Re: Inbound Email Problem
Inbound Email ProblemBrian, Now that its working, be careful about installing certain Outlook service packs.. I remember there was an issue with one of outlooks service pack. I think it was Outlook 2000 with SP2, which disabled outlook from using it as a service for security reasons. So the SP worked as designed but didn't like the Remedy Email engine to use it as a service and the integration failed.. So before installing any of service packs for outlook, make sure it doesn't include some sort of security pack that disables it from being used as a service.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Do I need to have Outlook installed on the server where the ar email engine is installed? -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That’s what I had to do. Dan Caissie -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.ja va:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
This is working now. I assumed the profile name was the same as the user name. I know never assume. Thanks you all for your help. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 1:20 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Well said From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Friday, May 18, 2007 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem Yes. You should logon to the server as the account you will be using for Outlook. Install outlook and configure it to create the profile. Then you can change the service to start using that account and password. Best practices would suggest that you would then deny that account the ability to logon locally, logon via Terminal Services, logon as a batch job but grant it the right to logon as a service. This would depend on how your Windows administrators are managing your Active Directory and may not be necessary if they are not managing these user rights via Group Policy. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Do I need to have Outlook installed on the server where the ar email engine is installed? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Well said From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Friday, May 18, 2007 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem Yes. You should logon to the server as the account you will be using for Outlook. Install outlook and configure it to create the profile. Then you can change the service to start using that account and password. Best practices would suggest that you would then deny that account the ability to logon locally, logon via Terminal Services, logon as a batch job but grant it the right to logon as a service. This would depend on how your Windows administrators are managing your Active Directory and may not be necessary if they are not managing these user rights via Group Policy. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Do I need to have Outlook installed on the server where the ar email engine is installed? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Yes. You should logon to the server as the account you will be using for Outlook. Install outlook and configure it to create the profile. Then you can change the service to start using that account and password. Best practices would suggest that you would then deny that account the ability to logon locally, logon via Terminal Services, logon as a batch job but grant it the right to logon as a service. This would depend on how your Windows administrators are managing your Active Directory and may not be necessary if they are not managing these user rights via Group Policy. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Do I need to have Outlook installed on the server where the ar email engine is installed? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Are there any errors in the "AR System Email Error Logs" form? When you say that you are using a valid account is the email service running as that account? (Computer Management > Services and Applications > email engine service (BMC Remedy Email Engine - servername, Remedy Email Engine, AR System Email Engine Server, etc. depending on your version). I usually run the service as the domain account that has access to the mailbox in exchange. If I remember correctly in the past I have had to login to the machine that runs the email engine with that domain account and setup the mail profile. If you are doing this all on the ARS server you may be already using that account and may not be a consideration. In my case I was running the email engine on a different machine as ARS and had to login and setup the profile first. Maybe take a look at KM-00024345 on supportweb. Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.ja va:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 <http://www.Scholastic.com> http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Do I need to have Outlook installed on the server where the ar email engine is installed? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Yes, it must be running using the account for which the mailbox is configured. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Dan are you saying I have to start the ar email service using that account? I start it now as local system account. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Dan are you saying I have to start the ar email service using that account? I start it now as local system account. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
...and I've also found that frequently when I make any kind of change to the email configuration, I have to go back into the service properties and retype the password for the account it's logging on as, even though it hasn't changed. Thanks, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
Did you set the Remedy Email service with that local profiles user ID and password? That's what I had to do. Dan Caissie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
What are you using for your inbound authentication? It looks like it is starting but not able to read the messages. Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Inbound Email Problem
It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: arslist@ARSLIST.ORG Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Inbound Email Problem
We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
