Hi All - Since upgrading to 18.08 (from 8.1.02) we have seen some strange behavior in a couple places.
First, we have a custom people form for our profiles. On the form, we have two display only fields that correspond to the User form fields of Group List (104) and Computed Grp List (119). We have an active link that runs (on Display) if the profile is a Support profile (indicating the person should have a corresponding User record.) If so, a set fields is run: Set Fields: Form User; Qualification: 'Login Name'=$Login ID$; No matches set fields to Null, Multiple, Use first matching. Set: Computed Grp List <- $Computed Grp List$ Group List from User form <- $Group List$ In 8.1.02 both these group list and computed group list would expand to the group names. In 18.08.00 the behavior I am seeing is the Group List from User form will get expanded, while the Computed Group List still just shows numbers: [cid:image001.png@01D517D4.86FFE300] Group List from User form: ALL TST TST-GROUP APP-Group-Mgr APP-CM-Shared APP-CM-CustApprover Computed Group List: 61481;61480;21505;75; For example, the same user has the following group list in the User form: [cid:image002.png@01D517D4.86FFE300] Group List: ALL TST TST-GROUP APP-Group-Mgr APP-CM-Shared APP-CM-CustApprover Computed Group List: APP-Management; APP-Support; AI Arsystem The next issue I have been seeing is with Computed Group Definition. Again, we have a display only form that allows us to manage groups, for example, create groups, inactivate groups, rename groups, etc. which has workflow that goes out and updates all the necessary forms when updating groups. It updates the Group form, as well as some custom forms we have, and some other OOTB forms related to groups. We have an active link, that will pull the Group Definition from the Group form into a display only field when looking at computed group. The display only field (Computed Group Definition (119)) is a copy of Computed Group Definition on Group. Again, it uses a set fields action: Set Fields: Form Group; Qualification: 'Group Name' = $Current Group Name$; No matches: Display No Match; Multiple Matches: Use first Matching. Set: Computed Group Definition <- $Computed Group Definition$ In 8.1.02, the definition on our Group updater form will be human readable. On 18.08, the field shows up as the internal representation. For example, from 18.08: [cid:image003.png@01D517D4.86FFE300] Group Definition: 2\2\4\7\2\4\1\0\2\4\10\%;100001;%\4\7\2\4\1\0\2\4\10\%;100006;%\4\7\2\4\1\0\2\4\10\%;100007;%\ Definition as seen on the Group form: [cid:image004.png@01D517D4.86FFE300] Group Definition: "TST-TRAINING2" OR "TST-GROUP" OR "TST-SECURITY" I took the screen shots from the Remedy User Tool, I do see the same results on the midtier. I added the text of what the fields show, in case ARList does not include the screenshots. Any ideas why this is happening, and how to work around it? Thanks, Mike
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