Re: Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid password for an existing user)

2006-08-24 Thread Jarl Grøneng

Go to Admin tool, Server information, Connection settings and re-enter
the Mid-Tier Administration Password.  Then go to Mid-Tier config
page, AR Server Settings, select your server, click Edit and enter the
same password in the Admin Password field.  These passwords must match
otherwise you will get an authentication error.

--
Jarl

On 8/24/06, Michael Gates [EMAIL PROTECTED] wrote:

Hello Everyone,

I'm hoping someone out here can help me.  I'm sure this is a simple fix
that I'm overlooking.

I'm trying to run a 6.03 Mid-tier for a 5.1 server.  The mid-tier is on
a win2k3 box and the server is on Solaris.  I was able to run the
Mid-tier on a dev 6.03 server on the same box, but can't get it to run
on my production 5.1 server.

When I try to open a form, I am taken to the login page (good).  I enter
my user/pass and get ARERR [329] Invalid password for an existing
user.  I know the credentials are correct.  I'm thinking there's maybe
a password hashing difference between v5 and v6.  But then I've seen
other folks on the list mention that they're running this type of setup.

Thanks in advance!
-Michael


 --
==
Michael Gates
IT Services
mgates at sdsc dot edu
858.534.8369
IOA 230 Station 2
==

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Re: Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid password for an existing user)

2006-08-24 Thread Michael Gates
) 
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) 
at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) 
at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) 
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) 
at 
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638)
 
at 
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236)
 
at 
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283)
 
at 
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1827)
 
at 
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:919)
 
at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1091) 
at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1002) 
Caused by: 
MessageType: 2
MessageNum: 329
MessageText: Invalid password for an existing user
AppendedText: 
at com.remedy.arsys.api.Proxy.ARGetListGroup(Native Method) 
at com.remedy.arsys.api.Util.ARGetListGroup(Util.java:1411) 
... 23 more  

 --
==
Michael Gates
IT Services
mgates at sdsc dot edu
858.534.8369
IOA 230 Station 2
== 


 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
 Sent: Thursday, August 24, 2006 2:43 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: [ARSLIST] Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid
 password for an existing user)
 
 Go to Admin tool, Server information, Connection settings and re-enter
 the Mid-Tier Administration Password.  Then go to Mid-Tier config
 page, AR Server Settings, select your server, click Edit and enter the
 same password in the Admin Password field.  These passwords must match
 otherwise you will get an authentication error.
 
 --
 Jarl
 
 On 8/24/06, Michael Gates [EMAIL PROTECTED] wrote:
  Hello Everyone,
 
  I'm hoping someone out here can help me.  I'm sure this is a simple fix
  that I'm overlooking.
 
  I'm trying to run a 6.03 Mid-tier for a 5.1 server.  The mid-tier is on
  a win2k3 box and the server is on Solaris.  I was able to run the
  Mid-tier on a dev 6.03 server on the same box, but can't get it to run
  on my production 5.1 server.
 
  When I try to open a form, I am taken to the login page (good).  I enter
  my user/pass and get ARERR [329] Invalid password for an existing
  user.  I know the credentials are correct.  I'm thinking there's maybe
  a password hashing difference between v5 and v6.  But then I've seen
  other folks on the list mention that they're running this type of setup.
 
  Thanks in advance!
  -Michael
 
 
   --
  ==
  Michael Gates
  IT Services
  mgates at sdsc dot edu
  858.534.8369
  IOA 230 Station 2
  ==
 
 
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 _
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Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid password for an existing user)

2006-08-23 Thread Michael Gates
Hello Everyone,

I'm hoping someone out here can help me.  I'm sure this is a simple fix
that I'm overlooking.

I'm trying to run a 6.03 Mid-tier for a 5.1 server.  The mid-tier is on
a win2k3 box and the server is on Solaris.  I was able to run the
Mid-tier on a dev 6.03 server on the same box, but can't get it to run
on my production 5.1 server.

When I try to open a form, I am taken to the login page (good).  I enter
my user/pass and get ARERR [329] Invalid password for an existing
user.  I know the credentials are correct.  I'm thinking there's maybe
a password hashing difference between v5 and v6.  But then I've seen
other folks on the list mention that they're running this type of setup.

Thanks in advance!
-Michael


 --
==
Michael Gates
IT Services
mgates at sdsc dot edu
858.534.8369
IOA 230 Station 2
== 

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