displaying Remedy information in a NOC







That's what I thought - but before folks answer, need to make sure it's not 
some type of add-on in Remedy.

The folks in our NOC log into the system and go to the dashboard page, just 
like any other user.

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:25:07 AM
Subject: Re: Displaying Remedy information in a NOC

**

Network Operations Center.

Rick
On Oct 28, 2011 10:18 AM, pritch  pri...@ptd.netmailto:pri...@ptd.net  
wrote:


What's a NOC?

- Original Message -
From: Rick Cook  remedyr...@gmail.commailto:remedyr...@gmail.com 
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

**

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.

Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Please refer to http://www.db.com/en/content/eu_disclosures.htm for additional 
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Re: Displaying Remedy information in a NOC

2011-10-28 Thread Rick Sharp
Network Operations Center

Use Flashboards...and refresh every 10-15 minutes...but what data are you 
looking to show?  SLM related or just status of Events, Requests, etc.

Sent via BlackBerry by ATT

-Original Message-
From: Tommy Morris tommy.mor...@radioshack.com
Sender:   Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
Date: Fri, 28 Oct 2011 14:26:43 
To: arslist@ARSLIST.ORG
Reply-To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

SCOM

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com
Sent: Friday, October 28, 2011 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

**
Who's there?
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 703 Waterford Way, Suit 850, 
Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail


Tommy Morris tommy.mor...@radioshack.commailto:tommy.mor...@radioshack.com
Sent by: Action Request System discussion list(ARSList) 
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10/28/2011 10:23 AM
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Re: Displaying Remedy information in a NOC







It's the first part of a NOC NOC joke

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, October 28, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying Remedy information in a NOC

What's a NOC?

- Original Message -
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, October 28, 2011 10:10:05 AM
Subject: Displaying Remedy information in a NOC

**

I have been tasked with coming up with some solutions for how to display a 
Remedy dashboard in the NOC.  What kinds of solutions are you all using?   I 
thought that the easiest way would be to simply display the mid-tier web page.  
Is that workable?  They want the data to be pretty much real time.

Rick _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the 
Answers Are_

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