Dude... I live 10 mins away... how much? :-)
Thanks,
Jase
On , Kelly Gatewood wrote:
**
Everyone, I have a customer whom is looking for a full time Remedy
Administrator in the Franklin, TN area. If interested, I have the salary
range and will be glad to share it with you by direct communication. This
job is not for IT Prophets and IT Prophets is not acting as an agent for
the customer. The intent of this email is to purely assist the customer
in locating potential candidates. The details of the position are below,
but if you would like to have more information or would like for me to
forward your information to appropriate parties, please email me directly
and do not post to the ARSList. General requirements: primary resource
for Remedy development and administration support and maintain PMG
Service Catalog Knowledge of ITIL processes and good practicesresponsible
for project deliverables Additional Requirements: · Documentation for
Remedy ITSM applications· Creates and updates shared knowledge
procedures· Some Travel (up to 25%), but this has not be the standard to
date· Liaison to Level 2 and Level 3 IS staff · Work with vendor
companies to support deployed applications· Develop process documents for
use by all support teams on applications· Involved in new/updating of IS
Services· Determine Root Cause service failures· Manage problems to
completion by working with Level 2 and vendor teams· Provide input to the
development of applications on technical issues that may result in
changes/enhancements to policies and procedures Education Requirements:
· Bachelors or Technical degree in business or a science (computer
science, mathematics, engineering, statistics, etc.) or equivalent
experience Experience of Certification Requirements:
· Remedy RSP,ATS, or RAC certifications desired
· Successful completion of BMC Remedy courses for AR and ITSM required
· ITIL v2 or v3 Foundations certified required
· ITIL v2 or v3 advanced certifications desired
· MS SQL knowledge desired
· MS Windows knowledge desired
· Deployments in High Availability environments desired
· SQL Analysis and Reporting Services experience desired
· PMG experience desired
· HTML, .net, Java, or other scripting knowledge desired
· Project management skills desired
· Excellent verbal and written skills desired. Let me know if you have
any questions. Thanks Kelly GatewoodIT Prophets, LLC
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
