Hello arslist,

There is an opportunity for you in Raleigh, NC with Credit Suisse. I believe 
they will cover relocation for parties who don't reside in NC. Please contact 
Ginny directly if you are interested

virginia.robb...@credit-suisse.com

Regards,

Salah

Key Responsibilities



Engineering
* Troubleshooting and administration of ITSM solutions on Linux and Solaris 
systems
* Design and implementation of ITSM enhancements
* Development of technical concepts for ITSM solutions
* Specification and implementation of interfaces to other non-ITSM systems
* Installation and configuration of ITSM solutions and related components
* Life cycle management for ITSM solutions
* Role as contact person for business, application development, CTO and IT 
operations


Operation
* Perform 3rd level support for ITSM applications  and infrastructure components

Solution integration
* Acceptance tests and hand over to production administration and support teams 
in co-operation with operations and test teams
* Provide support documentations and checklists
Occasional off-hours duty


Job Description


Mission:
Engineer, integrate and provide a single unified global ITIL based Incident, 
Problem and Change platform for the firm.

Role Overview:
* Design and implement high quality solutions against a multi-year IT service 
management roadmap
* Manage requirements and liaison with global business clients
* Engineer and integrate ITSM systems
* Responsible for a reliable and secure service management infrastructure


Division Overview


The TIS Global Products and Services group is responsible for managing 
life-cycle and engineering of all current and future TIS products, platforms 
and services and oversee technology programs maximizing both fulfillment of 
business requirement and value of product portfolio. TIS GPS leads and 
prioritize engineering resources and projects to enable development of new 
services/ products on time and budget


Qualification


* Bachelor's  degree in computer science, electrical engineering or similar
* Several years of customization and enhancement experience using Remedy AR 
Server
* Several years of experience with the BMC Remedy ITSM application suite
* Operating System knowledge on Linux, Solaris and Windows
* API programming experience   (i.e. Java, Perl)
* Relational database interfacing / SQL development experience a plus
* Experience in leadership and collaboration in global teams
* Strong team and communication skills
* ITIL Foundation Certification a plus
* Fluency in English,  German is an asset



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