>
> Yes you can do it with active link set field action on when submission of
> ticket if the status of the ticket is urent/high or the user is a VIP
>
$PROCESS$ @@ : D:\Telalert\Telalert.exr -g "$Group Name$" -m "detials"
the group name value should be the configuration file of telalert s/w
hope this helps you
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: 12 July 2012 5:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: TelAlert
Telamon was purchased by one company that was subsequently purchased by
another company. It is now owned by MIR3.
Dave
On Jul 11, 2012, at 5:04 PM, "Longwing, LJ CTR MDA/IC" <
lj.longwing@mda.mil> wrote:
> I seem to remember that TelAlert belonged to Telamon which this
> article seems to support
>
> http://findarticles.com/p/articles/mi_m0EIN/is_1998_Dec_7/ai_53358513/
>
> but I can't seem to find any information for TelAlert on telamon.com...so
I have no clue
>
> Paging is really more of 'texting' these days anyway as technology has
> evolved...I can't tell you the last time I saw someone carrying around
> a pager. And there are plenty of utilities available on the internet
> to be able to send and receive textingthe only thing needed on the
> reply is a command line tool that logs into Remedy and makes the
> update in the proper placewouldn't be hard to write :)
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Wednesday, July 11, 2012 2:47 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> That’s good too know.. Are they still around?
>
> I recall once even coming across a 'free' java based utility that did
paging, I do not recall where I found it, but it worked pretty good for
sending pages to standard pagers. I do not recall if it could receive any..
> It was more like an open source java script from what I recall..
>
> Joe
>
> -Original Message-
> From: Longwing, LJ CTR MDA/IC
> Sent: Wednesday, July 11, 2012 8:45 AM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> Many moons ago I used TelAlert with two way pagers and updated the Work
Log of help desk tickets with the use of a command line tool provided by
telalert (if I remember correctly at least) that allowed for such an update
into Remedy...if not provided by telalert, it may have even been an ESP
tool of the daybut I know for a fact that TelAlert allows for two way
communications of SOME sort with pagers going back around a decade.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Tuesday, July 10, 2012 3:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> I have used EtherPage more than TelAlert, but to the best of my
knowledge, they are both one way communication systems that do not know
what to do with incoming communication..
>
> You could try to handle incoming communication through email, wherein you
could set up an Incoming Mailbox on your Email Engine, and instruct field
personnel to use that email for sending responses..
>
> Joe
>
> -Original Message-
> From: Shellman, David
> Sent: Tuesday, July 10, 2012 11:04 AM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: TelAlert
>
> Salehjee
>
> We do use TelAlert to alert for critical issues. However it is with our
homegrown app and not ITSM. We also only use one way messaging.
>
> Sorry I can't be of more help with your question.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Salehjee Ahmed
> Sent: Monday, July 09, 2012 8:31 PM
> To: arslist@ARSLIST.ORG
> Subject: TelAlert
>
> Hi
>
> I am trying integrate telalert with ITSM 7.6.x for critical incidents. I
would like to know if anyone has successfully done it for group paging and
also for 2 way paging.
>
> Thanks and I would really appreciate your reply.
>
> Salehjee Ahmed.
>
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