Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

2012-05-17 Thread Jose Huerta
Two things:

1.- I think that is not a good idea to set time variables with active
links, since you depend on the client time configuration.
2.- When setting the time of a field at submit I prefer to copy the core
field submit date, instead of using the $TIME$ keyword.

Regards,

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

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SM2 Baleares S.A.
C/Rita Levi 

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On Tue, May 15, 2012 at 5:53 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

 **

 I figured out the problem.  I needed to have this set in a character
 field, not a “Time” field.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Wirasat Siddiqi
 *Sent:* Monday, May 14, 2012 3:24 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

 ** **

 ** I have a time field with default value of $Time$ and on submit it
 enters the time correctly. We are using AR Server 7.6.04 SP1 with same
 version of ITSM.

 Thanks,
 Wirasat



 From:Sanford, Claire claire.sanf...@memorialhermann.org
 To:arslist@ARSLIST.ORG
 Date:05/14/2012 03:45 PM
 Subject:ITSM 7.6.04 - ARS 7.6.04.03  $\TIME$
 Sent by:Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG 
  --




 I have a Time field that I want set when a ticket is submitted.

 I had $TIME$ in the field and when it was submitted it was supposed to put
 the time of day in that field.

 Out of 20 tickets, only 1 will have the correct time in it.  All the rest
 will have 12:00:05 PM in them.

 I created an AL that was supposed to set the filed on Submit (and tried
 After Submit) with the current $TIME$ value and it is doing the same thing.
 I created a Filter that was supposed to set the filed on Submit with the
 current $TIME$ value and it is doing the same thing.

 Any ideas?  It worked in my old 6.3 version.

 ITSM 7.6.04.02
 ARS  7.6.04.03

 Claire


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Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

2012-05-15 Thread Sanford, Claire
I figured out the problem.  I needed to have this set in a character field, not 
a Time field.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent: Monday, May 14, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

** I have a time field with default value of $Time$ and on submit it enters the 
time correctly. We are using AR Server 7.6.04 SP1 with same version of ITSM.

Thanks,
Wirasat



From:Sanford, Claire 
claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org
To:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Date:05/14/2012 03:45 PM
Subject:ITSM 7.6.04 - ARS 7.6.04.03  $\TIME$
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG




I have a Time field that I want set when a ticket is submitted.

I had $TIME$ in the field and when it was submitted it was supposed to put the 
time of day in that field.

Out of 20 tickets, only 1 will have the correct time in it.  All the rest will 
have 12:00:05 PM in them.

I created an AL that was supposed to set the filed on Submit (and tried After 
Submit) with the current $TIME$ value and it is doing the same thing.
I created a Filter that was supposed to set the filed on Submit with the 
current $TIME$ value and it is doing the same thing.

Any ideas?  It worked in my old 6.3 version.

ITSM 7.6.04.02
ARS  7.6.04.03

Claire

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ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

2012-05-14 Thread Sanford, Claire
I have a Time field that I want set when a ticket is submitted.

I had $TIME$ in the field and when it was submitted it was supposed to put the 
time of day in that field.

Out of 20 tickets, only 1 will have the correct time in it.  All the rest will 
have 12:00:05 PM in them.

I created an AL that was supposed to set the filed on Submit (and tried After 
Submit) with the current $TIME$ value and it is doing the same thing.
I created a Filter that was supposed to set the filed on Submit with the 
current $TIME$ value and it is doing the same thing.

Any ideas?  It worked in my old 6.3 version.  

ITSM 7.6.04.02
ARS  7.6.04.03

Claire

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Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$

2012-05-14 Thread Wirasat Siddiqi
I have a time field with default value of $Time$ and on submit it enters 
the time correctly. We are using AR Server 7.6.04 SP1 with same version of 
ITSM.

Thanks,
Wirasat 



From:   Sanford, Claire claire.sanf...@memorialhermann.org
To: arslist@ARSLIST.ORG
Date:   05/14/2012 03:45 PM
Subject:ITSM 7.6.04 - ARS 7.6.04.03  $\TIME$
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG



I have a Time field that I want set when a ticket is submitted.

I had $TIME$ in the field and when it was submitted it was supposed to put 
the time of day in that field.

Out of 20 tickets, only 1 will have the correct time in it.  All the rest 
will have 12:00:05 PM in them.

I created an AL that was supposed to set the filed on Submit (and tried 
After Submit) with the current $TIME$ value and it is doing the same 
thing.
I created a Filter that was supposed to set the filed on Submit with the 
current $TIME$ value and it is doing the same thing.

Any ideas?  It worked in my old 6.3 version. 

ITSM 7.6.04.02
ARS  7.6.04.03

Claire

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