ARSlisters, sorry for the lateness of this posting. It turned out I was somewhat ignorant on this one - I misread the fact that ARSystem is designed for the notify action to be able to send email to members of a Group but NOT members of a Support Group, which is what I was trying to do. (I know that ServiceDesk uses the notification process to send email to Support Group members) Colin
ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] ________________________________ From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 09, 2007 4:46 PM To: ARS Discussion List Cc: Chapman, Colin Subject: RE: How to send email notification to a Group ? Any errors in your Email logs??? Look up the AR Email Error Log form.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chapman, Colin Sent: Wednesday, May 09, 2007 4:41 PM To: arslist@ARSLIST.ORG Subject: How to send email notification to a Group ? ** Hi Listers, I thought this would be easy, but I cannot figure out the problem. I want my escalation filter to send a Notify email to $Assigned Group$ but no emails go out. I have checked lots of settings, error logs, archives, KB, guides etc. but no luck. Originally I had Mecanism Email, and changed that to User Default. I am not using templates or include fields. I have checked permisions of the group members, and their Default Notification settings The test group I am using only has two members. Any ideas ? TIV Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
