Menu Access - strange behaviours

2009-10-01 Thread Barber, David
All,
 
Got a strange one with enabling/disabling of menu access -
Search/Print/Delete/etc.
 
Long and short - options that are disabled in the admin tool are
accessible via the user tool.  For example, we have new search, advanced
search, print disabled, yet these are available via the user tool.
 
It goes beyond that level of behaviour at times - I've checked with a
couple of users, even though all were confirmed on the latest code base,
one could see delete, the other couldn't.  Both had exactly the same
level of user permissions.
 
It was only after removing the delete option from some forms on live,
and then getting some user complaints, that I looked into this.  its
bizarre, and having asked around the office here, no-one else has seen
such behaviour.
 
FYI - Running on ARS 7.0.01 patch 6 on Solaris/Oracle
 
Regards
 
Dave Barber

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Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ

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Re: Menu Access - strange behaviours

2009-10-01 Thread Joe DeSouza
David,
 
Are you behind a load balancer? It takes a while for secondary servers behind 
the balancers to read the change depending on what your setting for refresh is 
in the Server Information.
 
Also check your local client cache. It may have not refreshed for whatever 
reasons?
 
Joe





From: Barber, David david.bar...@cw.com
To: arslist@ARSLIST.ORG
Sent: Thursday, October 1, 2009 10:41:03 AM
Subject: Menu Access - strange behaviours

** 
All,
 
Got a strange one with enabling/disabling of menu access - 
Search/Print/Delete/etc.
 
Long and short - options that are disabled in the admin tool are accessible via 
the user tool.  For example, we have new search, advanced search, print 
disabled, yet these are available via the user tool.
 
It goes beyond that level of behaviour at times - I've checked with a couple of 
users, even though all were confirmed on the latest code base, one could see 
delete, the other couldn't.  Both had exactly the same level of user 
permissions.
 
It was only after removing the delete option from some forms on live, and 
then getting some user complaints, that I looked into this.  its bizarre, and 
having asked around the office here, no-one else has seen such behaviour.
 
FYI - Running on ARS 7.0.01 patch 6 on Solaris/Oracle
 
Regards
 
Dave Barber
This e-mail has been scanned for viruses by the Cable  Wireless e-mail 
security system - powered by MessageLabs. For more information on a proactive 
managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ 

The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.

Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_



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