Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
But it did get you where you needed to go :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, January 12, 2015 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I actually rented a Hyundai Genesis once. Drove it all the way from NY to FL.There is absolutely no comparison what so ever to a Jaguar. I would say that a Genesis would give a Nissan Altima a run for it's money... but that's about it. On Monday, January 12, 2015 2:02 PM, Ken Pritchard pri...@ptd.net mailto:pri...@ptd.net wrote: ** I have a 2000 Chevy Cavalier that is one of the most reliable cars I’ve ever seen. There are a ton of them on the roads. It starts on mornings when it’s too cold for any of my other vehicles to turn over (2011 and 2012 model years). It has over 325,000 miles and I’ve hardly put any $$ into it besides regular maintenance. No my friends – I wouldn’t trade a low end model for a Jaguar or any fancy car. If it’s functional, it’s good enough. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, January 11, 2015 9:29 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Reliable – I’m not sure when they are compared apples to apples. They have a much weaker construction and are not high performance engines. They are fairly good for what they are priced at and with the longer warranties they tend to appear like great deals. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, January 09, 2015 7:57 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... Aren’t Hyundai the more reliable car of the two? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 7:45 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series – I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other – but on a car I thought it was weird. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com mailto:doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I’m not sure what the majority of this thread has to do with Remedy??? Please be considerate and limit your responses to information related to the purpose of the list. Thanks, Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger Sent: Monday, January 12, 2015 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I actually rented a Hyundai Genesis once. Drove it all the way from NY to FL.There is absolutely no comparison what so ever to a Jaguar. I would say that a Genesis would give a Nissan Altima a run for it's money... but that's about it. On Monday, January 12, 2015 2:02 PM, Ken Pritchard pri...@ptd.netmailto:pri...@ptd.net wrote: ** I have a 2000 Chevy Cavalier that is one of the most reliable cars I’ve ever seen. There are a ton of them on the roads. It starts on mornings when it’s too cold for any of my other vehicles to turn over (2011 and 2012 model years). It has over 325,000 miles and I’ve hardly put any $$ into it besides regular maintenance. No my friends – I wouldn’t trade a low end model for a Jaguar or any fancy car. If it’s functional, it’s good enough. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, January 11, 2015 9:29 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Reliable – I’m not sure when they are compared apples to apples. They have a much weaker construction and are not high performance engines. They are fairly good for what they are priced at and with the longer warranties they tend to appear like great deals. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, January 09, 2015 7:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... Aren’t Hyundai the more reliable car of the two? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 7:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series – I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other – but on a car I thought it was weird. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Sorry for the digression... I just couldn't resist
On Tuesday, January 13, 2015 9:25 AM, Ken Pritchard pri...@ptd.net wrote:
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{}#yiv1342880277 But it did get you where you needed to go J From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of Scott Hallenger
Sent: Monday, January 12, 2015 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** I actually rented a Hyundai Genesis once. Drove
it all the way from NY to FL.There is absolutely no comparison what so ever to
a Jaguar. I would say that a Genesis would give a Nissan Altima a run for it's
money... but that's about it. On Monday, January 12, 2015 2:02 PM, Ken
Pritchard pri...@ptd.net wrote: ** I have a 2000 Chevy Cavalier that is one
of the most reliable cars I’ve ever seen. There are a ton of them on the
roads. It starts on mornings when it’s too cold for any of my other vehicles
to turn over (2011 and 2012 model years). It has over 325,000 miles and I’ve
hardly put any $$ into it besides regular maintenance. No my friends – I
wouldn’t trade a low end model for a Jaguar or any fancy car. If it’s
functional, it’s good enough. From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, January 11, 2015 9:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** Reliable – I’m not sure when they are compared
apples to apples. They have a much weaker construction and are not high
performance engines. They are fairly good for what they are priced at and with
the longer
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
lol I do. Rem mail Out
On Thu, 1/8/15, Tanner, Doug doug.tan...@compass-usa.com wrote:
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy...
To: arslist@ARSLIST.ORG
Date: Thursday, January 8, 2015, 1:32 PM
**
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They all do it, anyone remember
Rem-Mail. Doug
From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Joe D'Souza
Sent: Thursday, January 08, 2015 12:21 PM
To: arslist@ARSLIST.ORG
Subject: OT: Knowledgebase design in SNow is almost
the exact design as the Knowledgebase in
Remedy...
**
Exact same status
values.
Couldn’t help
wondering if BMC has a point or two about them having stolen
design concepts.
Joe
_ARSlist: Where the
Answers Are and have been for 20 years_
This email is subject to certain disclaimers, which may be
reviewed via the following link.
http://compass-usa.com/Pages/Disclaimer.aspx.
_ARSlist: Where the Answers Are and have been
for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I have a 2000 Chevy Cavalier that is one of the most reliable cars I've ever seen. There are a ton of them on the roads. It starts on mornings when it's too cold for any of my other vehicles to turn over (2011 and 2012 model years). It has over 325,000 miles and I've hardly put any $$ into it besides regular maintenance. No my friends - I wouldn't trade a low end model for a Jaguar or any fancy car. If it's functional, it's good enough. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, January 11, 2015 9:29 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Reliable - I'm not sure when they are compared apples to apples. They have a much weaker construction and are not high performance engines. They are fairly good for what they are priced at and with the longer warranties they tend to appear like great deals. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, January 09, 2015 7:57 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... Aren't Hyundai the more reliable car of the two? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 7:45 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata's 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series - I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other - but on a car I thought it was weird. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.net mailto:jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com mailto:doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I actually rented a Hyundai Genesis once. Drove it all the way from NY to
FL.There is absolutely no comparison what so ever to a Jaguar. I would say that
a Genesis would give a Nissan Altima a run for it's money... but that's about
it.
On Monday, January 12, 2015 2:02 PM, Ken Pritchard pri...@ptd.net wrote:
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div.yiv0932422766WordSection1 {}#yiv0932422766 I have a 2000 Chevy Cavalier
that is one of the most reliable cars I’ve ever seen. There are a ton of them
on the roads. It starts on mornings when it’s too cold for any of my other
vehicles to turn over (2011 and 2012 model years). It has over 325,000 miles
and I’ve hardly put any $$ into it besides regular maintenance. No my friends
– I wouldn’t trade a low end model for a Jaguar or any fancy car. If it’s
functional, it’s good enough. From: Action Request System discussion
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Sunday, January 11, 2015 9:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** Reliable – I’m not sure when they are compared
apples to apples. They have a much weaker construction and are not high
performance engines. They are fairly good for what they are priced at and with
the longer warranties they tend to appear like great deals. Joe From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf
Of Pierson, Shawn
Sent: Friday, January 09, 2015 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... Aren’t Hyundai the more reliable car of the two?
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji
Philip
Sent: Thursday, January 08, 2015 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** They say best form of flattery is to imitation..
But I would like to drive a Jaguar more so then a Hyundai...On Jan 8, 2015
7:13 PM, Joe D'Souza jdso...@shyle.net wrote:** Absolutely not! The first
time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete
rip off of the Jaguar including the way the car was dressed with its trims and
lights etc. I saw another that was a rip off of the BMW 5 series – I do not
recall which one that was. One could understand a motorcycle that looks like
another as there is only so much you can do to make them distinguished from
each other – but on a car I thought it was weird. Joe From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason
Miller
Sent: Thursday, January 08, 2015 7:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Knowledgebase design in SNow is almost the exact design as the
Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was
looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe
D'Souza jdso...@shyle.net wrote:** I agree. Right up to the prefixes for
incident, change, problem to name a few. The Knowledgebase looked like a direct
copy with almost
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Reliable - I'm not sure when they are compared apples to apples. They have a much weaker construction and are not high performance engines. They are fairly good for what they are priced at and with the longer warranties they tend to appear like great deals. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Friday, January 09, 2015 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... Aren't Hyundai the more reliable car of the two? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 7:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata's 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series - I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other - but on a car I thought it was weird. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Aren’t Hyundai the more reliable car of the two? Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 7:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series – I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other – but on a car I thought it was weird. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Thursday, January 08, 2015 6:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, January 08, 2015 12:21 PM *To:* arslist@ARSLIST.ORG *Subject:* OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I'm not overly impressed by the development capability of SNow as of now at least. You got to go all over the place just to create a form and add fields and give it permissions. And I see no ability to even index fields you have created. I have heard that you need to call tech support to create an index which is ridiculous. I heard it would be added to the next release. They are already a few versions down the road and do not have something as trivial as that. The other thing that strikes me about their interface is that users would need to go through some intensive training just to use the tool. Not a lot of it is intuitive. I attended a 3 days fundamental training course online and not much that wowed me apart from that they have a very friendly training crew. But maybe it is just that I'm so new to the interface it may take a while to grow on me. The index thing though is ridiculous. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 08, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... I !3 RKM Any hopes it gets revamped soon? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They also have enough exBMCers. They built it once, go to next place and build it again (ideally better because they learned from the first time around). Jason On Thu, Jan 8, 2015 at 10:32 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx https://urldefense.proofpoint.com/v2/url?u=http-3A__compass-2Dusa.com_Pages _Disclaimer.aspxd=AwMFaQc=jPeYnCWs4C2yfrLNmdUWFQr=8S4PwC_PU4Zrhf0I-QKdBAp CVXq7qcpID-QxJedHlNkm=uUdiwLK1070ylmgRAQZ4P2YueOgr9QJ3zQI0k2x-Nics=TOkUNio skDwxFd565e0Hed3QpEp19ViG1bWVUo_x5TYe= . _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, January 08, 2015 12:21 PM *To:* arslist@ARSLIST.ORG *Subject:* OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Absolutely not! The first time I saw a Hyundai Sonata's 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series - I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other - but on a car I thought it was weird. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 7:12 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
They say best form of flattery is to imitation.. But I would like to drive a Jaguar more so then a Hyundai... On Jan 8, 2015 7:13 PM, Joe D'Souza jdso...@shyle.net wrote: ** Absolutely not! The first time I saw a Hyundai Sonata’s 2000 model (I think) I thought it was a complete rip off of the Jaguar including the way the car was dressed with its trims and lights etc. I saw another that was a rip off of the BMW 5 series – I do not recall which one that was. One could understand a motorcycle that looks like another as there is only so much you can do to make them distinguished from each other – but on a car I thought it was weird. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, January 08, 2015 7:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Ok, so it isn't just me that has thought I was looking at a Jaguar a few times? :) On Thu, Jan 8, 2015 at 3:54 PM, Joe D'Souza jdso...@shyle.net wrote: ** I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Thursday, January 08, 2015 6:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, January 08, 2015 12:21 PM *To:* arslist@ARSLIST.ORG *Subject:* OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I agree. Right up to the prefixes for incident, change, problem to name a few. The Knowledgebase looked like a direct copy with almost the same status flow design. It appeared to me like a Hyundai Sonata that tried to look like a Jaguar. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Thursday, January 08, 2015 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I even saw a SNOW product that our vendor is using and it looks eerily like a toned down version of Remedy. Not all impressed... On Jan 8, 2015 12:33 PM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Hi Joe, As Knowledge Management is based on the KCS Standard (Methodology and documented set of practises), BMC and SNOW both use the documented Status Flow for this Standard and therefore there are a number of tools that will exhibit the same Status lifecycle. http://library.serviceinnovation.org/KCS_Practices_Guide/030/040/010/030#Sta te_Transitions _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 08 January 2015 23:37 To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I'm not overly impressed by the development capability of SNow as of now at least. You got to go all over the place just to create a form and add fields and give it permissions. And I see no ability to even index fields you have created. I have heard that you need to call tech support to create an index which is ridiculous. I heard it would be added to the next release. They are already a few versions down the road and do not have something as trivial as that. The other thing that strikes me about their interface is that users would need to go through some intensive training just to use the tool. Not a lot of it is intuitive. I attended a 3 days fundamental training course online and not much that wowed me apart from that they have a very friendly training crew. But maybe it is just that I'm so new to the interface it may take a while to grow on me. The index thing though is ridiculous. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 08, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... I !3 RKM Any hopes it gets revamped soon? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They also have enough exBMCers. They built it once, go to next place and build it again (ideally better because they learned from the first time around). Jason On Thu, Jan 8, 2015 at 10:32 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx https://urldefense.proofpoint.com/v2/url?u=http-3A__compass-2Dusa.com_Pages _Disclaimer.aspxd=AwMFaQc=jPeYnCWs4C2yfrLNmdUWFQr=8S4PwC_PU4Zrhf0I-QKdBAp CVXq7qcpID-QxJedHlNkm=uUdiwLK1070ylmgRAQZ4P2YueOgr9QJ3zQI0k2x-Nics=TOkUNio skDwxFd565e0Hed3QpEp19ViG1bWVUo_x5TYe= . _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
That makes sense. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, January 08, 2015 6:56 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... Hi Joe, As Knowledge Management is based on the KCS Standard (Methodology and documented set of practises), BMC and SNOW both use the documented Status Flow for this Standard and therefore there are a number of tools that will exhibit the same Status lifecycle. http://library.serviceinnovation.org/KCS_Practices_Guide/030/040/010/030#Sta te_Transitions _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 08 January 2015 23:37 To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** I'm not overly impressed by the development capability of SNow as of now at least. You got to go all over the place just to create a form and add fields and give it permissions. And I see no ability to even index fields you have created. I have heard that you need to call tech support to create an index which is ridiculous. I heard it would be added to the next release. They are already a few versions down the road and do not have something as trivial as that. The other thing that strikes me about their interface is that users would need to go through some intensive training just to use the tool. Not a lot of it is intuitive. I attended a 3 days fundamental training course online and not much that wowed me apart from that they have a very friendly training crew. But maybe it is just that I'm so new to the interface it may take a while to grow on me. The index thing though is ridiculous. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Thursday, January 08, 2015 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... I !3 RKM Any hopes it gets revamped soon? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They also have enough exBMCers. They built it once, go to next place and build it again (ideally better because they learned from the first time around). Jason On Thu, Jan 8, 2015 at 10:32 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx https://urldefense.proofpoint.com/v2/url?u=http-3A__compass-2Dusa.com_Pages _Disclaimer.aspxd=AwMFaQc=jPeYnCWs4C2yfrLNmdUWFQr=8S4PwC_PU4Zrhf0I-QKdBAp CVXq7qcpID-QxJedHlNkm=uUdiwLK1070ylmgRAQZ4P2YueOgr9QJ3zQI0k2x-Nics=TOkUNio skDwxFd565e0Hed3QpEp19ViG1bWVUo_x5TYe= . _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn't help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
They also have enough exBMCers. They built it once, go to next place and build it again (ideally better because they learned from the first time around). Jason On Thu, Jan 8, 2015 at 10:32 AM, Tanner, Doug doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, January 08, 2015 12:21 PM *To:* arslist@ARSLIST.ORG *Subject:* OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy...
I !3 RKM Any hopes it gets revamped soon? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 08, 2015 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** They also have enough exBMCers. They built it once, go to next place and build it again (ideally better because they learned from the first time around). Jason On Thu, Jan 8, 2015 at 10:32 AM, Tanner, Doug doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com wrote: ** They all do it, anyone remember Rem-Mail. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, January 08, 2015 12:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OT: Knowledgebase design in SNow is almost the exact design as the Knowledgebase in Remedy... ** Exact same status values. Couldn’t help wondering if BMC has a point or two about them having stolen design concepts. Joe _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspxhttps://urldefense.proofpoint.com/v2/url?u=http-3A__compass-2Dusa.com_Pages_Disclaimer.aspxd=AwMFaQc=jPeYnCWs4C2yfrLNmdUWFQr=8S4PwC_PU4Zrhf0I-QKdBApCVXq7qcpID-QxJedHlNkm=uUdiwLK1070ylmgRAQZ4P2YueOgr9QJ3zQI0k2x-Nics=TOkUNioskDwxFd565e0Hed3QpEp19ViG1bWVUo_x5TYe=. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
