Hi all, I just want to throw this question out to everyone. We recently reinstalled our Mid-Tier 6.3 and some people are able to access the web URL and perform tasks on the Incident form but others are getting the errors we were having prior to the re-install. For some other clients, merely flushing their browser cache solved the problem but majority of our clients appear to be proxy server caching and keeps receiving the errors. To those who were having problems, the issue was solved by them having to refresh their proxy server cache (after flushing their browser cache did not work for them.)
But then we are managing about 2500+ client users and we can't keep calling everyone and telling them they need to refresh their proxy server cache if flushing browser cache doesn't work for their problem to go away. So I was wondering if there is any way from the Mid-Tier to force the proxy server cache (whatever proxy cache system they have) to refresh either every time it gets hit / one time during their first access of the day / refresh when there is change in the file's last modified date or something along those lines. Is there any provision either in the Mid-Tier config files or from the Remedy Configuration Tool or a code that you add on the Mid-Tier files that would signal the proxy server to refresh the Mid-Tier files that have been cached without having to do the refresh/clear from the client's proxy server cache? Any input would really help. TIA. Elinore _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
