Re: License Write Token Message (U)
thinking about it, when I leave my PC on and the user tool active during the night and come in the office the next day I will NOT get such a message. But this is probably because we recycle our state-of-the-art ar 5.1.2 server at night because of memory leak issues on HP-UX and because of an off-line backup of our Oracle 8.1.7.4 db. -- Michiel On 10/17/06, Michiel Beijen [EMAIL PROTECTED] wrote: I've got a floating license on my regular user account as well and I do periodically see the listed message. When I am logged in to Remedy User and my floating license is not used for the period defined in the Server Information - Timeouts - Floating License timeout, my license will fall back to a read license and will no longer consume a license from the pool. If I start using Remedy User again after this period, I will get the mentioned message. My understanding was, that this is as designed. If this is not the case, please let me know. Kind regards, Michiel On 10/16/06, Sokol, Brian [EMAIL PROTECTED] wrote: Yes I remember that discussion. What I don't know is why this message suddenly started. It says a license has become available. Well that is not true there was always one available. The users should not be seeing this message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 16, 2006 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) There was a lengthy discussion not too long back around whether people are granted a write token when they are authenticated. The conclusion I drew/observed is that people are not automatically granted a floating write token when authenticated (if a floating license is allocated to that account), but as soon as the user performs a get/set/delete/create/merge entry operation, a floating write token is allocated. There was a bug with earlier (6.0.1 p147x and earlier) where a floating write token is allocated when a preference server is used, but this has been reported to be fixed, though I have yet to confirm this fix. You may try grabbing the aruser.log and arapi.log files and see whether a get/set/create entry operation is performed by the account at the time the popup/write upgrade happens. If this does happen to be the cause, I'm sure a way can be found to automatically grant a write token at login time (have init form perform an update, etc.). Axton Grams On 10/16/06, Sokol, Brian [EMAIL PROTECTED] wrote: There are no entries for this. I searched on upgrade to see how often this message is popping up. It makes no sense. Here is an example: FLOAT WRITE UPGRADE tedwards (13 of 33 write) As you can see this user was given he 13th out of 33 licenses. There are plenty of licenses available. This is not causing any real harm but it is making my user population unhappy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Saturday, October 14, 2006 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) Hi, Search for NO WRITE FREE in the user.log-file. This will tell you how many times licenses has been tied up. If you have license pools defined, this message can turn up even though you have unused licenses. This does not really give you a count of how many persons tried to login at the same time, just tht there were no more licenses available. Our rrrLicense tool will use the logfile to count this number. You will get an hour by hour top-count in the FREE version of rrrLicense. Best Regards - Misi, RRR AB, http://www.rrr.se Look in the aruser.log file for floating token usage. Depending on the interval set in the server statistics, it may have not captured the peak usage. Axton Grams On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Brian: The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later. That is why I'm confused I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses). James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am
Re: License Write Token Message (U)
There are no entries for this. I searched on upgrade to see how often this message is popping up. It makes no sense. Here is an example: FLOAT WRITE UPGRADE tedwards (13 of 33 write) As you can see this user was given he 13th out of 33 licenses. There are plenty of licenses available. This is not causing any real harm but it is making my user population unhappy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Saturday, October 14, 2006 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) Hi, Search for NO WRITE FREE in the user.log-file. This will tell you how many times licenses has been tied up. If you have license pools defined, this message can turn up even though you have unused licenses. This does not really give you a count of how many persons tried to login at the same time, just tht there were no more licenses available. Our rrrLicense tool will use the logfile to count this number. You will get an hour by hour top-count in the FREE version of rrrLicense. Best Regards - Misi, RRR AB, http://www.rrr.se Look in the aruser.log file for floating token usage. Depending on the interval set in the server statistics, it may have not captured the peak usage. Axton Grams On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Brian: The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later. That is why I'm confused I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses). James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused??? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: License Write Token Message (U)
There was a lengthy discussion not too long back around whether people are granted a write token when they are authenticated. The conclusion I drew/observed is that people are not automatically granted a floating write token when authenticated (if a floating license is allocated to that account), but as soon as the user performs a get/set/delete/create/merge entry operation, a floating write token is allocated. There was a bug with earlier (6.0.1 p147x and earlier) where a floating write token is allocated when a preference server is used, but this has been reported to be fixed, though I have yet to confirm this fix. You may try grabbing the aruser.log and arapi.log files and see whether a get/set/create entry operation is performed by the account at the time the popup/write upgrade happens. If this does happen to be the cause, I'm sure a way can be found to automatically grant a write token at login time (have init form perform an update, etc.). Axton Grams On 10/16/06, Sokol, Brian [EMAIL PROTECTED] wrote: There are no entries for this. I searched on upgrade to see how often this message is popping up. It makes no sense. Here is an example: FLOAT WRITE UPGRADE tedwards (13 of 33 write) As you can see this user was given he 13th out of 33 licenses. There are plenty of licenses available. This is not causing any real harm but it is making my user population unhappy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Saturday, October 14, 2006 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) Hi, Search for NO WRITE FREE in the user.log-file. This will tell you how many times licenses has been tied up. If you have license pools defined, this message can turn up even though you have unused licenses. This does not really give you a count of how many persons tried to login at the same time, just tht there were no more licenses available. Our rrrLicense tool will use the logfile to count this number. You will get an hour by hour top-count in the FREE version of rrrLicense. Best Regards - Misi, RRR AB, http://www.rrr.se Look in the aruser.log file for floating token usage. Depending on the interval set in the server statistics, it may have not captured the peak usage. Axton Grams On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Brian: The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later. That is why I'm confused I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses). James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused??? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: License Write Token Message (U)
Yes I remember that discussion. What I don't know is why this message suddenly started. It says a license has become available. Well that is not true there was always one available. The users should not be seeing this message. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 16, 2006 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) There was a lengthy discussion not too long back around whether people are granted a write token when they are authenticated. The conclusion I drew/observed is that people are not automatically granted a floating write token when authenticated (if a floating license is allocated to that account), but as soon as the user performs a get/set/delete/create/merge entry operation, a floating write token is allocated. There was a bug with earlier (6.0.1 p147x and earlier) where a floating write token is allocated when a preference server is used, but this has been reported to be fixed, though I have yet to confirm this fix. You may try grabbing the aruser.log and arapi.log files and see whether a get/set/create entry operation is performed by the account at the time the popup/write upgrade happens. If this does happen to be the cause, I'm sure a way can be found to automatically grant a write token at login time (have init form perform an update, etc.). Axton Grams On 10/16/06, Sokol, Brian [EMAIL PROTECTED] wrote: There are no entries for this. I searched on upgrade to see how often this message is popping up. It makes no sense. Here is an example: FLOAT WRITE UPGRADE tedwards (13 of 33 write) As you can see this user was given he 13th out of 33 licenses. There are plenty of licenses available. This is not causing any real harm but it is making my user population unhappy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Saturday, October 14, 2006 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) Hi, Search for NO WRITE FREE in the user.log-file. This will tell you how many times licenses has been tied up. If you have license pools defined, this message can turn up even though you have unused licenses. This does not really give you a count of how many persons tried to login at the same time, just tht there were no more licenses available. Our rrrLicense tool will use the logfile to count this number. You will get an hour by hour top-count in the FREE version of rrrLicense. Best Regards - Misi, RRR AB, http://www.rrr.se Look in the aruser.log file for floating token usage. Depending on the interval set in the server statistics, it may have not captured the peak usage. Axton Grams On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Brian: The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later. That is why I'm confused I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses). James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused??? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: License Write Token Message (U)
** Yes he has a floating license. I believe that you are not given a write token till it is actually needed but we have never gotten this pop up message before. Is there a way to suppress it? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Melissa J CTR OSD-CIOSent: Friday, October 13, 2006 1:42 PMTo: arslist@ARSLIST.ORGSubject: Re: License Write Token Message (U) ** UNCLASSIFIED Looks like the user has a floating license assigned instead of a fixed. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, BrianSent: Friday, October 13, 2006 1:38 PMTo: arslist@ARSLIST.ORGSubject: License Write Token Message ** Has anyone seen this before? We have plenty of licenses and have never exceeded the number we have. Not sure why he would get this message. From: Holgate, Jason Sent: Friday, October 13, 2006 12:44 PMTo: Sokol, BrianSubject: Remedy Error that I get every now and then over the past few weeks Good Afternoon Brian... At times when I go to create a new remedy ticket, I'll get this popup below.. I hit OK and I'm able to continue using Remedy without any problems. Just wanted to make you aware of this issue in case this is something you know a fix for. I currently have Remedy 7.00 installed. Thanks! Jason HolgateSenior Tech AnalystScholastic Book Fairs1080 Greenwood Blvd.Lake Mary, FL 32746(800) 874-4809 x8293 (Toll Free)(407) 829-8293 (Local) - (407) 805-9486 (Fax)[EMAIL PROTECTED] - E-mailScholastic Book Fairs Connects Kids to the Books They Want to Read.http://www.scholastic.com/bookfairs __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: License Write Token Message (U)
Title: RE: License Write Token Message (U) ** Brian: You can suppress the message. However, you should also look into the usage of your Float licenses. This message only appears if an action that would use a Write token had occurred and none were available. By examining who and what is being done and the relationship to the use of float licenses, you can be proactive. It is not nice to get a call from an aggravated manager James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Yes he has a floating license. I believe that you are not given a write token till it is actually needed but we have never gotten this pop up message before. Is there a way to suppress it? __20060125___This posting was submitted with HTML in it___
Re: License Write Token Message (U)
Title: RE: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused??? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Friday, October 13, 2006 3:29 PMTo: arslist@ARSLIST.ORGSubject: Re: License Write Token Message (U) ** Brian: You can suppress the message. However, you should also look into the usage of your Float licenses. This message only appears if an action that would use a Write token had occurred and none were available. By examining who and what is being done and the relationship to the use of float licenses, you can be proactive. It is not nice to get a call from an aggravated manager James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Yes he has a floating license. I believe that you are not given a write token till it is actually needed but we have never gotten this pop up message before. Is there a way to suppress it?__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: License Write Token Message (U)
Title: RE: License Write Token Message (U) ** Brian: The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later. That is why I'm confused I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses). James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused??? __20060125___This posting was submitted with HTML in it___
Re: License Write Token Message (U)
Look in the aruser.log file for floating token usage. Depending on the interval set in the server statistics, it may have not captured the peak usage. Axton Grams On 10/13/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Brian: The message you refer to is one that is sent when there were no tokens available when a user logged on and then was given one later. That is why I'm confused I would suggest looking into the use of rrrLicense as it will tell you if and when you ran out of Float Write tokens (licenses). James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, October 13, 2006 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Write Token Message (U) ** Hi James, I would agree except I have Server Statistics turned on and gathering info every 20 minutes. The highest my floating license count has gotten is 26. We have 33 floating licenses. The server stats also show 0 float license token denied. That is why I am confused??? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
