Group corruption problem after ARS7.1 patch2 & SLM installation

2008-05-12 Thread Prashant Patil 
Dear All,

Config:
OS - Solaris10
DB - Oracle 10gR2
ARS 7.1 patch002
ServiceDesk 7.0.02


I am facing problems with "Administartor" and "Sub Administrator" Remedy
groups. Whenever I login with Demo or appadmin I am receiving error:

Error generating application list field content. (ARERR 1900)

The system is basically unable to generate an application list for this
user.

If "Administrator" group permission is removed for Demo then not receiving
any error, but I dont see any links on homepage either. The same is
happening with appadmin user. I have to explicitly find & open the required
app config forms

If I create a new fixed user and give Administrator or Sub Administrator
group permissions to it then on login I am getting same error. I suppose
these groups have got corrupted!!!

The last change done on the system was installation of ARS 7.1 patch 002 and
then SLM 7.0.03.


Appreciate any help as I am facing problems with the superuser.

Regards,
Prashant

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Re: Group corruption problem after ARS7.1 patch2 & SLM installation

2008-05-12 Thread Jeff Maher 
 

Is there anything in arerror.log when the server starts up?

 

We had an issue with SLM where one of the patches added a 'French' view to
SLM:PenaltyRewards, and that caused problems until the view was deleted,
including the error you are seeing when generating the application list on
the home page.

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Prashant Patil
Sent: Monday, May 12, 2008 7:23 AM
To: arslist@ARSLIST.ORG
Subject: Group corruption problem after ARS7.1 patch2 & SLM installation

 

** Dear All,

Config:
OS - Solaris10
DB - Oracle 10gR2
ARS 7.1 patch002
ServiceDesk 7.0.02



I am facing problems with "Administartor" and "Sub Administrator" Remedy
groups. Whenever I login with Demo or appadmin I am receiving error:

 

Error generating application list field content. (ARERR 1900)

 

The system is basically unable to generate an application list for this
user.

 

If "Administrator" group permission is removed for Demo then not receiving
any error, but I dont see any links on homepage either. The same is
happening with appadmin user. I have to explicitly find & open the required
app config forms

 

If I create a new fixed user and give Administrator or Sub Administrator
group permissions to it then on login I am getting same error. I suppose
these groups have got corrupted!!!

 

The last change done on the system was installation of ARS 7.1 patch 002 and
then SLM 7.0.03.

 

 

Appreciate any help as I am facing problems with the superuser.


Regards,
Prashant

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html___ 


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Re: Group corruption problem after ARS7.1 patch2 & SLM installation

2008-05-12 Thread Ramy S. Ayoub 
Parshant ,

Check the URL below you will find the solution for your issue

http://www.javasystemsolutions.com/documentation/thirdparty/ErrorMessages-7.0.pdf

Regards,
Ramy
On Mon, May 12, 2008 at 3:57 PM, Jeff Maher <[EMAIL PROTECTED]> wrote:

> **
>
>
>
> Is there anything in arerror.log when the server starts up?
>
>
>
> We had an issue with SLM where one of the patches added a 'French' view to
> SLM:PenaltyRewards, and that caused problems until the view was deleted,
> including the error you are seeing when generating the application list on
> the home page.
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Prashant Patil
> *Sent:* Monday, May 12, 2008 7:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Group corruption problem after ARS7.1 patch2 & SLM installation
>
>
>
> ** Dear All,
>
> Config:
> OS - Solaris10
> DB - Oracle 10gR2
> ARS 7.1 patch002
> ServiceDesk 7.0.02
>
>  I am facing problems with "Administartor" and "Sub Administrator" Remedy
> groups. Whenever I login with Demo or appadmin I am receiving error:
>
>
>
> Error generating application list field content. (ARERR 1900)
>
>
>
> The system is basically unable to generate an application list for this
> user.
>
>
>
> If "Administrator" group permission is removed for Demo then not receiving
> any error, but I dont see any links on homepage either. The same is
> happening with appadmin user. I have to explicitly find & open the required
> app config forms
>
>
>
> If I create a new fixed user and give Administrator or Sub Administrator
> group permissions to it then on login I am getting same error. I suppose
> these groups have got corrupted!!!
>
>
>
> The last change done on the system was installation of ARS 7.1 patch 002
> and then SLM 7.0.03.
>
>
>
>
>
> Appreciate any help as I am facing problems with the superuser.
>
>
> Regards,
> Prashant
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Group corruption problem after ARS7.1 patch2 & SLM installation

2008-05-13 Thread ITSM Support 

Prashant Patil wrote:

** Dear All,

Config:
OS - Solaris10
DB - Oracle 10gR2
ARS 7.1 patch002
ServiceDesk 7.0.02


I am facing problems with "Administartor" and "Sub Administrator" 
Remedy groups. Whenever I login with Demo or appadmin I am receiving 
error:
 
Error generating application list field content. (ARERR 1900)
 
The system is basically unable to generate an application list for 
this user.
 
If "Administrator" group permission is removed for Demo then not 
receiving any error, but I dont see any links on homepage either. The 
same is happening with appadmin user. I have to explicitly find & open 
the required app config forms
 
If I create a new fixed user and give Administrator or Sub 
Administrator group permissions to it then on login I am getting same 
error. I suppose these groups have got corrupted!!!
 
The last change done on the system was installation of ARS 7.1 patch 
002 and then SLM 7.0.03. 
 
 
Appreciate any help as I am facing problems with the superuser.


Regards,
Prashant

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 

   Hi,Prashant,
  The problem may be in your server settings.Go to  Server 
Information--Configuration  in User tool, 
  check the server settings there for Default Home Page.
 
  Hope this helps
 
  Regards.

  *Sandeep & Mahendra.

   Vyom Labs Pvt. Ltd.
   An ISO 2 certified company.
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
   Web : www.vyomlabs.com*_*  *_

 


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Re: Group corruption problem after ARS7.1 patch2 & SLM installation

2008-05-13 Thread ITSM Support 

Hi Prashant,

The problem is with your server settings.

Go to  Server Information->Configuration  in User tool, check the server 
settings for Default Home Page. This field should be set to "Home Page" 
from the drop down menu. Also, verify the syntax 
. in character field (ID 1576).


Hope this helps

Regards.
Mahendra.
Vyom Labs Pvt. Ltd.
An ISO 2 certified company.
Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
Web : www.vyomlabs.com

Prashant Patil wrote:

** Dear All,

Config:
OS - Solaris10
DB - Oracle 10gR2
ARS 7.1 patch002
ServiceDesk 7.0.02


I am facing problems with "Administartor" and "Sub Administrator" 
Remedy groups. Whenever I login with Demo or appadmin I am receiving 
error:
 
Error generating application list field content. (ARERR 1900)
 
The system is basically unable to generate an application list for 
this user.
 
If "Administrator" group permission is removed for Demo then not 
receiving any error, but I dont see any links on homepage either. The 
same is happening with appadmin user. I have to explicitly find & open 
the required app config forms
 
If I create a new fixed user and give Administrator or Sub 
Administrator group permissions to it then on login I am getting same 
error. I suppose these groups have got corrupted!!!
 
The last change done on the system was installation of ARS 7.1 patch 
002 and then SLM 7.0.03. 
 
 
Appreciate any help as I am facing problems with the superuser.


Regards,
Prashant

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" 
html___ 
  


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