Java API - eMail
HI list, Can any one throw some light on using JAVA API related to AR eMail. I want to parse incoming email using JAVA API. Some sample code will do. Regards, Anish The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Java API - eMail
Anish, As far as I know, the AR System's Email Engine (email client to ARS API translator) is not extensible. You however could opt to write an Email engine if you wish. However you might also opt to deal with things in a more email'ish way too. Tools like procmail will likely do what you are after. Or you can opt to do things in ARS after the email is translated into ARS with filters or maybe even the Scripting plugin for Java. (If you really need some function in Java that just is to hard to implement in ARS workflow.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/5/07, Anish Karkare [EMAIL PROTECTED] wrote: ** HI list, Can any one throw some light on using JAVA API related to AR eMail. I want to parse incoming email using JAVA API. Some sample code will do. Regards, Anish The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Java API - eMail
Hi Carey, Thanks a ton for your quick reply. I really have to bite my mails to parse the incoming email. Actually my requirement was to parse an incoming email before actually modiying the ticket in the respective forms. Any suggestions on this?? Thanks n Regards, Anish -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, January 05, 2007 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Java API - eMail Anish, As far as I know, the AR System's Email Engine (email client to ARS API translator) is not extensible. You however could opt to write an Email engine if you wish. However you might also opt to deal with things in a more email'ish way too. Tools like procmail will likely do what you are after. Or you can opt to do things in ARS after the email is translated into ARS with filters or maybe even the Scripting plugin for Java. (If you really need some function in Java that just is to hard to implement in ARS workflow.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/5/07, Anish Karkare [EMAIL PROTECTED] wrote: ** HI list, Can any one throw some light on using JAVA API related to AR eMail. I want to parse incoming email using JAVA API. Some sample code will do. Regards, Anish The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Java API - eMail
Anish, (Based on the supplied information.) The Email Engine is just to darn flexible to know what your dealing with. But as I mentioned a tool like http://www.procmail.org/ might be a good fit to process the email before the Email Engine gets involved. (only a Unix OS solution at this point) Or write your own Email processor that would forward/deliver email to a point that the Email Engine would later pickup. So all email to [EMAIL PROTECTED] would end up in a mailbox that your code would parse and either alter, leave unchanged, etc... then either forward to [EMAIL PROTECTED] for the Email Engine to get from pop/imap/mbox into ARS, or maybe even write it off into the spam junk pile, etc... ...OR... If your inbound email always goes through a specific ARS form, then you could write filters on that form to do the right thing. (Maybe even including, as I mentioned before, using the Scripting plugin for Java from a filter plugin call.) However this option would greatly depend on what exactly the inbound email path/function is too. And there might still be other options, but those are what come to my mind first. Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/5/07, Anish Karkare [EMAIL PROTECTED] wrote: Hi Carey, Thanks a ton for your quick reply. I really have to bite my mails to parse the incoming email. Actually my requirement was to parse an incoming email before actually modiying the ticket in the respective forms. Any suggestions on this?? Thanks n Regards, Anish snip On 1/5/07, Anish Karkare [EMAIL PROTECTED] wrote: ** HI list, Can any one throw some light on using JAVA API related to AR eMail. I want to parse incoming email using JAVA API. Some sample code will do. Regards, Anish www.wipro.com www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
