Filter: HPD:INC:ChkStatusRule_115_E
Hi: can someone help me understand what this filter is for in the Incident Management module. I am trying to figure how I can ensure a a closed ticket is not modified. I thought Incident Mgmt 7.0 had already a filter which does that. But it doesn't seem to be working. Form: HPD:Help Desk Execute On: Submit, Modify RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ ) Error: You cannot submit or modify the incident status from """$z1D Char26$""" to """$Status$"" Thanks ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Filter: HPD:INC:ChkStatusRule_115_E
It is preceded by the filter HPD:INC:ChkStatusRuleRead_110 which looks up valid status transitions is the form SYS:Status Transition Lookup. If you run some tests and filter logs against an Incident you will see how the first filter finds the matching transition (i.e. from "Assigned" to "New") and populates z1D Char01. That triggers the filter in question (115) to throw the error message. Here's a report of what came out of the box for incident. Any matches would trigger the error message. >From Status Int : 1 To Status Int : 0 >From Status Int : 2 To Status Int : 0 >From Status Int : 3 To Status Int : 0 >From Status Int : 4 To Status Int : 0 >From Status Int : 5 To Status Int : 0 >From Status Int : 5 To Status Int : 1 >From Status Int : 5 To Status Int : 2 >From Status Int : 5 To Status Int : 3 >From Status Int : 5 To Status Int : 4 >From Status Int : 5 To Status Int : 6 >From Status Int : 6 To Status Int : 0 >From Status Int : 6 To Status Int : 1 >From Status Int : 6 To Status Int : 2 >From Status Int : 6 To Status Int : 3 >From Status Int : 6 To Status Int : 4 >From Status Int : 6 To Status Int : 5 >From Status Int : To Status Int : 0 Total: 17 This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, November 27, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Filter: HPD:INC:ChkStatusRule_115_E Hi: can someone help me understand what this filter is for in the Incident Management module. I am trying to figure how I can ensure a a closed ticket is not modified. I thought Incident Mgmt 7.0 had already a filter which does that. But it doesn't seem to be working. Form: HPD:Help Desk Execute On: Submit, Modify RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ ) Error: You cannot submit or modify the incident status from """$z1D Char26$""" to """$Status$"" Thanks ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Filter: HPD:INC:ChkStatusRule_115_E
Sorry. It looks up _INVALID_ Status transitions. This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Tuesday, November 27, 2007 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Filter: HPD:INC:ChkStatusRule_115_E It is preceded by the filter HPD:INC:ChkStatusRuleRead_110 which looks up valid status transitions is the form SYS:Status Transition Lookup. If you run some tests and filter logs against an Incident you will see how the first filter finds the matching transition (i.e. from "Assigned" to "New") and populates z1D Char01. That triggers the filter in question (115) to throw the error message. Here's a report of what came out of the box for incident. Any matches would trigger the error message. >From Status Int : 1 To Status Int : 0 >From Status Int : 2 To Status Int : 0 >From Status Int : 3 To Status Int : 0 >From Status Int : 4 To Status Int : 0 >From Status Int : 5 To Status Int : 0 >From Status Int : 5 To Status Int : 1 >From Status Int : 5 To Status Int : 2 >From Status Int : 5 To Status Int : 3 >From Status Int : 5 To Status Int : 4 >From Status Int : 5 To Status Int : 6 >From Status Int : 6 To Status Int : 0 >From Status Int : 6 To Status Int : 1 >From Status Int : 6 To Status Int : 2 >From Status Int : 6 To Status Int : 3 >From Status Int : 6 To Status Int : 4 >From Status Int : 6 To Status Int : 5 >From Status Int : To Status Int : 0 Total: 17 This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, November 27, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Filter: HPD:INC:ChkStatusRule_115_E Hi: can someone help me understand what this filter is for in the Incident Management module. I am trying to figure how I can ensure a a closed ticket is not modified. I thought Incident Mgmt 7.0 had already a filter which does that. But it doesn't seem to be working. Form: HPD:Help Desk Execute On: Submit, Modify RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ ) Error: You cannot submit or modify the incident status from """$z1D Char26$""" to """$Status$"" Thanks ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Filter: HPD:INC:ChkStatusRule_115_E
Check related to roles's filters like incident owner.Not every one can modify the ticket only owner can modify the ticket after closed. On Nov 27, 2007 8:54 AM, Danaceau, Chris <[EMAIL PROTECTED]> wrote: > Sorry. It looks up _INVALID_ Status transitions. > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris > Sent: Tuesday, November 27, 2007 8:51 AM > To: arslist@ARSLIST.ORG > Subject: Re: Filter: HPD:INC:ChkStatusRule_115_E > > It is preceded by the filter HPD:INC:ChkStatusRuleRead_110 which looks > up valid status transitions is the form SYS:Status Transition Lookup. > If you run some tests and filter logs against an Incident you will see > how the first filter finds the matching transition (i.e. from "Assigned" > to "New") and populates z1D Char01. That triggers the filter in > question (115) to throw the error message. > > Here's a report of what came out of the box for incident. Any matches > would trigger the error message. > > > From Status Int : 1 > To Status Int : 0 > > From Status Int : 2 > To Status Int : 0 > > From Status Int : 3 > To Status Int : 0 > > From Status Int : 4 > To Status Int : 0 > > From Status Int : 5 > To Status Int : 0 > > From Status Int : 5 > To Status Int : 1 > > From Status Int : 5 > To Status Int : 2 > > From Status Int : 5 > To Status Int : 3 > > From Status Int : 5 > To Status Int : 4 > > From Status Int : 5 > To Status Int : 6 > > From Status Int : 6 > To Status Int : 0 > > From Status Int : 6 > To Status Int : 1 > > From Status Int : 6 > To Status Int : 2 > > From Status Int : 6 > To Status Int : 3 > > From Status Int : 6 > To Status Int : 4 > > From Status Int : 6 > To Status Int : 5 > > From Status Int : > To Status Int : 0 > > Total: 17 > > > This e-mail and its attachments are confidential and solely for the > intended addressee(s). Do not share or use them without Fannie Mae's > approval. If received in error, contact the sender and delete them. > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ravi > Sent: Tuesday, November 27, 2007 7:29 AM > To: arslist@ARSLIST.ORG > Subject: Filter: HPD:INC:ChkStatusRule_115_E > > Hi: can someone help me understand what this filter is for in the > Incident Management module. I am trying to figure how I can ensure a a > closed ticket is not modified. I thought Incident Mgmt 7.0 had already a > filter which does that. But it doesn't seem to be working. > > Form: HPD:Help Desk > Execute On: Submit, Modify > RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ ) > Error: You cannot submit or modify the incident status from """$z1D > Char26$""" to """$Status$"" > > Thanks > ravi > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
