Increasing Operational categorization - Summary data length

2008-06-22 Thread Prashant Patil
Dear All,

While adding operational categorizations and summaries I am facing errors as
below regarding data length.

ARERR [306] Value does not fall within the limits specified for the field :
(Maximum length - 60) :  Categorization Tier 3

I noticed that these fields are global. Can I increase the data length size
or will this change in data length create problems on other forms such as
HPD:Helpdesk etc?

Config:
Solaris ARS 7.1
Oracle 10gR2
ServiceDesk 7.0.02


Thanks.

Regards,
Prashant

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Re: Increasing Operational categorization - Summary data length

2008-06-22 Thread Roger Justice
You have 2 choices, keep your tier 1,2,3 to 60 characters or less or find every 
form that uses the Operational Categorizations and increase the field lenght.


-Original Message-
From: Prashant Patil [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Sun, 22 Jun 2008 12:22 pm
Subject: Increasing Operational categorization - Summary data length


** Dear All,

While adding operational categorizations and summaries I am facing errors as 
below regarding data length.

ARERR [306] Value does not fall within the limits specified for the field :? 
(Maximum length - 60) :? Categorization Tier 3

I noticed that these fields are global. Can I increase the data length size or 
will this change in data length create problems on other forms such as 
HPD:Helpdesk etc?

Config:
Solaris ARS 7.1
Oracle 10gR2
ServiceDesk 7.0.02


Thanks.

Regards,
Prashant


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Re: Increasing Operational categorization - Summary data length

2008-06-22 Thread Prashant Patil
Hi Roger,

But since the fields are global doesnt the modified data length reflect on
other forms also. Correct me if I am wrong.

Thanks
Prashant

On Sun, Jun 22, 2008 at 8:30 PM, Roger Justice [EMAIL PROTECTED] wrote:

 ** You have 2 choices, keep your tier 1,2,3 to 60 characters or less or
 find every form that uses the Operational Categorizations and increase the
 field lenght.



 -Original Message-
 From: Prashant Patil [EMAIL PROTECTED]
 To: arslist@ARSLIST.ORG
 Sent: Sun, 22 Jun 2008 12:22 pm
 Subject: Increasing Operational categorization - Summary data length

 ** Dear All,

 While adding operational categorizations and summaries I am facing errors
 as below regarding data length.

 ARERR [306] Value does not fall within the limits specified for the field
 :  (Maximum length - 60) :  Categorization Tier 3

 I noticed that these fields are global. Can I increase the data length size
 or will this change in data length create problems on other forms such as
 HPD:Helpdesk etc?

 Config:
 Solaris ARS 7.1
 Oracle 10gR2
 ServiceDesk 7.0.02


 Thanks.

 Regards,
 Prashant


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Re: Increasing Operational categorization - Summary data length

2008-06-22 Thread Roger Justice
No although the fields may use the same database name and number they are 
unique to each form.


-Original Message-
From: Prashant Patil [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Sun, 22 Jun 2008 12:56 pm
Subject: Re: Increasing Operational categorization - Summary data length


** Hi Roger,

But since the fields are global doesnt the modified data length reflect on 
other forms also. Correct me if I am wrong.

Thanks
Prashant


On Sun, Jun 22, 2008 at 8:30 PM, Roger Justice [EMAIL PROTECTED] wrote:

** You have 2 choices, keep your tier 1,2,3 to 60 characters or less or find 
every form that uses the Operational Categorizations and increase the field 
lenght.






-Original Message-
From: Prashant Patil [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Sun, 22 Jun 2008 12:22 pm
Subject: Increasing Operational categorization - Summary data length








** Dear All,

While adding operational categorizations and summaries I am facing errors as 
below regarding data length.

ARERR [306] Value does not fall within the limits specified for the field :? 
(Maximum length - 60) :? Categorization Tier 3

I noticed that these fields are global. Can I increase the data length size or 
will this change in data length create problems on other forms such as 
HPD:Helpdesk etc?

Config:
Solaris ARS 7.1
Oracle 10gR2
ServiceDesk 7.0.02


Thanks.

Regards,
Prashant




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