Job: Remedy - Washington DC - Permanent - Kforce
Dear List, In short we are basically looking for someone who has some sort of experience with migrating from 5.x to 7.x and then be on support and sustainment. OFFICIAL DETAILS: This individual shall provide development and implementation support of a BMC REMEDY Information Technology Service Management (ITSM) suite. We are currently implementing a next generation managed service center, with multiple customers. Applicant will be required to provide services across the following ITSM modules: Service Desk; Asset Management; Change Management; Knowledge Management and Service Level Management. Location: Washington DC Industry: Government/Federal Authorization Status: US Citizens Only Duration: Permanent OR Contract-to-Perm Salary: $80,000-90,000 Team Size: 4 Background and Experience: (including education, skills, work activities) * Upgrading from REMEDY 5.x to 7.x o REMEDY Development o Developing and enhancing REMEDY ITSM existing workflows. o Upgrading and maintaining REMEDY applications on SQL. o Preparing system documentation on revised applications along with knowledge sharing. * Daily Responsibility o Diagnosing and repairing problems within the REMEDY system affecting customers. o Creating and administering accounts for REMEDY applications. o Providing high level support to end users. * REMEDY Administration o Manage license issuance and tracking. o Manage support and development licenses. o Application Configuration * Reporting o Maintaining and creating REMEDY reports according to user specifications. o Publish reports. * Maintain performance measurement reports. (a) Minimum required: * 5+ years as a REMEDY Administrator/Developer. * Programming experience with ARS ARS related applications. * Proficiency in upgrading REMEDY to new major versions. * Experience working with SQL databases. * Excellent customer service skills and strong interpersonal skills. * Capability to self-direct, self-motivate, and act as a REMEDY mentor to the team. * Bachelor's Degree, or equivalent experience, in Computer Science or related field. (b) Desired: * Proficiency in upgrading REMEDY to new major versions. * Experience with older versions of REMEDY. * Experience consolidating multiple instances of ARS into single entity solutions. * Experience supporting multiple customers Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att312c9.gifatt312ca.jpgatt312da.gifatt312db.jpg
Job: Remedy - Washington DC - Permanent - Kforce
Dear List, In short we are basically looking for someone who can do a out of the box upgrade from 5.x to 7.x and then be on support and sustainment. OFFICIAL DETAILS: This individual shall provide development and implementation support of a BMC REMEDY Information Technology Service Management (ITSM) suite. We are currently implementing a next generation managed service center, with multiple customers. Applicant will be required to provide services across the following ITSM modules: Service Desk; Asset Management; Change Management; Knowledge Management and Service Level Management. Location: Washington DC Industry: Government/Federal Authorization Status: US Citizens Only Duration: Permanent OR Contract-to-Perm Salary: $80,000-90,000 Team Size: 4 Background and Experience: (including education, skills, work activities) * Upgrading from REMEDY 5.x to 7.x o REMEDY Development o Developing and enhancing REMEDY ITSM existing workflows. o Upgrading and maintaining REMEDY applications on SQL. o Preparing system documentation on revised applications along with knowledge sharing. * Daily Responsibility o Diagnosing and repairing problems within the REMEDY system affecting customers. o Creating and administering accounts for REMEDY applications. o Providing high level support to end users. * REMEDY Administration o Manage license issuance and tracking. o Manage support and development licenses. o Application Configuration * Reporting o Maintaining and creating REMEDY reports according to user specifications. o Publish reports. * Maintain performance measurement reports. (a) Minimum required: * 5+ years as a REMEDY Administrator/Developer. * Programming experience with ARS ARS related applications. * Proficiency in upgrading REMEDY to new major versions. * Experience working with SQL databases. * Excellent customer service skills and strong interpersonal skills. * Capability to self-direct, self-motivate, and act as a REMEDY mentor to the team. * Bachelor's Degree, or equivalent experience, in Computer Science or related field. (b) Desired: * Proficiency in upgrading REMEDY to new major versions. * Experience with older versions of REMEDY. * Experience consolidating multiple instances of ARS into single entity solutions. * Experience supporting multiple customers Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att312c9.gifatt312ca.jpgatt312da.gifatt312db.jpg
