Dynamic Group Updation
Hi All, We have a home grown helpdesk application with huge number of tickets. We are now introducing the dynamic group data restriction in the main helpdesk ticket form, since most of our customers require data restriction. We are introducing this at a very later stage, where we have already got millions of tickets. Can you please help us to find the best way of updating the Dynamic Group in the Tickets form for the existing tickets? We used a simple SQL update - but there is a disadvantage in that, the value is not getting recognised as a Remedy Group in the front end and it behaves as a simple number. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AW: Dynamic Group Updation
perhaps you've forgotten to put semicolons around the groupid The value in a dynamic group field should look like this ;1234; Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj Gesendet: Donnerstag, 8. Januar 2009 10:44 An: arslist@ARSLIST.ORG Betreff: Dynamic Group Updation ** Hi All, We have a home grown helpdesk application with huge number of tickets. We are now introducing the dynamic group data restriction in the main helpdesk ticket form, since most of our customers require data restriction. We are introducing this at a very later stage, where we have already got millions of tickets. Can you please help us to find the best way of updating the Dynamic Group in the Tickets form for the existing tickets? We used a simple SQL update - but there is a disadvantage in that, the value is not getting recognised as a Remedy Group in the front end and it behaves as a simple number. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Dynamic Group Updation
Yes I added it. But stil not getting recognised as a Remedy Group in the front end. ThanksRegards, Vijayalakshmi Paulraj From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Thursday, January 08, 2009 3:19 PM To: arslist@ARSLIST.ORG Subject: AW: Dynamic Group Updation perhaps you've forgotten to put semicolons around the groupid The value in a dynamic group field should look like this ;1234; Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Vijayalakshmi Paulraj Gesendet: Donnerstag, 8. Januar 2009 10:44 An: arslist@ARSLIST.ORG Betreff: Dynamic Group Updation ** Hi All, We have a home grown helpdesk application with huge number of tickets. We are now introducing the dynamic group data restriction in the main helpdesk ticket form, since most of our customers require data restriction. We are introducing this at a very later stage, where we have already got millions of tickets. Can you please help us to find the best way of updating the Dynamic Group in the Tickets form for the existing tickets? We used a simple SQL update - but there is a disadvantage in that, the value is not getting recognised as a Remedy Group in the front end and it behaves as a simple number. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
