Re: How to show group recipients e-mailed in CC list
If you put the persons or groups email address in the CC section of the notification filter it will show everyone that the email is going to. If this is a variable then you can build the list (separated by a ";" or a ",") and put that field in the CC section of the notification filter *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter. *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to show group recipients e-mailed in CC list
In case you haven't tried it yet, yes you can change the value in the To: field. I have a filter on my dev server that changes the To: to my address to avoid sending testing messages to users. Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, March 14, 2007 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: How to show group recipients e-mailed in CC list I'm thinking of putting workflow on the AR System Email Messages form that catches just these emails. It will then look at the To: line, lookup that permission group, use a guide to set a tmp field on the ARSEM form to each of the users, delimited by semicolons (I think), and then send the message. This either will or it won't work, one of the two :) I'm not sure if you can actually change the values in the To: field. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Wednesday, March 14, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: How to show group recipients e-mailed in CC list Funny thing that your asking I was just asked if this was possible from one of my support teams. If you hear or find anything I would appreciate it if you would pass it on. Thanks John Atherly American Power Conversion Bellamkonda Viswa Chaitanya <[EMAIL PROTECTED] To .IN> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion Subject list(ARSList)"How to show group receipents <[EMAIL PROTECTED] emailid's in CC list ORG> 03/14/2007 12:27 PM Please respond to [EMAIL PROTECTED] RG ** Hi List, I have the below requirement from my customer can somebody can help in implementing this. When ever there is a notification to a group, Remedy sends individual notifications to all the members of the group, it works like bcc so it appears to the recipient that the email was only sent to himself. Is there a way to display all the other recipients email id's in the CC list? Thanks in advance. Regards, Viswa Chaitanya, HCL. DISCLAIMER: -- - The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -- - __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to show group recipients e-mailed in CC list
It is not one message it is one for each group member. You could capture the first message and the email however what do you do if this person is in multiple groups. You will have to turn off the existing notification emails and write new workflow to populate a new field that will have the email for all the people in the group. This can also be a problem since the "To" field is 32000 bytes in size in release 7 and your list might exceed this size. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 14 Mar 2007 2:23 PM Subject: Re: How to show group recipients e-mailed in CC list I'm thinking of putting workflow on the AR System Email Messages form that catches just these emails. It will then look at the To: line, lookup that permission group, use a guide to set a tmp field on the ARSEM form to each of the users, delimited by semicolons (I think), and then send the message. This either will or it won't work, one of the two :) I'm not sure if you can actually change the values in the To: field. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Wednesday, March 14, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: How to show group recipients e-mailed in CC list Funny thing that your asking I was just asked if this was possible from one of my support teams. If you hear or find anything I would appreciate it if you would pass it on. Thanks John Atherly American Power Conversion Bellamkonda Viswa Chaitanya <[EMAIL PROTECTED] To .IN> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion Subject list(ARSList)"How to show group receipents <[EMAIL PROTECTED] emailid's in CC list ORG> 03/14/2007 12:27 PM Please respond to [EMAIL PROTECTED] RG ** Hi List, I have the below requirement from my customer can somebody can help in implementing this. When ever there is a notification to a group, Remedy sends individual notifications to all the members of the group, it works like bcc so it appears to the recipient that the email was only sent to himself. Is there a way to display all the other recipients email id's in the CC list? Thanks in advance. Regards, Viswa Chaitanya, HCL. DISCLAIMER: -- - The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -- - __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to show group recipients e-mailed in CC list
I'm thinking of putting workflow on the AR System Email Messages form that catches just these emails. It will then look at the To: line, lookup that permission group, use a guide to set a tmp field on the ARSEM form to each of the users, delimited by semicolons (I think), and then send the message. This either will or it won't work, one of the two :) I'm not sure if you can actually change the values in the To: field. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Wednesday, March 14, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: How to show group recipients e-mailed in CC list Funny thing that your asking I was just asked if this was possible from one of my support teams. If you hear or find anything I would appreciate it if you would pass it on. Thanks John Atherly American Power Conversion Bellamkonda Viswa Chaitanya <[EMAIL PROTECTED] To .IN> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion Subject list(ARSList)"How to show group receipents <[EMAIL PROTECTED] emailid's in CC list ORG> 03/14/2007 12:27 PM Please respond to [EMAIL PROTECTED] RG ** Hi List, I have the below requirement from my customer can somebody can help in implementing this. When ever there is a notification to a group, Remedy sends individual notifications to all the members of the group, it works like bcc so it appears to the recipient that the email was only sent to himself. Is there a way to display all the other recipients email id's in the CC list? Thanks in advance. Regards, Viswa Chaitanya, HCL. DISCLAIMER: -- - The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -- - __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to show group recipients e-mailed in CC list
... I am somewhat reluctant to mention this approach because of the scope. This would be a big project, not a quick fix. Yet it works and I have been using it here for almost 2 years. Create an email gateway form that handles all the processing of sending emails. In the filters, al's and escalations, instead of using the Notify command you would Push a record to the email gateway form with all of the pertinent information. The Notify command would eventually be run from a filter in the email gateway form. This will take some time as every place in your system where you send email would need to be updated. One thing you give up is the ARS-generated attachment that, when clicked, loads Remedy and the ticket. *Although there are ways around this. One benefit is what you are looking for - the ability to create a list of users in the Group [which receives the email] and place them in the CC field. Because of one of our requirements, when a Group is to receive an email I generate (on the email gateway form) separate emails for each user in the group, so the Notify command is always just for one person. This allows for customized email by user. When there are times where I want to receive a copy of all emails, or just certain emails, I enable a filter that adds my username to the BCC field. This helps in troubleshooting. Although not implemented yet (no longer a requirement), I created a .Net console app that I can call from the email gateway form to see if the person has their Outlook/Exchange Out-of-Office flag set. If so, then I would skip sending that email to them. HTH (some) Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Wednesday, March 14, 2007 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: How to show group recipients e-mailed in CC list Funny thing that your asking I was just asked if this was possible from one of my support teams. If you hear or find anything I would appreciate it if you would pass it on. Thanks John Atherly American Power Conversion Bellamkonda Viswa Chaitanya <[EMAIL PROTECTED] To .IN> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion Subject list(ARSList)"How to show group receipents <[EMAIL PROTECTED] emailid's in CC list ORG> 03/14/2007 12:27 PM Please respond to [EMAIL PROTECTED] RG ** Hi List, I have the below requirement from my customer can somebody can help in implementing this. When ever there is a notification to a group, Remedy sends individual notifications to all the members of the group, it works like bcc so it appears to the recipient that the email was only sent to himself. Is there a way to display all the other recipients email id's in the CC list? Thanks in advance. Regards, Viswa Chaitanya, HCL. DISCLAIMER: -- - The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -- - __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to show group recipients e-mailed in CC list
Funny thing that your asking I was just asked if this was possible from one of my support teams. If you hear or find anything I would appreciate it if you would pass it on. Thanks John Atherly American Power Conversion Bellamkonda Viswa Chaitanya <[EMAIL PROTECTED] To .IN> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussionSubject list(ARSList)"How to show group receipents <[EMAIL PROTECTED] emailid's in CC list ORG> 03/14/2007 12:27 PM Please respond to [EMAIL PROTECTED] RG ** Hi List, I have the below requirement from my customer can somebody can help in implementing this. When ever there is a notification to a group, Remedy sends individual notifications to all the members of the group, it works like bcc so it appears to the recipient that the email was only sent to himself. Is there a way to display all the other recipients email id's in the CC list? Thanks in advance. Regards, Viswa Chaitanya, HCL. DISCLAIMER: -- - The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -- - __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
