Re: Email Notifications not populating filed information
We are using HTML templates. We have used Request ID field in these templates and I have verified on both the machines there is no difference in all the templates. Surprisingly it is not working for few Users on Test machine. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
Are you using a template or including fields in the notification? The Request ID could be missing on test but selected on dev. FYI Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas Sent: Monday, August 31, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Email Notifications not populating filed information ** Any advice please. On Fri, Aug 28, 2009 at 2:56 PM, Sreenivas mailto:sreko...@gmail.com>> wrote: Hi John, Request ID and other fields has permissions(Public-Read, IM-Write). The User who creates a record has IM and even Administrator access in the User profile. On submission of this record an email should send to either this user mail or an external mail. But both the Users are failing to receive this record information. But surprisingly When I supply my email ID am able to see the same record. :) We haven't used Assignee Group(ID 112) field at all in our forms. Why it is working in development machine and not in Test machine. As I earlier stated Operating Systems are different, do we have to consider any other factors. Please let me know any solution. Thanks, Sreeni _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
Any advice please. On Fri, Aug 28, 2009 at 2:56 PM, Sreenivas wrote: > Hi John, > > Request ID and other fields has permissions(Public-Read, IM-Write). The > User who creates a record has IM and even Administrator access in the User > profile. On submission of this record an email should send to either this > user mail or an external mail. But both the Users are failing to receive > this record information. But surprisingly When I supply my email ID am able > to see the same record. :) > > We haven't used Assignee Group(ID 112) field at all in our forms. Why it is > working in development machine and not in Test machine. As I earlier stated > Operating Systems are different, do we have to consider any other factors. > > Please let me know any solution. > > Thanks, > Sreeni > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
Hi John, Request ID and other fields has permissions(Public-Read, IM-Write). The User who creates a record has IM and even Administrator access in the User profile. On submission of this record an email should send to either this user mail or an external mail. But both the Users are failing to receive this record information. But surprisingly When I supply my email ID am able to see the same record. :) We haven't used Assignee Group(ID 112) field at all in our forms. Why it is working in development machine and not in Test machine. As I earlier stated Operating Systems are different, do we have to consider any other factors. Please let me know any solution. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
Sreenivas, Going off of what Doug has stated and your answers here I would suggest you check to see if the Users who do NOT get the information have the correct permission to the Request_ID field or an Assignee Group field (ID 112). If the Request_ID field is not viable by the public or a group in the users group list you will not see any data in an email Notification. Likewise the Assignee Group field will restrict who sees data by the group ID(s) listed in the field. HTH, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas Sent: Thursday, August 27, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Re: Email Notifications not populating filed information ** Please find the details below for your Qs. In each filter notification we are sending selected fields, not all the fields. When the mail is sent correctly, all of the fields are sent to some of the users? Yes. when the mail sent correctly , the selected fields are populated for some users. When the fields are not sent, are ALL the fields missing or just some of the fields? All the fields are failed to populate. Which fields are sent correctly and which fields are not? All(Selected fields in the filter notify) are failed for some users Isolate a user who receives good mail and one who receives bad. Alignment is not correct and not populating the data for each field. One column to display the Field Name, other column to display data. All field names are displaying as it is static data. Are their group memberships absolutely identical? Irrespective of the group sending notifications by entering email id and hitting a button to notify the customer. Is one or the other assigned to a role on the ticket that generates the mail? Submitter? Assignee? A member of a group in the Assignee Groups field? same as above Basically some users are getting correct notification and others are failing to get. Strange One. :( Thanks for your valuble suggestions... :) Thanks, Sreeni _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
Please find the details below for your Qs. In each filter notification we are sending selected fields, not all the fields. When the mail is sent correctly, all of the fields are sent to some of the users? Yes. when the mail sent correctly , the selected fields are populated for some users. When the fields are not sent, are ALL the fields missing or just some of the fields? All the fields are failed to populate. Which fields are sent correctly and which fields are not? All(Selected fields in the filter notify) are failed for some users Isolate a user who receives good mail and one who receives bad. Alignment is not correct and not populating the data for each field. One column to display the Field Name, other column to display data. All field names are displaying as it is static data. Are their group memberships absolutely identical? Irrespective of the group sending notifications by entering email id and hitting a button to notify the customer. Is one or the other assigned to a role on the ticket that generates the mail? Submitter? Assignee? A member of a group in the Assignee Groups field? same as above Basically some users are getting correct notification and others are failing to get. Strange One. :( Thanks for your valuble suggestions... :) Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
** Sreeni,Well, if it works in one place and not in the other, there must be something different between the two, right? And if, in the imperfect case, it works for some users but not for some others, there must be something different between those user accounts, or, perhaps, with the roles those accounts have for the specific ticket that sends the mail.When the mail is sent correctly, all of the fields are sent to some of the users?When the fields are not sent, are ALL the fields missing or just some of the fields? Which fields are sent correctly and which fields are not?Isolate a user who receives good mail and one who receives bad. Are their group memberships absolutely identical? Is one or the other assigned to a role on the ticket that generates the mail? Submitter? Assignee? A member of a group in the Assignee Groups field?Let us knowDougOn Aug 26, 2009, at 10:18 AM, Sreenivas wrote:** Thanks Doug for your reply. We have couple of HTML templates for certain events. All the fields involved in notification are having public permission. It is working fine on development machine for both Remedy user profiles and external users. Problem with pre-production box. Environment: ARS 5.1.2 patch1313 Oracle 9.2.0.6 Development OS: Sun Solaris 5.9 Pre-Production OS: HP U 9000/899 Is there any problem with Operating System. Do I have to configure any thing. I have verified EmailDaemon.properties file on both the machines. Both are having similar properites. Any advice could be helpful. Thanks, Sreeni _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Email Notifications not populating filed information
Thanks Doug for your reply. We have couple of HTML templates for certain events. All the fields involved in notification are having public permission. It is working fine on development machine for both Remedy user profiles and external users. Problem with pre-production box. Environment: ARS 5.1.2 patch1313 Oracle 9.2.0.6 *Development OS: Sun Solaris 5.9* *Pre-Production OS: HP U 9000/899* ** Is there any problem with Operating System. Do I have to configure any thing. I have verified EmailDaemon.properties file on both the machines. Both are having similar properites. Any advice could be helpful. Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Email Notifications not populating filed information
Sreenivas This is almost certainly due to field permissions. If you are sending to a Remedy login name, a group or an email address in the User form Remedy can figure out the recipients permission for the fields involved. If you are sending to any other email address the email engine will use only those fields with Public permission. The easy fix is to make most of the fields on your form public, but of course that depends on the sensitivity of the data in those fields. Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Aug 26, 2009, at 4:58 AM, Sreenivas wrote: ** Hi All, We have used email templates to populate certain fields for certain events on a form. For some users getting the field information and some uers are getting blank data. This is happening only on pre- production box, but working fine on development machine. Advance thanks for your advices. Env: ARS 5.1 Oracle 9i SUN Solaris Thanks, Sreeni _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Email Notifications not populating filed information
Hi All, We have used email templates to populate certain fields for certain events on a form. For some users getting the field information and some uers are getting blank data. This is happening only on pre-production box, but working fine on development machine. Advance thanks for your advices. Env: ARS 5.1 Oracle 9i SUN Solaris Thanks, Sreeni ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
