Re: Import Incident
Hi, Try the below mapping, also you should modify some of the OOB filters to fire in Merge action so that the Incident will get created in the Help Desk form. z1D_Action-> CREATE Description Impact Urgency Last_Name First_Name Status Service_Type Regards, Vijayalakshmi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ?? Sent: Friday, May 15, 2009 7:55 AM To: arslist@ARSLIST.ORG Subject: Import Incident hi,all I import 2 incident test records to HPD:Incident Interface_Create use import tools, but there is no Incident generate in HPD:Help Desk, the field i mapping to the form is: z1D_Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Description Reported Source there is records in HPD:Incident Interface_Create form, and no error dealing import. Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Import Incident
hi,all I import 2 incident test records to HPD:Incident Interface_Create use import tools, but there is no Incident generate in HPD:Help Desk, the field i mapping to the form is: z1D_Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Description Reported Source there is records in HPD:Incident Interface_Create form, and no error dealing import. Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Import Incident
Import into Incident Instance Create form and all of the normal Active Link workflow is fired as filters to create the Incident ID and validate the user and classification data. -Original Message- From: 金恺 To: arslist@ARSLIST.ORG Sent: Tue, 12 May 2009 9:42 pm Subject: Import Incident Hi, All how can i import incident record to my new ARS7.1, use Import Tools? or have more simple way? If I use the Import Tools, should I set the incident number? or it just automatically generate? Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Import Incident
Hi, All how can i import incident record to my new ARS7.1, use Import Tools? or have more simple way? If I use the Import Tools, should I set the incident number? or it just automatically generate? Best Regards! Kevin, Jin Leadtrust, Hangzhou, China -- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
