Right. I disabled external auth before removing the Demo password. The cause: Min API Level. It was set to version 7 in the Admin Tool. I cleared it and restarted the services, then it worked. I wish BMC would address this issue of installers and the API level. EIE 7 is a version 7 application and should use the version 7 API. If they must use old API's to install new applications then at least display an accurate error message. BMC makes all the software involved: ARS, API, EIE. Their installation programs should test to see if the login error is due to Min API Level and report it to the installer. At the very least they could compile a [very] tiny v7 API console application that uses the v7 API to report back to the installer the Min API Level. Stephen
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, August 01, 2007 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: EIE 7.0.1 p5 Install ** When you removed the Demo password the system will try to authenicate with the AD you must have a Demo password. -----Original Message----- From: Heider, Stephen <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 1 Aug 2007 3:40 pm Subject: EIE 7.0.1 p5 Install List, I am trying to install EIE 7.0.1 patch 5 and the installation program can not authenticate any Remedy user. I also tried removing the password for Demo. I disabled all external authentication (it was using LDAP) and restarted the services. No other ARS applications are installed, other than those that come with the base ARS Server package. Any ideas? Stephen Windows Server 2003 ARS 7.0.1 p3, using Port Mapper SQL Server 2005 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" ________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com?ncid=AOLAOF00020000000437> . __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
