Re: Keeping a change request confidential
Let us break this into 2 parts: 1. The request for which approval request is sent can be viewed by the approver only if he part of the company to which the request belongs. So if the request can be access for Company-1, the approver from Company-2 cannot view the request. Approval Server command provides the paramter -l which can be used to pass application request specific tenancy fields to the approval server ( AP:Detail form). Application-Command Approval New-Details -s "$SCHEMA$" -e "$Request ID$" -t "$ApprovalProcessName$" -l "$112$;$60900$" 2. Now if approver or an alternate is from company-2 when the request cannot be access by the approver/alternate, he can still approve/reject the request. As a design practice, we do allow this person to approve if he is the approve, but then we do add minimal information that he needs for approving by showing that info in the approval central. Mostly this showing of minimal information is done by mapping application form fields to fields in AP:Forms ( See under AP:Administration). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Keeping a change request confidential
We have done confidential incidents by using multi-tenancy. I just didn't know if having approvals makes that more challenging. In other words do the approvers need access to both companies? If they select an alternate how does that alternate see the request if they aren't part of the other company. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 16, 2013 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Keeping a change request confidential ** When I've looked at this in the past, I was going to try to leverage either multi-tenancy or create a customization to limit the support groups that could access it (I was looking at confidential Incidents.) Instead, the requester opted to track those requests in another system. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, May 16, 2013 2:50 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Keeping a change request confidential ** I was wondering if anyone has ever had to keep a change request confidential from other support groups. Right now if a change request comes in, other groups can see the content, but not edit it. Is it possible to have a request not even be read, or at least the work detail and notes be read by another group? I do want approvers to still be able to approve it if it is assigned to them. [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts & ITSM Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu> http://accounts.unh.edu<http://accounts.unh.edu/> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
Re: Keeping a change request confidential
When I've looked at this in the past, I was going to try to leverage either multi-tenancy or create a customization to limit the support groups that could access it (I was looking at confidential Incidents.) Instead, the requester opted to track those requests in another system. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hodgdon, Paul Sent: Thursday, May 16, 2013 2:50 PM To: arslist@ARSLIST.ORG Subject: Keeping a change request confidential ** I was wondering if anyone has ever had to keep a change request confidential from other support groups. Right now if a change request comes in, other groups can see the content, but not edit it. Is it possible to have a request not even be read, or at least the work detail and notes be read by another group? I do want approvers to still be able to approve it if it is assigned to them. [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts & ITSM Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edu<mailto:paul.hodg...@unh.edu> http://accounts.unh.edu<http://accounts.unh.edu/> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" <>
