You still have to pass the Phone Number to NTE:SYS-NT Process Control and update the filters that do the find and replace of #Phone Number# with the field's data.
Try turning on filter logging and watch an email go through the whole process. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Thursday, April 04, 2013 6:54 AM To: arslist@ARSLIST.ORG Subject: SYS:Form Field Selection Form ** ARS & ITSM 8.1 (Full ITSM) Windows 2008 SP2 Oracle 11g In an effort to add Incident & Task fields to SYS:Notification Messages, I created a SYS:Form Field Selection record, selecting the needed fields. In the SYS:Notification Messages record, I was able to use the menu and select the fields to include in a message. When the email notification is sent, the new fields show as the #Phone Number# not the field content. Ideas? Thank you, Sandra Hennigan Remedy Developer _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
