Re: Error during processing : ARERR [9241] Cannot create report directory
Hi Simon, Alternatively you can also check below: 1. In Midtier Configuration Tool->Report Settings->Working directory: Abosolute path: /ARSystemInstallDir/midtier/reports (Installation user must have Read/Write access to directory) 2. Check and update midtier web.xml file (/ARSystem/midtier/WEB-INF): WORKING_FOLDER_ACCESS_ONLY false -- Regards, Ganesh Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: itsm.support [mailto:itsm.supp...@vyomlabs.com] Sent: Wednesday, June 19, 2013 12:26 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Error during processing : ARERR [9241] Cannot create report directory Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:- Please check and correct the "Reporting Working Directory" from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Error during processing : ARERR [9241] Cannot create report directory
Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:- Please check and correct the "Reporting Working Directory" from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Error during processing : ARERR [9241] Cannot create report directory
Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
