Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-26 Thread Daniel Condrea
Hello All,

On a old computer, I've managed to upgrade to 7.6.04 tools and now everything 
is ok. The difference is in OS. The old commuter has an XP SP3, while the new 
one runs Win 7 on 32.

' 'Ignore required field''
This option is valid only for noncore fields.

In general I use factory settings and it works OK.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Amol Dixit
Sent: Monday, June 25, 2012 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Handle Duplicate Request IDs By: Update Old Record with New 
Record's Data

With Import tool there is an option to 'Ignore required field'. If you turn on 
that option you will not receive mandetory field error.

However, if you updating the old record with new record data it should update 
and should not create new record. The error you mentioned is observed only if 
new record is created and values are not supplied for the mandetory field.

It seems like it is not able to idetify which record to update. Is there any 
change in the unique fields for that form? Please check

Regards
Amol Dixit

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

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Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-25 Thread ITSM.Support
Hi,

Possible reason behind getting error could be the null value for required core 
field, In your case its Submitter field (ID: 2)

So need to check whether there are null values for required field in .arx file 
being used for importing.

Also there could be problem with the incorrect criteria that user is providing. 
Please verify the request ID in the csv file & its format.

With Import tool there is an option to 'Ignore required field'. If you enable 
that option, mandatory field error will get resolved.

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ITSM Support

Vyom Labs Pvt. Ltd.
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Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs 
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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea
Sent: Friday, June 22, 2012 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's 
Data

Hello all,

Sometimes I need to update an old record with new data. In version ARS 7.1 I've 
done it by modifying an export of type ARX and then I use de Import tool to 
update de old record.

Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool 
with option "Handle Duplicate Request IDs By: Update Old Record with New 
Record's Data" and Data Import Tool is trying to generate a new record, as a 
result I get an error message saying, for example, that filed 2 is mandatory.

Is anyone experienced this behavior?

Daniel

_

Ce message et ses pieces jointes peuvent contenir des informations 
confidentielles ou privilegiees et ne doivent donc
pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce 
message par erreur, veuillez le signaler
a l'expediteur et le detruire ainsi que les pieces jointes. Les messages 
electroniques etant susceptibles d'alteration,
France Telecom - Orange decline toute responsabilite si ce message a ete 
altere, deforme ou falsifie. Merci.

This message and its attachments may contain confidential or privileged 
information that may be protected by law;
they should not be distributed, used or copied without authorisation.
If you have received this email in error, please notify the sender and delete 
this message and its attachments.
As emails may be altered, France Telecom - Orange is not liable for messages 
that have been modified, changed or falsified.
Thank you.



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Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-25 Thread Amol Dixit
With Import tool there is an option to 'Ignore required field'. If you turn on 
that option you will not receive mandetory field error.

However, if you updating the old record with new record data it should update 
and should not create new record. The error you mentioned is observed only if 
new record is created and values are not supplied for the mandetory field.

It seems like it is not able to idetify which record to update. Is there any 
change in the unique fields for that form? Please check

Regards
Amol Dixit

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

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Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-22 Thread Longwing, LJ CTR MDA/IC
Daniel,
I'm sorry to suggest such a simple thingbut the 'Update old record' option 
requires that you have the request id mappeddo you?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea
Sent: Friday, June 22, 2012 12:38 AM
To: arslist@ARSLIST.ORG
Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's 
Data

Hello all,

Sometimes I need to update an old record with new data. In version ARS 7.1 I've 
done it by modifying an export of type ARX and then I use de Import tool to 
update de old record.

Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool 
with option "Handle Duplicate Request IDs By: Update Old Record with New 
Record's Data" and Data Import Tool is trying to generate a new record, as a 
result I get an error message saying, for example, that filed 2 is mandatory.

Is anyone experienced this behavior?

Daniel

_

Ce message et ses pieces jointes peuvent contenir des informations 
confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites 
ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez 
le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les 
messages electroniques etant susceptibles d'alteration, France Telecom - Orange 
decline toute responsabilite si ce message a ete altere, deforme ou falsifie. 
Merci.

This message and its attachments may contain confidential or privileged 
information that may be protected by law; they should not be distributed, used 
or copied without authorisation.
If you have received this email in error, please notify the sender and delete 
this message and its attachments.
As emails may be altered, France Telecom - Orange is not liable for messages 
that have been modified, changed or falsified.
Thank you.



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Handle Duplicate Request IDs By: Update Old Record with New Record's Data

2012-06-21 Thread Daniel Condrea
Hello all,

Sometimes I need to update an old record with new data. In version ARS 7.1 I've 
done it by modifying an export of type ARX and then I use de Import tool to 
update de old record.

Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool 
with option "Handle Duplicate Request IDs By: Update Old Record with New 
Record's Data" and Data Import Tool is trying to generate a new record, as a 
result I get an error message saying, for example, that filed 2 is mandatory.

Is anyone experienced this behavior?

Daniel

_

Ce message et ses pieces jointes peuvent contenir des informations 
confidentielles ou privilegiees et ne doivent donc
pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce 
message par erreur, veuillez le signaler
a l'expediteur et le detruire ainsi que les pieces jointes. Les messages 
electroniques etant susceptibles d'alteration,
France Telecom - Orange decline toute responsabilite si ce message a ete 
altere, deforme ou falsifie. Merci.

This message and its attachments may contain confidential or privileged 
information that may be protected by law;
they should not be distributed, used or copied without authorisation.
If you have received this email in error, please notify the sender and delete 
this message and its attachments.
As emails may be altered, France Telecom - Orange is not liable for messages 
that have been modified, changed or falsified.
Thank you.



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