Ok, just talked to my customer and we decided to go with a multiple
variable bar chart. Each variable showing a count of the records that
match the grouping in question
One Week
One Month
2 Months
Older
as an example, and we will be able to build the chart to satisfy his
needsthanks for the suggestions, as always, the list is the best place
to collaborate :)
On Fri, Apr 5, 2013 at 8:08 AM, Reiser, John J wrote:
> **
>
> LJ,
>
> Off the top of my head I think you need to “Start today” and use the
> History feature of Flashboards data collection.
>
> I’m sure there are ways to make the calculation on old tickets and store
> the 1 day, 1 week , 1 month data but since Time is a moving thing you
> would need to recalculate every day to keep current.
>
> II haven’t touched Flashboards for a few years but I have almost the same
> requirement to put in place this year.
>
> When I get started on it I’ll look for your progress as a guide ;^>
>
> ** **
>
> Thank you,
>
> ---
> John J. Reiser
> Remedy Developer/Administrator
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Friday, April 05, 2013 9:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Flashboard: Aged Tickets
>
> ** **
>
> **
>
> ARS 7.5
>
> ** **
>
> With all of my varied experiences in Remedy, Flashboards are NOT something
> that I have ever needed to build or use...so I go to the community for help.
>
>
> ** **
>
> I have the need to build an 'aged tickets' report, showing something
> relatively simple like counts of tickets that are 1 week old, 1 month old,
> older, that sort of thing...probably in a bar graph...but can't seem to get
> it to display things in the manner that I expect, so I was hoping that
> someone with more hands on experience might be able/willing to help.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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