Update: I have received some assistance on this matter and the problem has
been solved.
Here's how:
1. From the Object List, open the form, "CFG:MenuItems", in New mode.
2. From the Menu Type field, select Resolution Method.
3. In the Menu Label 1 field, enter the new menu item.
4. In the Menu Value 1 field, enter the new menu item.
5. In the Menu Order 1 field, enter a unique value, different from the
other item order numbers.
6. Save
Thank you Mandy!
Susan Champagne
Hi folks,
I have been asked to add an addition menu item to the Resolution Method
selection list in Incident Management, but I cannot find any documentation on
how to accomplish this. I am using Remedy ITSM 7.6.04 with the Classic View. I
have found that the associated menu is named, "CFG:MNI:ResolutionMethod-Q"
If you know how to add items to this menu, CFG:MNI:ResolutionMethod-Q, please
let me know.
Thank you,
Susan Champagne
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