Incident Management Permissions 7.0 patch 2
I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Incident Management Permissions 7.0 patch 2
Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Incident Management Permissions 7.0 patch 2
The reason it stopped working is I was trying to get a Role setup and was having problems and believe they got corrupted. - but not 100% sure. You don't get an error message - unless the forms doesn't have any other permissions and then you get the message stating that the User isn't Licensed for that Form. But, otherwise if it has Public permissions or another permission the user is a member of - it comes up fine. The problem is that the forms/applications do not display on the Home Page or the navigation links either - unless they have Public permissions. It is very weird. We are trying to reinstall Incident but get a fatel error message that my version is different. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: Tuesday, October 17, 2006 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Permissions 7.0 patch 2 Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: > I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 > Patch 2 - everything was working fine - but now the permissions on the > Incident Managment are not working - (Incident User, Viewer, Master, Admin > etc) - they are there but when assign to People it is like those users do > not have permissions. > > I have tried reinstalling Incident Managment but receive fatel errors due > to the version. > > Any ideas. > > Oracle 10g > Linux Red Hat System > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Incident Management Permissions 7.0 patch 2
Pam, A reinstall of Incident is a pretty big hammer to use on this problem. If you really want to do it, you can probably fool the install into proceeding by deleting (back them up first) the Incident Management related records from the SHARE:Application_Properties form. I do NOT actually recommend this though. I would guess that you will get a boat load of dup data errors and will very likely end up with duplicate configuration data. You are likely to have bigger problems than the permissions issue. In general, unless you can go back to a db backup of what the system looked like just prior to install of the app (losing all modifications made after install), then a reinstall of the app is not a good idea. I'm not speaking from direct experience with IM 7.0... just Remedy apps installs in general. The second reason not to do that is that if there is some role/group corruption that got created during your config process, it will likely still be there (unless you start with a pre-IM db backup.) The new install will not delete groups/roles that are already there. The incident app is made up of a collection of deployable applications. If you've defined a new role, it might help things to add that role to the list of groups/roles permissions for those applications... ??? This is just a wild guess on my part - but something to try. Colleen Eilbert Consultant Effective Technologies Pam Hollis wrote: The reason it stopped working is I was trying to get a Role setup and was having problems and believe they got corrupted. - but not 100% sure. You don't get an error message - unless the forms doesn't have any other permissions and then you get the message stating that the User isn't Licensed for that Form. But, otherwise if it has Public permissions or another permission the user is a member of - it comes up fine. The problem is that the forms/applications do not display on the Home Page or the navigation links either - unless they have Public permissions. It is very weird. We are trying to reinstall Incident but get a fatel error message that my version is different. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: Tuesday, October 17, 2006 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Permissions 7.0 patch 2 Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 Patch 2 - everything was working fine - but now the permissions on the Incident Managment are not working - (Incident User, Viewer, Master, Admin etc) - they are there but when assign to People it is like those users do not have permissions. I have tried reinstalling Incident Managment but receive fatel errors due to the version. Any ideas. Oracle 10g Linux Red Hat System ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
