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*BMC Remedy ITSM 6.0/7.0 Developer* ONE-ANS is looking for Senior Level Remedy ITSM Developers as a part of its CRM Practice in Milan. Our CRM unit provides process and technology consulting to IT organizations. *Responsibilities:* - As a part of our team you will leverage your Remedy background to support the development of BMC Remedy ITSM 6.0/7.0 and the definition of operational processes such as incident&problem management, change management and asset management. - The role include understanding Business Requirements, Assessment as-is business process flows, documentation and validation target process flows with stakeholders, development of detailed technology designs, and construction of BMC Remedy ITSM-based solutions. *Requirements:* - Expertise in BMC Remedy ARS platform including experience in ITSM 6.0/7.0: Help Desk, Change and Asset modules. - Must have experience with multiple BMC Remedy based implementations. - Experience in the Service Management processes and/or tools. - Experience with Remedy API programming a plus. - Experience integrating Remedy platform with external databases (asset/inventory systems) a plus - Experience in Unix Scripting (shell and Perl), Web Scripting. (Jscript and HTML ) a plus - Knowledge and/or certification in ITIL and/or eTOM a plus. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
