Thanks Everyone for the quick input. You guys are great. I am still waiting on a response from support. Updating the armonitor.cfg and the registry settings fixed our issues.
Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Monday, June 29, 2015 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Java Update from JRE 7 to JRE 8 ** Hi Navigate to Computer\HEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Engine -<<YOUR HOSTNAME>>\Parameters Change the JVM Library parameter to your new jvm dll. Same with flashboard. Examine your armonitor.conf/cfg file, you will find path to your current java install. - J 2015-06-29 18:05 GMT+02:00 Arner, Todd <tar...@glhec.org<mailto:tar...@glhec.org>>: ** Thanks Rick. It is different. I am now trying to determine where all I need to make changes to reference the new installation directory. Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Rick Cook Sent: Monday, June 29, 2015 11:02 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Java Update from JRE 7 to JRE 8 ** Todd, check the installation directory. I think it's different for v8 vs. v7. Rick On Jun 29, 2015 8:58 AM, "Arner, Todd" <tar...@glhec.org<mailto:tar...@glhec.org>> wrote: ** We are trying to update Java on our Remedy server from version 1.7.0_79 to 1.8.0_45 and after updating we are unable to start the email engine or flashboards. We are also not able to use the AR System Plug-in Server. I am assuming that there are some config files or files that need to be updated to point to the new path. Does anyone have a listing of sorts that indicates what needs to be updated? Any help or direction you can provide is greatly appreciated. ARS 8.1.00 OS Windows server 2008 SP1 DB 2008 R2 (SP2) Thanks, Todd Arner Great Lakes ________________________________ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org<mailto:no...@glhec.org> immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"