Re: HelpDesk Audit
Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Misi, I checked out the site but I did not find rrrDefSearch. The tools available are following: RRR|License - License Tuning and Statistics RRR|Log - Logfile Analyzer and Performance Tuner RRR|HelpText (free) - Manage your Help Texts RRR|Lock (free) - Generic Record Locking RRR|Flash (free) - Graphical Statistics on your Tickets RRR|Chive (free) - Record archiving and fast data copy RRR|Commands (free) - Download section with free command line tools RRR|Offline - Run RRR|License and RRR|Log on your local workstation RRR|DiaryX (free) - Extract statistics from your Diary Fields or help you convert to a Diary Form RRR|ChangeField (free) - Multiple Change Field Action Creator Am i missing something here? Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13061683 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Awesome!! Thank you so much Misi, it's much appreciated. I also want to thank you and Axton for in-dept explanation about TR and DB values. Thanks again. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13061397 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Misi, I guess I needed rrrDefAndBlind tool LOL. I got it under rrrCommands. Thanks again. Dave. Dave.ARSList wrote: Misi, I checked out the site but I did not find rrrDefSearch. The tools available are following: RRR|License - License Tuning and Statistics RRR|Log - Logfile Analyzer and Performance Tuner RRR|HelpText (free) - Manage your Help Texts RRR|Lock (free) - Generic Record Locking RRR|Flash (free) - Graphical Statistics on your Tickets RRR|Chive (free) - Record archiving and fast data copy RRR|Commands (free) - Download section with free command line tools RRR|Offline - Run RRR|License and RRR|Log on your local workstation RRR|DiaryX (free) - Extract statistics from your Diary Fields or help you convert to a Diary Form RRR|ChangeField (free) - Multiple Change Field Action Creator Am i missing something here? Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13061752 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Hi Dave, If you login, you will be able to find ut under the RRR|Commands. The direct access url (when you have registered an account) is: https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se/sv/ Misi, I checked out the site but I did not find rrrDefSearch. The tools available are following: RRR|License - License Tuning and Statistics RRR|Log - Logfile Analyzer and Performance Tuner RRR|HelpText (free) - Manage your Help Texts RRR|Lock (free) - Generic Record Locking RRR|Flash (free) - Graphical Statistics on your Tickets RRR|Chive (free) - Record archiving and fast data copy RRR|Commands (free) - Download section with free command line tools RRR|Offline - Run RRR|License and RRR|Log on your local workstation RRR|DiaryX (free) - Extract statistics from your Diary Fields or help you convert to a Diary Form RRR|ChangeField (free) - Multiple Change Field Action Creator Am i missing something here? Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13061683 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Misi, I was able to dump out the text file. I noticed it only had fields with fieldOption 1. I assume I don't have any fields with fieldOption 2 or 3. However, does it mean it doesn't dump out any fields with fieldOption 0? Or it means every single fields are being audited? The later one can'e be the case as the text file merely had about 50 fields. Or wait may be it is auditing all the fields by default and the rest are display-only temp fields? Anyways, either case, is it also possible to query the backend to get the same information? I assume it'll be available somewhere in the databse. Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13062438 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Hi, In many cases when something has a 0-value, the row is removed from the def-file. In this case, there is only 50 fields that is audited. The fields has the flag set to 1 which means 'Audit'. No 'Copy' or 'Audit and Copy' is present in your def-file. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Misi, I was able to dump out the text file. I noticed it only had fields with fieldOption 1. I assume I don't have any fields with fieldOption 2 or 3. However, does it mean it doesn't dump out any fields with fieldOption 0? Or it means every single fields are being audited? The later one can'e be the case as the text file merely had about 50 fields. Or wait may be it is auditing all the fields by default and the rest are display-only temp fields? Anyways, either case, is it also possible to query the backend to get the same information? I assume it'll be available somewhere in the databse. Thank you, Dave. Misi Mladoniczky wrote: Hi! I think you can look at fieldOption in a def-file to find audited fields. These are the values from api/include/ar.h: #define AR_AUDIT_NONE 0 #define AR_AUDIT_COPY 1 #define AR_AUDIT_LOG 2 fieldOption : 1 = audit fieldOption : 2 = copy fieldOption : 3 = audit+copy (1+2) You can use our free rrrDefSearch utility for a quick search: C:\rrr\def rrrdefsearch -s tmp.def -m fieldOption -v typename subtype subid subnamesubattr rowdata schema test field 7 Status fieldOption 1 schema test field 8 ShortDescr fieldOption 2 schema test field 536870913 Test1 fieldOption 3 schema test field 536870914 Test2 fieldOption 1 It can be downloaded from https://www.rrr.se/cgi/tools/main#rrrDefSearch Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hello listers, I really need help with this. any help would be highly appreciated. Thanks in advance. Dave. Dave.ARSList wrote: Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13060243 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13062438 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Dave, I know Misi has already guided you to one of her tools for achieving this, but I wanted to point out your qualification 'TR.Priority' != 'DB.Priority' will always be evaluated as true when DB.Priority is NOT NULL when there is no change to the Priority value when the DB.Priority value is NOT NULL, reason being TR.Priority will be NULL when there is no change and DB.Priority will be NOT NULL. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dave.ARSList Sent: Thursday, October 04, 2007 4:44 PM To: arslist@ARSLIST.ORG Subject: HelpDesk Audit Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007 12:27 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Joe, Misi is male not female.. Dave Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Oct 05 13:48:19 2007 Subject: Re: HelpDesk Audit ** Dave, I know Misi has already guided you to one of her tools for achieving this, but I wanted to point out your qualification 'TR.Priority' != 'DB.Priority' will always be evaluated as true when DB.Priority is NOT NULL when there is no change to the Priority value when the DB.Priority value is NOT NULL, reason being TR.Priority will be NULL when there is no change and DB.Priority will be NOT NULL. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ]On Behalf Of Dave.ARSList Sent: Thursday, October 04, 2007 4:44 PM To: arslist@ARSLIST.ORG Subject: HelpDesk Audit Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p __20060125___This posting was submitted with HTML in it___
Re: HelpDesk Audit
Joe, You are indeed absolutely correct!! I am actually a new addition to my team and looks like my fellow developers have used TR heavily!! It's everywhere :( After the great debate here on ARSList, I have a greater and better understanding of TR v/s DB values. Believe it or not, the moment I posted this thread, I noticed the qual and knew it's not the best but that's because of you, Misi, Axton and everyone else who particiated and educated newbies like us. I will need to re-visit all of my filter qual. Thank you Joe though, it's much appreciated. Dave. Joe D'Souza wrote: Dave, I know Misi has already guided you to one of her tools for achieving this, but I wanted to point out your qualification 'TR.Priority' != 'DB.Priority' will always be evaluated as true when DB.Priority is NOT NULL when there is no change to the Priority value when the DB.Priority value is NOT NULL, reason being TR.Priority will be NULL when there is no change and DB.Priority will be NOT NULL. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dave.ARSList Sent: Thursday, October 04, 2007 4:44 PM To: arslist@ARSLIST.ORG Subject: HelpDesk Audit Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007 12:27 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13064794 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: HelpDesk Audit
Dave, The use of TR is pretty entrenched in people's minds. If your fellow developers give you any grief about you not wanting to use TR values, send them here and we'll edu-ma-cate them. :-) Thad don't use TR values ever Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Dave.ARSList [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/05/2007 11:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: HelpDesk Audit Joe, You are indeed absolutely correct!! I am actually a new addition to my team and looks like my fellow developers have used TR heavily!! It's everywhere :( After the great debate here on ARSList, I have a greater and better understanding of TR v/s DB values. Believe it or not, the moment I posted this thread, I noticed the qual and knew it's not the best but that's because of you, Misi, Axton and everyone else who particiated and educated newbies like us. I will need to re-visit all of my filter qual. Thank you Joe though, it's much appreciated. Dave. Joe D'Souza wrote: Dave, I know Misi has already guided you to one of her tools for achieving this, but I wanted to point out your qualification 'TR.Priority' != 'DB.Priority' will always be evaluated as true when DB.Priority is NOT NULL when there is no change to the Priority value when the DB.Priority value is NOT NULL, reason being TR.Priority will be NULL when there is no change and DB.Priority will be NOT NULL. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dave.ARSList Sent: Thursday, October 04, 2007 4:44 PM To: arslist@ARSLIST.ORG Subject: HelpDesk Audit Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.14.1/1051 - Release Date: 10/5/2007 12:27 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13064794 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
HelpDesk Audit
Hello listers, Is there a way to get a list of all the fields you are currently auditing on any given form? Possibly details of what you are auditing? Also, let's say you are auding certain things on HPD:HelpDesk form; If i un-audit some of those fields, would it affect the existing audit-records? I mean would it drop all those columns or keep the previously-audited columns and insert null now as you are not auditing them anymore? How does it work? Any help would be greatly appreciated. I's confusing because here's what we have on Audit tab of form properties of HPD:HelpDesk Audit Style: Log Enabled: Yes Log Form: HPD:HelpDesk_AuditLogSystem Qualification: 'TR.Priority' != 'DB.Priority' When i opened HelpDesk_AuditLogSystem form in user client: it only has one drop-down- Staus! So does it mean the auditing is not enabled proper? Or should it be logging to HelpDesk_Audit form instead? How do I make sure what fields are being audited and where they are being logged and everything? Thank you, Dave. P.S: I've already voted :p -- View this message in context: http://www.nabble.com/HelpDesk-Audit-tf4571392.html#a13048485 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
