Re: Enable guest users to interact with an AR application inside corporation network
Hi Bryan, Sending an email is an interesting ideal, but I'm not really follow the Submit tag. Is it something user would need to click on has to type in reply email? Thanks, Andrew On Fri, Jul 17, 2009 at 11:49 AM, B A a.g.bryan...@gmail.com wrote: ** This looks like an ideal case to use bmc email engine. Let the users send an email with Submit tag and email engine will take care of making necessary updates. Only that the guest user should have write permisisons to the form. a.b.bryan.14 On 7/18/09, Andrew Fremont andrewfrem...@gmail.com wrote: ** Hi, Our AR server for an internal application is in the corporation network which is only accessible to users inside company network. And for the security reasons, this AR server must be in the protected network. 1.We're considering to send out and email with URL to guest users who do not have registry entries in AR User form. 2.Guest users then could response by: a. Open the form via the URL b Fill in information and submit the entry The challenge is how to expose the necessary UI/forms to these guest users. Any suggestion? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable guest users to interact with an AR application inside corporation network
Andrew, You could use the Requester Console for guest users. Just send the URL for the Requester Console. Or as a.b.bryan.14 suggested, the sending emails to the email engine will parse emails and create tickets for them. You must have the incoming mailbox configured. The submit tag is just the Action that the email is requesting... it could also be Query (see line 5). Below is a partial sample of how the email can look (must contain all your required fields). Schema: HPD:IncidentInterface_Create Server: remedy.server.name.net Login: name Password: password Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full # z1D_Action !100076!: CREATE Contact Company* !100082!: company Last Name* !100018!: lname Company*+ !11!: company First Name* !100019!: fname Service Type !100099!: User Service Restoration # Values: User Service Restoration, User Service Request, #Infrastructure Restoration, Infrastructure Event Details !100151!: details Priority !100164!: # Values: Critical, High, Medium, Low Status ! 7!: New # Values: New, Assigned, In Progress, Pending, Resolved, #Closed, Cancelled Resolution Product Categorization Tier 2 !103892!: Resolution Product Categorization Tier 1 !103891!: Resolution Product Categorization Tier 3 !103893!: Weight !100169!: Impact* !100163!: 4-Minor/Localized Support Company* !100251!: company Urgency* !100162!: 4-Low Support Organization* !100014!: suporg Site Group ! 20007!: Description !10!: description Assigned Group*+ !100217!: group Site+ ! 26001!: site Hope this helps, Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrew Fremont Sent: Thursday, July 23, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Enable guest users to interact with an AR application inside corporation network ** Hi Bryan, Sending an email is an interesting ideal, but I'm not really follow the Submit tag. Is it something user would need to click on has to type in reply email? Thanks, Andrew On Fri, Jul 17, 2009 at 11:49 AM, B A a.g.bryan...@gmail.commailto:a.g.bryan...@gmail.com wrote: ** This looks like an ideal case to use bmc email engine. Let the users send an email with Submit tag and email engine will take care of making necessary updates. Only that the guest user should have write permisisons to the form. a.b.bryan.14 On 7/18/09, Andrew Fremont andrewfrem...@gmail.commailto:andrewfrem...@gmail.com wrote: ** Hi, Our AR server for an internal application is in the corporation network which is only accessible to users inside company network. And for the security reasons, this AR server must be in the protected network. 1.We're considering to send out and email with URL to guest users who do not have registry entries in AR User form. 2.Guest users then could response by: a. Open the form via the URL b Fill in information and submit the entry The challenge is how to expose the necessary UI/forms to these guest users. Any suggestion? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable guest users to interact with an AR application inside corporation network
Kinetic Request -- is ideally suited for this. Here is an example page: (yes - it is Kinetic Request itself) http://www.kineticdata.com/AboutUs/RequestInformation.html ( The above: looks nothing like Remedy Looks like our normal web site Is powered by Kinetic Request -- which runs on ARS see: http://tinyurl.com/nb78aa ) So - the point: You can have secure / nice looking / simple interfaces / that are natural to the user -- yet leverage all the power of ARS for handling the request once it is submitted. -John On Jul 17, 2009, at 1:45 PM, Andrew Fremont wrote: ** Hi, Our AR server for an internal application is in the corporation network which is only accessible to users inside company network. And for the security reasons, this AR server must be in the protected network. 1.We're considering to send out and email with URL to guest users who do not have registry entries in AR User form. 2.Guest users then could response by: a. Open the form via the URL b Fill in information and submit the entry The challenge is how to expose the necessary UI/forms to these guest users. Any suggestion? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Enable guest users to interact with an AR application inside corporation network
Hi, Our AR server for an internal application is in the corporation network which is only accessible to users inside company network. And for the security reasons, this AR server must be in the protected network. 1.We're considering to send out and email with URL to guest users who do not have registry entries in AR User form. 2.Guest users then could response by: a. Open the form via the URL b Fill in information and submit the entry The challenge is how to expose the necessary UI/forms to these guest users. Any suggestion? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Enable guest users to interact with an AR application inside corporation network
This looks like an ideal case to use bmc email engine. Let the users send an email with Submit tag and email engine will take care of making necessary updates. Only that the guest user should have write permisisons to the form. a.b.bryan.14 On 7/18/09, Andrew Fremont andrewfrem...@gmail.com wrote: ** Hi, Our AR server for an internal application is in the corporation network which is only accessible to users inside company network. And for the security reasons, this AR server must be in the protected network. 1.We're considering to send out and email with URL to guest users who do not have registry entries in AR User form. 2.Guest users then could response by: a. Open the form via the URL b Fill in information and submit the entry The challenge is how to expose the necessary UI/forms to these guest users. Any suggestion? Thanks Andrew -- ARS 7.0.1 P005 MS SQL 2005 MT- 7.1 P006 Microsoft IIS ServletExec/5.0p06 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
