Re: Ho to remove default value for selection field mapped in Web Service?
Basic question, but did you flush your mid-tier cache and your browser cache? Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: venkat r venkatreddy...@gmail.com To: arslist@ARSLIST.ORG, Date: 07/21/2012 04:45 PM Subject:Ho to remove default value for selection field mapped in Web Service? Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34190755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Hi, We have observed that even if we dont set the default value and save the record in Get List operation of web service it is showing the first value as default. You can change the Drop-Down list default value to blank in Output mapping of a web service. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of venkat r Sent: Sunday, July 22, 2012 2:06 AM To: arslist@ARSLIST.ORG Subject: Ho to remove default value for selection field mapped in Web Service? Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped- in-Web-Service--tp34190755p34190755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Hi, I tried to remove the default value in Output mapping of the web service, but when you save, the drop-down field in the web service mapping picks up the default value again. Thanks, Venkat. Hi, We have observed that even if we dont set the default value and save the record in Get List operation of web service it is showing the first value as default. You can change the Drop-Down list default value to blank in Output mapping of a web service. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34201307.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
I did flush the cache, still the same. Thanks, Venkat. Basic question, but did you flush your mid-tier cache and your browser cache? Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34201318.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Joe, You are right, by design the required fields default value that is defined on the form should be picked up, but in my case the selection field is nither a required field nor it has any default value set on the form. As you said It shouldn’t be a problem as when you are actually using the web service, the transaction value should get picked up.-- the transaction value is getting picked up if there is one and for null values for that field on the record, it's returning the default value on a Get List operation. I have tested same thing for the OOTB web service and no issue, even though there is a default value set in the selection field value it's returning the null value if the field is null. Not sure why it's not happening for the web service I created. I have opend a ticket with BMC, will keep you posted on this. Thanks, Venkat. Joe Martin D'Souza wrote: Do not take my word for it, but I think that is by design. A required fields default value that is defined on the form is picked up, which makes sense.. It shouldn’t be a problem as when you are actually using the web service, the transaction value should get picked up. Joe -Original Message- From: venkat r Sent: Saturday, July 21, 2012 4:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Ho to remove default value for selection field mapped in Web Service? Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34201373.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
I too came accross this issue. I submited an issue to BMC and they have confirmed it is a defect with developer studio. No work around has been provided as of yet from BMC. If you have Remedy adminstrator available you can remove the default in there and it will save correctly. However if you save it again in Dev studio it will put the default back. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Shawn, You are right its the dev studio issue. SP1 was causing this issue. I have installed dev studio sp3, reopend the web service in SP3 and saved it. Every thing works fine now. Shawn Scutchings wrote: I too came accross this issue. I submited an issue to BMC and they have confirmed it is a defect with developer studio. No work around has been provided as of yet from BMC. If you have Remedy adminstrator available you can remove the default in there and it will save correctly. However if you save it again in Dev studio it will put the default back. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34201845.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Do not take my word for it, but I think that is by design. A required fields default value that is defined on the form is picked up, which makes sense.. It shouldn’t be a problem as when you are actually using the web service, the transaction value should get picked up. Joe -Original Message- From: venkat r Sent: Saturday, July 21, 2012 4:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Ho to remove default value for selection field mapped in Web Service? Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Ho to remove default value for selection field mapped in Web Service?
Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped-in-Web-Service--tp34190755p34190755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
