Re: ITSM on a Laptop Question
Hi James, This is possible indeed. I have done this many times in the past for my previous company (another BMC Partner) in order to do development and demo's on ITSM etc. The catch here is that you are guaranteed to have BAD performance of an ITSM VM if you only have 8GB RAM or less. If you use a laptop with 16GB RAM, i7 CPU and a fast set of disks, you are ok. I would also recommend for ITSM VM's to run a single VM due to the extra RAM you are wasting to run the second VM OS. I am currently using a two-VM set with CentOS 5.10, Oracle 11g, ARS 7.1.0 on my laptop for RD. (Yes, we're still on 7.1 here, but that is a different long story. We are also busy with an upgrade project at the moment) There's 12Gb RAM allocated to these two VM's in total (10 for DB and 2 for AR) and it performs well until I start 2 or 3 copies each of Admin tool and User Tool alongside Toad, Excel, Outlook and Notepad++ as the host machine goes over 15GB RAM and starts to swap heavily. (Unfortunately, my two internal HDD's are spinning @5400RPM. I'd recommend having =2 disks @7200RPM in RAID config for best performance/cost/reliability ratio. SSD's will be best for performance, but come at a crazy cost and seldom lasts for long if pounded with lots of writes, like what Remedy does to the DB) Maximum RAM availability and disk performance is the key here to have something that is not going to buckle under the slightest of duress. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 08 April 2014 20:22 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question James: This portable server would run using a demo license from BMC, and would primarily serve as a reference instance. My company is a BMC partner, so BMC would give us a demo license to support their end customer. BMC used to produce VM images for sales partners to use to demonstrate the product to potential customers, but I haven't seen one of them in a few years. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Smith [bmcremedyarslis...@gmail.com] Sent: Tuesday, April 08, 2014 11:38 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question Is there a way to create an VM Image for remedy and use it commercially for trainings or leaning on multiple systems? How can you install ITSM on laptop? Don't you need a license from BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
Theo: Good observation on your part to mention the SSD lifespan. I can personally attest to ITSM causing the DB to burn through the maximum number of write operations for an SSD in a few months of light usage. I'm on my second pair of SSDs in a RAID 0 config. Once my laptop is upgraded to 16GB RAM, then the config will probably change to a pair of 7200 RPM spinning disks in RAID 0, because I won't have so much swap I/O on the host or guests. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail) [theo.fon...@gmail.com] Sent: Wednesday, April 09, 2014 04:23 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question Hi James, This is possible indeed. I have done this many times in the past for my previous company (another BMC Partner) in order to do development and demo's on ITSM etc. The catch here is that you are guaranteed to have BAD performance of an ITSM VM if you only have 8GB RAM or less. If you use a laptop with 16GB RAM, i7 CPU and a fast set of disks, you are ok. I would also recommend for ITSM VM's to run a single VM due to the extra RAM you are wasting to run the second VM OS. I am currently using a two-VM set with CentOS 5.10, Oracle 11g, ARS 7.1.0 on my laptop for RD. (Yes, we're still on 7.1 here, but that is a different long story. We are also busy with an upgrade project at the moment) There's 12Gb RAM allocated to these two VM's in total (10 for DB and 2 for AR) and it performs well until I start 2 or 3 copies each of Admin tool and User Tool alongside Toad, Excel, Outlook and Notepad++ as the host machine goes over 15GB RAM and starts to swap heavily. (Unfortunately, my two internal HDD's are spinning @5400RPM. I'd recommend having =2 disks @7200RPM in RAID config for best performance/cost/reliability ratio. SSD's will be best for performance, but come at a crazy cost and seldom lasts for long if pounded with lots of writes, like what Remedy does to the DB) Maximum RAM availability and disk performance is the key here to have something that is not going to buckle under the slightest of duress. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: 08 April 2014 20:22 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question James: This portable server would run using a demo license from BMC, and would primarily serve as a reference instance. My company is a BMC partner, so BMC would give us a demo license to support their end customer. BMC used to produce VM images for sales partners to use to demonstrate the product to potential customers, but I haven't seen one of them in a few years. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Smith [bmcremedyarslis...@gmail.com] Sent: Tuesday, April 08, 2014 11:38 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question Is there a way to create an VM Image for remedy and use it commercially for trainings or leaning on multiple systems? How can you install ITSM on laptop? Don't you need a license from BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
Is there a way to create an VM Image for remedy and use it commercially for trainings or leaning on multiple systems? How can you install ITSM on laptop? Don't you need a license from BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
James: This portable server would run using a demo license from BMC, and would primarily serve as a reference instance. My company is a BMC partner, so BMC would give us a demo license to support their end customer. BMC used to produce VM images for sales partners to use to demonstrate the product to potential customers, but I haven't seen one of them in a few years. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Smith [bmcremedyarslis...@gmail.com] Sent: Tuesday, April 08, 2014 11:38 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question Is there a way to create an VM Image for remedy and use it commercially for trainings or leaning on multiple systems? How can you install ITSM on laptop? Don't you need a license from BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
My guess is the Suite Stack Installer is considered a replacement for the VM images. Distributing Windows/SQL Server and trying to manage license compliance can be tricky business. I am sure BMC would be happy no longer have to manage that. Jason On Tue, Apr 8, 2014 at 11:22 AM, Murnane, Phil pmurn...@windwardits.comwrote: James: This portable server would run using a demo license from BMC, and would primarily serve as a reference instance. My company is a BMC partner, so BMC would give us a demo license to support their end customer. BMC used to produce VM images for sales partners to use to demonstrate the product to potential customers, but I haven't seen one of them in a few years. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of James Smith [bmcremedyarslis...@gmail.com] Sent: Tuesday, April 08, 2014 11:38 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question Is there a way to create an VM Image for remedy and use it commercially for trainings or leaning on multiple systems? How can you install ITSM on laptop? Don't you need a license from BMC? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM on a Laptop Question
Quick question for those familiar with the ITSM 8.x suite... I'm looking to install an instance on my laptop with CMDB, AM, CM, IM, KM, PM, SLM, SRM, and Analytics, and am wondering whether I should build it on a single VM or split it into two. I have 8GB of memory w/ an SSD RAID and good CPU, and have been debating whether avoiding the overhead of a second OS outweighs the bottleneck of having everything on one OS. Thoughts? --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
More ram Sent from my iPhone On Apr 4, 2014, at 1:35 PM, Murnane, Phil pmurn...@windwardits.com wrote: ** Quick question for those familiar with the ITSM 8.x suite... I'm looking to install an instance on my laptop with CMDB, AM, CM, IM, KM, PM, SLM, SRM, and Analytics, and am wondering whether I should build it on a single VM or split it into two. I have 8GB of memory w/ an SSD RAID and good CPU, and have been debating whether avoiding the overhead of a second OS outweighs the bottleneck of having everything on one OS. Thoughts? --Phil _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
Phil, In my opinion, RAM is the key factor because your VM will be sharing it with your laptop. You figure if you end most processes on your laptop OS, you'll use around 2gb if you're lucky. That leaves 6 for the VM. You can certainly install all that stuff but you'd be taxing the system if you make Universe changes in Analytics while running a demo of the recon engine (or something like that). I have a sony vaio with 16gb and it handles a fully loaded ITSM VM nicely. So in short, more RAM! Sent from my iPhone On Apr 4, 2014, at 1:35 PM, Murnane, Phil pmurn...@windwardits.com wrote: ** Quick question for those familiar with the ITSM 8.x suite... I'm looking to install an instance on my laptop with CMDB, AM, CM, IM, KM, PM, SLM, SRM, and Analytics, and am wondering whether I should build it on a single VM or split it into two. I have 8GB of memory w/ an SSD RAID and good CPU, and have been debating whether avoiding the overhead of a second OS outweighs the bottleneck of having everything on one OS. Thoughts? --Phil _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on a Laptop Question
Thanks Tauf and Patrick -- since the consensus is that RAM will be the most limiting resource, I'll try for the single OS build as a first choice. I do have a request in to my company for more RAM, but until it's available this'll have to do. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Zandi [remedy...@gmail.com] Sent: Saturday, April 05, 2014 09:48 To: arslist@ARSLIST.ORG Subject: Re: ITSM on a Laptop Question ** More ram Sent from my iPhone On Apr 4, 2014, at 1:35 PM, Murnane, Phil pmurn...@windwardits.commailto:pmurn...@windwardits.com wrote: ** Quick question for those familiar with the ITSM 8.x suite... I'm looking to install an instance on my laptop with CMDB, AM, CM, IM, KM, PM, SLM, SRM, and Analytics, and am wondering whether I should build it on a single VM or split it into two. I have 8GB of memory w/ an SSD RAID and good CPU, and have been debating whether avoiding the overhead of a second OS outweighs the bottleneck of having everything on one OS. Thoughts? --Phil _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
